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Saw a curious item about Southwest over the weekend on the Simple Flying website... that in terms of available seats for travel, Southwest is now the largest airline in the world.
Congratulations, in a way. I know that this is largely due to the Southwest culture of being a service-focused business. And, for still "being there" when others are sending their planes to places like Victorville, with many having a date with the cruncher. It is my hope that the Southwest team will continue to provide something which your leadership seems to ignore (they never talk about it, at least), but is missing from your domestic competition: Value!
Yes, I am among those whose travel plans have taken a hit. But, I am counting on Southwest to still be there when the world comes back to some semblance of life.
Best wishes!
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That is pretty amazing, isn't it?
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It's pretty amazing if you think about it!
--Jessica
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Def an interesting read! Check it out here.