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Web & App Updates - Test of improved Airport Information Pages


Our Self-Service Optimization Team recently launched a test to improve our Airport Information Pages which you may be seeing in production.


Our Airport Information Page is visited over 2 million times a year and includes information about ticket counter opening times, airport facilities, and provides links to airport websites to learn more.  We prominently link to this content from our pre-trip e-mails, which account for more than half of the visits.  


After researching with our Customers, we know that the current format is difficult to use on a mobile device and requires significant scrolling to find the accurate content. So our teams are testing an optimized version in production which you may be seeing.  


We will closely monitor the new experience's performance and optimize as appropriate.  We hope that the improvements help Customers easily find information that helps them during their trip.








Learn about other recent improvements to our digital experiences.