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Using a family member's travel funds from a flight which I purchased

YF6971
New Arrival

I purchased 6 tickets for family for a special holiday but had to cancel one and alter another ticket for my college-age nieces who had conflicts. Their two vouchers total just over $1k. Why can I not use these funds since I am the one who purchased them? SW policy states only the original ticket holder can use the credit.  This is pretty frustrating since they can't afford a trip and their vouchers will expire at the end of May. Is their any other solution? It seems to me the credit should go back to the original purchaser. Thank you.

6 REPLIES 6

Re: Using a family member's travel funds from a flight which I purchased

dfwskier
Top Contributor
Solution

Sorry, but for years the rule has been that travel funds that result from a change or cancellation can  only be used by the person whose name was on the changed/cancelled ticket.

Southwest does not hide this fact.

 

Also, you are apparently dealing with travel funds, and not vouchers. They are two different animals subject to two different sets of rules.

Re: Using a family member's travel funds from a flight which I purchased

bec102896
Top Contributor

After the travel funds expire you can reach out to customer relations and they might be able to issue a LUV voucher valid for 6 months (which anyone could use) they do take $100 though and it is on a case by case basis so no guarantee that they will do it once the travel funds expire. 

 

-Blake 

Re: Using a family member's travel funds from a flight which I purchased

YF6971
New Arrival

Thank you Blake.

Re: Using a family member's travel funds from a flight which I purchased

elijahbrantley
Rising Star

As generous as SW's change and cancellation policies are, this one spot where the rules are pretty rigid and pretty clear.

 

Learn all about Travel Funds here.

-A List Preferred, Companion Pass holder, Community Champion.

Re: Using a family member's travel funds from a flight which I purchased

nostresshere
Active Member

 

That has been SW rule for a long long time.

 

Better than most airlines that would not even give you that option.

 

 

Re: Using a family member's travel funds from a flight which I purchased

YF6971
New Arrival

Yes, thank you, I fully understand the policy. I am just questioning why SW wouldn't allow the purchaser to use the travel credit.