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Southwest Airlines Community

cancelling flight

nursenanlo
New Arrival

If I need to cancel my flight due to the current COVID-19 situation and used all points do the points get redeposited into  my account or is it a credit?

1 REPLY 1

Re: cancelling flight

dfwskier
Top Contributor
Solution

If you paid for a flight with RR points, then the points go back to the account from which they came. Fees can go back to the source used to pay them or can be retained as a travel fund