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Southwest Airlines Community

Community User Guidelines


Welcome to The Southwest Airlines Community!  This Community offers a space where people can share stories, exchange knowledge, learn, and find inspiration. When you participate in The Southwest Airlines Community, we request that you follow our user guidelines outlined below.


Be respectful and courteous.

We want you, and all Members, to feel comfortable sharing thoughts and ideas. We ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone positive and your comments constructive. Participating Southwest Employees are reminded to also follow Southwest’s Policies including but not limited to the Social Media Policy.


Be relevant to the topic on the discussion board and blog.

Make sure your contributions are relevant to the purpose of the Community and to the specific discussion board or blog where you post. For example, if you have a question about a Southwest policy, please make sure you post it in the General Travel Policies discussion forum. If you are commenting on a blog article, keep your comments related to the contents of the post.


Protect the privacy of yourself and others.

The Community is a public forum and should be treated as such.  Please do not post personal information in the Community – neither your own personal information, nor the personal information of others. You may share your name if you wish, but you should avoid disclosing information such as for example only, your date of birth, email address, Social Security number, credit card information, reservation confirmation number, or other information that could compromise your privacy or security.


Use good judgment.

Remember, not all advice is sound advice. While Members and Employees will do their best to help each other out, it is possible for information provided in the Community to be wrong, incomplete, or not applicable to your specific situation. Always apply good judgment and feel free to seek information from other Southwest channels.


Search before posting.

As a best practice, we suggest that you search the Community for your discussion topic before posting it to a discussion board. If you don’t find the information you are looking for, you may start a new discussion. When you post your new discussion, do not post it to multiple boards. You should only post the discussion to the board that is the most relevant.


Comply with the Terms of Use.

By participating in the Community you agree to follow these guidelines as well as the Terms of Use for the Southwest Community. If you observe a violation of these guidelines, please notify us by choosing “Report Inappropriate Content” from the post’s Options menu.


Southwest Employees in the Community

Some Southwest Employees, including Community Managers, Moderators, Blog Authors, and Subject Matter Experts, will have the Southwest logo next to their user names. These Employees may be able to help out when assistance is requested, but please keep in mind that the Southwest Community is first and foremost a peer-to-peer community, not a direct customer support channel.  If you need direct customer support, please reference for available options.



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Southwest Airlines Community

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