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I read this article on USA Today:
It says they are now giving a credit for the Early Bird fees during COVID-19. Is this accurate?
Solved! Go to Solution.
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You ask a really good question, the only problem os that I am not aware of Southwest providing any updates about the situation.
Customer | Home airport DCA
Re: USA Today Article - Early Bird Fee Credit - Is it true?
Re: USA Today Article - Early Bird Fee Credit - Is it true?
04-06-2020 08:40 AM
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Hi @tjupiter. Since each EarlyBird Customer's situation is different, we're asking that anyone impacted reach out to Customer Relations on Twitter @Southwestair, on Facebook, or at 1-855-234-4654. Thank you!
Community Manager
Re: USA Today Article - Early Bird Fee Credit - Is it true?
Re: USA Today Article - Early Bird Fee Credit - Is it true?
04-06-2020 08:43 AM
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Thank you. Is there an email address as well?
Re: USA Today Article - Early Bird Fee Credit - Is it true?
Re: USA Today Article - Early Bird Fee Credit - Is it true?
04-06-2020 08:47 AM
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@tjupiter wrote:
Thank you. Is there an email address as well?
There is! It will just likely take longer to receive a response. All your contact options are shown in the Contact Us link at the bottom left of this page. The email option will get you to Customer Relations as well.
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Community Manager
Re: USA Today Article - Early Bird Fee Credit - Is it true?
Re: USA Today Article - Early Bird Fee Credit - Is it true?
04-06-2020 09:14 AM
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It's true. You have to call and it takes awhile to process. Have all your confirmation numbers ready...give them all at one time. They will email you a voucher for the EB credits. You can use them for anyone!!! THANK YOU SWA!!
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