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Southwest Airlines Community


COVID-19 (coronavirus) Information


The Safety of Southwest Customers and Employees are of utmost importance to all of us at Southwest Airlines.


We are using this post to compile the most relevant and up-to-date information. Although comments are turned off here, our Discussion Boards are open for Customer-to-Customer conversation.


Southwest Airlines Chairman and CEO Gary Kelly is posting regular video updates in which he answers some of the most common questions and concerns from Customers and Employees. In this edition, Gary discusses Our Southwest® Promise, a commitment to ensure Employees and Customers experience benefits of around the clock cleaning and protocols and policies that help everyone maintain distance from check-in to deplaning, with the same Southwest Hospitality.:



Previous Messages from Gary:


Schedule Modifications:


Policy Updates:


Aircraft and Inflight:


Other questions may be found in the Knowledge Base. Still not finding what you're looking for? Use the search bar at the top of this page or post in the Community Discussion Forums.


Please remember, as a peer-to-peer support forum, Community members aren't equipped to assist with all issues. If you need assistance with a travel issue, please follow the instruction here on Submitting a Suggestion and/or Complaint.


Re: COVID-19 (coronavirus) Information


Big news from CEO Gary Kelly for our Rapid Rewards Members, including A-List, A-List Preferred, and Companion Pass holders: A Message to our Rapid Rewards Members