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Refund or credit for early bird boarding

New Arrival

Bought early bird checkin, but broke my leg and now have preboarding. Can I get a refund or credit for earlybird? 


Re: Refund or credit for early bird boarding

Rising Star

Per Southwest’s site:


“All EarlyBird Check-In purchases are nonrefundable. Customers who cancel their flight will forfeit the previously purchased EarlyBird Check-In option for that particular flight.

In the event that a flight is cancelled by Southwest, the EarlyBird Check-In purchased for the cancelled flight will be refunded.”


I hate to hear your broke your leg. I encourage you to reach out to SW via Twitter or via phone to explain the situation and see if there are any exceptions that can be made. 

-A List Preferred, Companion Pass holder, Community Champion.

Re: Refund or credit for early bird boarding

Active Member

I would definitely reach out the Customer Relations (usually by phone is best), and based on your circumstances, they will probably give you a refund of your Early Bird.