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Young Travler

New Arrival

I booked a flight for my step son, but it didn't have me fill out the young traveler form like it did with his first flight. I've had this issue before with his sister, and was able to get it fixed through customer service. However, I've been unable to reach customer service. Is there another way to get the form added to his second flight?

Also, is there a cutoff time that a young traveler can fly alone? And is it possible for dad and step-mom to pick them up? This is the first time doing the young traveler, and haven't been able to find these answer OR reach customer service.

3 REPLIES 3
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Re: Young Travler

Top Contributor

I  presume you mean unaccompanied minor - at least that is what Southwest calls it

 

Children traveling solo up to the age of 11 are treated as unaccompanied minors.

 

Yes people are allowed to pick the kids up at the destination

 

There are multiple ways to contact customer service. Here are the details:

 

https://www.southwest.com/html/contact-us/index.html

 

 

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Re: Young Travler

Top Contributor

@frithcer79 wrote:

I booked a flight for my step son, but it didn't have me fill out the young traveler form like it did with his first flight. I've had this issue before with his sister, and was able to get it fixed through customer service. However, I've been unable to reach customer service. Is there another way to get the form added to his second flight?

Also, is there a cutoff time that a young traveler can fly alone? And is it possible for dad and step-mom to pick them up? This is the first time doing the young traveler, and haven't been able to find these answer OR reach customer service.


 

You should be able to find all the answers you need here:

 

Young Travelers

 

Telephone customer service is still experiencing long hold times, so your best bet to double check that the Young Traveler notation has been made on their itinerary is to reach out via direct message on Twitter or Facebook. 

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Re: Young Travler

Top Contributor

Keep in mind that while Southwest may call people age 12-17 young travelers, there is no actual difference in how they are treated as compared to a 50 year old customer.  There is no additional information required and no special treatment such as a Southwest employee escort.  As the parent, you should be able to obtain a gate pass to accompany the traveler through security to the gate, but that's about the only difference between a 13 year old traveling and a 50 year old traveling.  All cutoff times and such are the same as an adult traveler.

 

If you have further questions, please clarify the age of the child who is traveling.

 

--TheMiddleSeat