Skip to main content

Southwest Airlines Community

Highlighted

Travelling with Invisible Disabilities

New Arrival

Hi . I am going to be flying in June from Louisville KY to Manchester NH . My son who is 18 . Has Intellectual disability and a rod from his hip to his knee . He has never flown and is quite scared. I myself have have flown before . But now have a very bad back . I know my son can't stand in line do to the pain he has . Please help me 

5 REPLIES 5
Highlighted

Re: Travelling with Invisible Disabilities

Rising Star

You can ask for wheelchair assistance.

 

"Wheelchair assistance is available from the airport curb to/from gates and between gates for connecting flights. Note: Because we have no means to identify Customers who require assistance on sight, Customers who have requested assistance must identify themselves as needing our help upon arrival to the airport, at any connection points, and upon arrival to their destination."

Highlighted

Re: Travelling with Invisible Disabilities

New Arrival

Thank You 

Highlighted

Re: Travelling with Invisible Disabilities

New Arrival

I need to reserve a wheelchair for my trip to Nashbille on March 23, 2018

Re: Travelling with Invisible Disabilities

Rising Star

Here is a tip:

 

From the Southwest Airlines home page click on Flight/Hotel/Car. Now on the left click on Manage reservation, next fill in your information. Now under your name you will see "Disability options"

here you will be able to add assistance to your ticket.

Highlighted

Re: Travelling with Invisible Disabilities

New Arrival

When you arrive at the airport, you can ask for a wheelchair at the ticket desk and you'll be able to pre-board with your son, too. 

 

To prepare your son, take a trip to the local airport and show him around so that he becomes familiar with it. You can also view videos on YouTube together--perhaps he might like the one of the Southwest singing attendant: https://www.youtube.com/watch?v=Jy0Yf1CAsuQ

 

I have a sister in law who wouldn't fly for years and years--she took her first Southwest flight two years ago and has been flying ever since!