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Southwest Airlines Community


Time vs. Money / Extension vs. Refund

New Arrival

It is unprecedented times that need to be met with unprecedented measures by Southwest Airlines.  


The needs of all your customers don't fit into your policy.  We do not know how this pandemic is going to effect our future time or HEALTH.  However, we all know that we can use our money back now. 


The right thing to do is to offer our money back for cancelled trips due to the Coronavirus.


Please do not copy and paste your extended travel credit policy in response to this.  Please give us our money back!


Re: Time vs. Money / Extension vs. Refund

Top Contributor

Since this is a customer to customer forum, you will not get a response from the airline here.


You should make your opinion know to the airline. Here's how: