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Southwest Airlines Community

unacceptable refund

Explorer C

Southwest cancelled my FLL_MCO flight on December 28.  The agent told me it would be days before they could rebook me and it was better to take a bus to Orlando.  So they cancelled that portion and he said I would get it refund.  It cost me $100 in bus and taxi to get home.  Yet, they only refunded me $10.10 for that portion of a $668.48 total ticket.  That is totally unacceptable.  It was their problem and now I am out of picket.  How do I dispute this unacceptable refund?


Re: unacceptable refund

Aviator A

You can claim a refund of your $100 in bus and taxi expense.