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name change on rapid reward

BlattBrume
Explorer C

I just got cancelled on my flight. try to rebook with my flight credit. unable to use it because I make an error when I create an account.  I can't afford to buy the ticket except my flight credit. trying to call and message to southwest without success. I just need my name fix on the account so I can buy a ticket to go home. Very frustrating. Any advise?

3 REPLIES 3

Re: name change on rapid reward

dfwskier
Aviator A

sure,

try one of the intentional 800 series (free) phone numbers

 

https://mobile.southwest.com/html/contact-us/intl-customer-service.html

Re: name change on rapid reward

TheMiddleSeat
Aviator A

Can you not just use the "incorrect" name to book the ticket, using the credit? Don't put your RR account number on the reservation. 

 

--TheMiddleSeat

Re: name change on rapid reward

dfwskier
Aviator A

Be sure the name on the reservation matches the name on the id or you will have TSA issues