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Updated service animal policy

dben
New Arrival

My wife and I traveled with her emotional support dog a week ago, and a Southwest gate agent told us that the airline had decided to stop allowing ESAs on board as permitted by the new DOT reg that becomes effective on January 11, 2021. However, I haven't seen any public announcement from Southwest about this. Can I get some clarification on this?

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Re: Updated service animal policy

chgoflyer
Top Contributor
Solution

@dben wrote:

My wife and I traveled with her emotional support dog a week ago, and a Southwest gate agent told us that the airline had decided to stop allowing ESAs on board as permitted by the new DOT reg that becomes effective on January 11, 2021. However, I haven't seen any public announcement from Southwest about this. Can I get some clarification on this?


 

 

At the current time, no changes have been made yet to Southwest pet, service, and ESA policies. I suspect those policies will be updated at some point, and before they are Southwest will issue an announcement. 

 

But for now the current policies remain in place.