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Travel Funds from Previous Employee

New Arrival



I have two employees taht are no longer with my company. We have tracked their credits and have all the infromation needed which is name and confirmation code.


How can I use or get these travel funds transferred? Doesnt make sense that I cant do this when these are credits that my company paid for and they were never sent back to credit card.


Thank you,



Re: Travel Funds from Previous Employee

Top Contributor

Hi Shane.


This sounds like a question that you need to ask customer relations. You are on a customer to customer forum right now.


You can reach Customer Relations Department via Twitter (@Southwestair), or via phone at 1-855-234-4654.  


The stock answer is that travel funds are only usable  by the person whose name was on the ticket. I don't know whether or not we're dealing with a company makes any difference. I suspect not.


Also, there is nothing to prevent your ex employees, if they know the rules, from accessing and using  the travel funds at any time.


Re: Travel Funds from Previous Employee

Top Contributor

It's the same argument made by boyfriends/girlfriends/husbands/wives after a beakup and I've never heard of Southwest transferring the credits.  If allowed, what's preventing someone from lying about this situation as a mechanism to steal travel credits?  The policy is pretty clear that funds remain in the passenger's name regardless of who purchased them.




Re: Travel Funds from Previous Employee

Active Member

To my knowledge, travel funds aren't valid by "company", they are valid by "individual." Thus, an individual's funds cannot be transferred to anyone else, even if they booked on behalf of a company and used a company credit card to pay for the flight.