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Unreadable gift card pin #

chsmith1
New Arrival

Has anyone had a Southwest gift card pin # completely scratch off and so that it's unreadable?  What can be done to get the value of the gift card when this happens?

4 REPLIES 4

Re: Unreadable gift card pin #

nora1128
New Arrival

Was your message answered?  It did happen to me and I don't know what to do because the gift card was purchased on a store and not through Southwest.  Please advise.

Re: Unreadable gift card pin #

dfwskier
Top Contributor
Solution

I'd suggest that you contact customer relations.  You have the card and SW.  

  should be able to read it to get the value.

 

 

 https://community.southwest.com/t5/Knowledge-Base/Contact-Customer-Relations/ta-p/108355

 

 

 

Re: Unreadable gift card pin #

nora1128
New Arrival

I called Southwest and Rep did not help with my issue.  I just don't understand that if funds are still available, why can't they issue another gift card.

Re: Unreadable gift card pin #

dfwskier
Top Contributor

Did you talk with someone in customer relations see link in my first response?

 

I'd suggest using the e-mail option.

 

Be sure to say:

 

1) My card is not useable because the pin is unreadable

2) I have the card

3) How can I turn in the bad card and get a   replacement