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USA Today Article - Early Bird Fee Credit - Is it true?

New Arrival

I read this article on USA Today:

 https://www.usatoday.com/story/travel/airline-news/2020/04/02/southwest-airlines-early-bird-check-in...

 

It says they are now giving a credit for the Early Bird fees during COVID-19. Is this accurate?

5 REPLIES 5
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Re: USA Today Article - Early Bird Fee Credit - Is it true?

Rising Star

You ask a really good question, the only problem os that I am not aware of Southwest providing any updates about the situation.


Customer | Home airport DCA
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Re: USA Today Article - Early Bird Fee Credit - Is it true?

Employee
Employee
Solution

Hi @tjupiter. Since each EarlyBird Customer's situation is different, we're asking that anyone impacted reach out to Customer Relations on Twitter @Southwestair, on Facebook, or at 1-855-234-4654. Thank you!

Nicole
Community Manager
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Re: USA Today Article - Early Bird Fee Credit - Is it true?

New Arrival

Thank you.  Is there an email address as well?

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Re: USA Today Article - Early Bird Fee Credit - Is it true?

Employee
Employee

@tjupiter wrote:

Thank you.  Is there an email address as well?


There is! It will just likely take longer to receive a response. All your contact options are shown in the Contact Us link at the bottom left of this page. The email option will get you to Customer Relations as well. 

 

Submitting a Suggestion and/or Complaint 

Nicole
Community Manager
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Re: USA Today Article - Early Bird Fee Credit - Is it true?

New Arrival

It's true.  You have to call and it takes awhile to process.  Have all your confirmation numbers ready...give them all at one time.  They will email you a voucher for the EB credits.  You can use them for anyone!!!  THANK YOU SWA!!