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Re: Southwest Lost My Bags and Won't Compensate

TheMiddleSeat
Top Contributor

@dfwskier You're confusing two different people in the thread. Thread got hijacked by someone else sharing their experience.

 

--TheMiddleSeat

Re: Southwest Lost My Bags and Won't Compensate

dfwskier
Top Contributor

@TheMiddleSeat wrote:

@dfwskier You're confusing two different people in the thread. Thread got hijacked by someone else sharing their experience.

 

--TheMiddleSeat


OK

 

I guess I need to pay closer attention to user names

Re: Southwest Lost My Bags and Won't Compensate

montrice626
New Arrival

My same sentiment. As of yesterday, the only thing I’ve received was $100 travel voucher I have no intentions on using it. 

Re: Southwest Lost My Bags and Won't Compensate

terifoster8
New Arrival

Finally got a response from a representative and my issues were resolved and I was reimbursed. It just took 2 months.

Thank you Southwest

Re: Southwest Lost My Bags and Won't Compensate

Kiwalee
New Arrival

Wow! The more I read about these incidents and complaints I feel like this is an extremely big insurance scam that Southwest is running. My experience is very similar and this is heartbreaking that they treat their loyal customers this way and there must be something further that can be done! I may make it my mission to publicize this kind of treatment get the news involved, Class action lawsuit or something.

Re: Southwest Lost My Bags and Won't Compensate

TheMiddleSeat
Top Contributor

@Kiwalee I suggest you read the contract of carriage before making silly statements like this.  Everything is in writing and agreed to as part of your purchase.  This is standard amongst all airlines.

 

https://www.southwest.com/contractofcarriage/

 

--TheMiddleSeat