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Travel Fund Extension Clarification

New Arrival

I am confused as to Southwests new policy regarding travel funds:  

 

Any travel funds created because of a flight cancellation between March 1-May 31, 2020, will have an expiration date of June 30, 2021.

 

WE canceled our May 9th flight today (March 20th).  The flight is still scheduled.  Do we qualify for the new extension of June 30, 2021?  Per the wording, we are unclear if the flight has to be canceled by Southwest or if we still get the extension if we cancel.  

2 REPLIES 2
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Re: Travel Fund Extension Clarification

New Arrival

I don't know the answer to your question, but when you get the explanation from SW, be sure to post it. 

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Re: Travel Fund Extension Clarification

Rising Star

I am another customer too so check with Southwest to confirm but here is what I think is the relevant line in the updated policy:

 

"Any travel funds created because of a flight cancellation between March 1-May 31, 2020, will have an expiration date of June 30, 2021"

 

If you cancelled the flight in March then it seems like that is when the travel funds would be created, which would then have a June 30, 2021 expiration.  Southwest said they would need time to update their IT systems so give it some time if you don't yet see a June 30, 2021 expiration.

 

You can check your travel funds in your RR account or here:

https://www.southwest.com/flight/travel-funds-search.html

 

This is the link to the latest post I've seen:

https://www.southwestaircommunity.com/t5/Blog/A-Message-from-our-SVP-and-Chief-Marketing-Officer/ba-...


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