lower fares - avoid hold time

[KimVanderKley]

Hi 

Current phone hold time is 120 min ... so who has a great self serve way to adjust the fare of a purchased flight without talking with the service agents.. example paid higher for a flight which is showing for a less price....

I this the first time I have had more than a 20 min wait time via the phone

All the best,

K-

[dfwskier · Accepted solution]

You should be able to make the change on line.

Log into your SW account. Then click on my account. Then move down the page to my upcoming trips. Pick the one you want to change by moving to that trip and clicking on change trip

[ZevSupport · Accepted solution]

The Social teams (Twitter, Facebook) can help with this too! 

[Lmkel68]

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@dfwskier wrote:

You should be able to make the change on line.

Log into your SW account. Then click on my account. Then move down the page to my upcoming trips. Pick the one you want to change by moving to that trip and clicking on change trip

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Does this work if you booked through Southwest Vacations?

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@dfwskier wrote:

You should be able to make the change on line.

Log into your SW account. Then click on my account. Then move down the page to my upcoming trips. Pick the one you want to change by moving to that trip and clicking on change trip

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[dfwskier]

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@Lmkel68 wrote:

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@dfwskier wrote:

You should be able to make the change on line.

Log into your SW account. Then click on my account. Then move down the page to my upcoming trips. Pick the one you want to change by moving to that trip and clicking on change trip

---

Does this work if you booked through Southwest Vacations?

---

@dfwskier wrote:

You should be able to make the change on line.

Log into your SW account. Then click on my account. Then move down the page to my upcoming trips. Pick the one you want to change by moving to that trip and clicking on change trip

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I don't know since I've never booked through Southwest vacations, but I suspect not as vacations are booked as packages - right?