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Southwest Airlines Community

COVID-19 Information


When you travel with Southwest, we have your well-being in mind. In response to the COVID-19 pandemic, we've made changes to our operations and procedures to better support the well-being and comfort of our Employees and Customers – and we’ll continue to evaluate our policies and procedures as we learn more.


We’ve employed stringent cleaning and physical-distancing practices such as using electrostatic and anti-microbial spray treatments in the cabin, implemented physical-distancing measures, required masks for Employees and Customers, and modified boarding procedures. Learn more about the Southwest Promise and what it means when you are ready to travel.


Find more information on traveling, including cancellations, travel funds, Rapid Rewards®, tier status, Companion Pass benefits, and more, in our Travel Knowledge Base.


Learn what you can expect when you arrive at the airport from Southwest's Managing Director of Customer Experience, Tony Roach:



Learn more about how our HEPA filtration system onboard keeps our cabin air clean, removing 99.97% of airborne particles (including viruses and bacteria):



Other questions and answers may be found in the Knowledge Base. Still not finding what you're looking for? Use the search bar at the top of this page or post in the Community Discussion Forums.


Although comments are turned off on this post, our Discussion Boards are open for Customer-to-Customer conversation.


Please remember, as a peer-to-peer support forum, Community members aren't equipped to assist with all issues. If you need assistance with a travel issue, please follow the instructions on Submitting a Suggestion and/or Complaint.