southwest ticket refund

[cathy-gagnon]

We purchased a ticket for our college student.  From Santa Ana to Oakland, flying back the same day. the ticket was purchased for his Granfathers funeral.  the funeral was cancelled.  e do not want a credit, we want our credit card refunded.   Ray & Cathy Gagnon

[bec102896 · Accepted solution]

First off sorry for your loss. 

If you bought a wanna get away ticket then you have 24 hours to get a full refund. After the 24 hours the ticket is non refundable. If you haven't cancelled the flight I would wait because if southwest cancels the flight you could then request a refund. 

-Blake

[apm]

SW DOES NOT CARE ABOUT ANY OF YOUR PERSONAL SITUATIONS! You are just a # to them and a source of income. They will not add the human side to their policies and make any exceptions. They have changed LUV into HATE. Once you use your credit funds, then make a promise to never fly them again, spread the word, there are petitions with over 3500 signatures asking for refunds for any paid ticket (Change.org). Look for an law office to help start a class action suit. All unhappy customers can ban together. Let's bring bad press to SW. They will not listen to your plea or sob story. Their officers are just interested in vesting their stock options. They just do not care about anything but their bottom line. They hide behind their positions and layers of management and policies. SHAME ON SW.