Skip to main content

Southwest Airlines Community

reimbursement for canceled flight

Travelblogger
Explorer C

I was just offered less than 25% of the expenses I incurred when SWA canceled my flight in early January (not weather related) and I had to travel on Jet Blue to reach my destination in time.

 

Is this normal SWA practice?  Has anyone had success on appealing these insulting offers?

 

TIA  

2 REPLIES 2

Re: reimbursement for canceled flight

dfwskier
Aviator A

If your cancelled flight was on or after 1/3/23, then I am surprised the airline reimbursed anything. The normal procedure is to simply refund the ticket purchase price.

 

The procedure allowed some reimbursement  for Christmas "meltdown" expenses on flights thru 1/2/23.

Re: reimbursement for canceled flight

DancingDavidE
Aviator A

@Travelblogger wrote:

I was just offered less than 25% of the expenses I incurred when SWA canceled my flight in early January (not weather related) and I had to travel on Jet Blue to reach my destination in time.

 

Is this normal SWA practice?  Has anyone had success on appealing these insulting offers?

 

TIA  


25% of the airfare? I don't know enough about Jet Blue to compare the fares.

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.