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SW app error code

New Arrival

I’ve been trying to log in to the app via my iPhone and keep getting error code 400518009, “ sorry we can’t seem to connect, check your connection”.

 

is there a solution for this error yet?

 

thanks!!!

4 REPLIES 4
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Re: SW app error code

Rising Star
You may want to also get in touch directly with Southwest using one of the methods listed on the "Contact Us" link at the bottom of the page. There are Southwest folks here on the boards but most are other customers like us.

Customer | Home airport DCA
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Re: SW app error code

Top Contributor
Solution

Another customer was having a similar problem  early last year. Here's what he said:

 

 

 

"

I was experiencing the same issue.  Of course, contacting Southwest via Twitter yielded nothing but flatulence.  I eventually figured out that because I used the copy/paste functionality of my Iphone (8, IOS 11.2.6) and didn't physically type in my RR#, that caused the data that the login page sees for the username to be invalidated, thereby causing the error.  

Its always hit and miss with the app developers whether they will allow cut and paste functionality in certain fields on any sign-in page... In this case, Southwest does not ... Hope this helps someone! "

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Re: SW app error code

New Arrival

Holy **bleep**, that worked!!!! Thanks so much!!!!!

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Re: SW app error code

Top Contributor

glad I coud help -- and I'm an android guy.