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Why was my flight cancelled

Chicosmom69
New Arrival

Help!  I have been on hold on 2 phones for over 45 mins, I tried cancelling a flight for 1 person in my party and the system cancelled the entire reservation!  I still have 2 employees flying out on Saturday, I only tried to cancel 1 flight of 3 what the heck happened??

3 REPLIES 3

Re: Why was my flight cancelled

jamespat
New Arrival

If your money was returned then you need to re-book the flight tickets no other way around.

Re: Why was my flight cancelled

chgoflyer
Top Contributor

@jamespat wrote:

If your money was returned then you need to re-book the flight tickets no other way around.


 

 

FYI, when Southwest cancels a flight the money isn't automatically returned. Funds from that flight are held under the confirmation number of the cancel flight. The customer must contact Southwest to request a refund.

Re: Why was my flight cancelled

dfwskier
Top Contributor
Solution

You might want to try customer relations: 855-234-4654. I think it opens in 40 minutes.