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Southwest Airlines Community


Very Happy with Southwest

New Arrival

I just want to say how happy I am with this program and I am a loyal flyer. In January, i went to see my father who was sick and he passed away during my stay. I had a round-trip. With the program, I was able to make changes (twice) to my outbound without penalty.


In reverse, I had two occassion with Delta and they just take your money. Even amidst with the travel advisory = no refund/no save book later.


Thank you Southwest for making a hard time a bit easier just with your business plan


Re: Very Happy with Southwest

Retired Community Manager



On behalf of Southwest Airlines, I'm so sorry for your loss. We consider it an honor to serve you and your family, and we're glad that a difficult situation was made just a little bit easier by our flexible travel policies. We look forward to welcoming you onboard again soon, under better circumstances.