Skip to main content

Southwest Airlines Community


COVID-19 (coronavirus) Information


The comfort and well-being of Southwest Customers and Employees remain our uncompromising priority during the COVID-19 pandemic. 


We are using this post to compile the most relevant and up-to-date information. Although comments are turned off here, our Discussion Boards are open for Customer-to-Customer conversation.


When you travel with Southwest, know this: Our top priority has and always will be your Safety. Southwest has implemented many new protocols and cleaning procedures over the past several months to support our Customers and Employees. Learn more about the Southwest Promise in the video below and at



Southwest Airlines Chairman and CEO Gary Kelly is posting regular video updates in which he answers some of the most common questions and concerns from Customers and Employees. In this edition, Gary discusses how we are helping business travelers, the Southwest Promise, and more:



Click here to watch previous video messages and interviews with Gary


For more information on traveling, including cancellations, travel funds, Rapid Rewards®, tier status, Companion Pass benefits, and more, read our latest blog: Southwest Continues Implementing Enhancements in Response to Coronavirus (COVID-19)


Other questions and answers may be found in the Knowledge Base. Still not finding what you're looking for? Use the search bar at the top of this page or post in the Community Discussion Forums.


Please remember, as a peer-to-peer support forum, Community members aren't equipped to assist with all issues. If you need assistance with a travel issue, please follow the instruction here on Submitting a Suggestion and/or Complaint.