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52 results
Sorted by:
01-03-2017
10:25 PM
I noticed I am unable to download my boarding pass to Apple Wallet for my flight from Denver to St Louis tomorrow. I tried to text it to my phone which didn't work so I tried checking in (a...
Show results in replies (6)
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Hi @immortalsix, I'm sorry you ran into a snag when trying to use the Apple Wallet....
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...ot have an “Add to Apple Wallet” button, because iPad is not compatible with Apple Wallet. W...
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We are having the same issue. Yesterday we added the pass to our Apple wallet for a flight t...
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...oarding pass to Apple Wallet?
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New Boarding pass on iOS 13.2 no longer has button to add to Apple wallet. Worked last week b...
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Hi everyone, yes, it appears I spoke too soon. Our Mobile Team is back working on this issue a...
11-01-2016
02:49 PM
1 Love
I've routinely used Apple Wallet for holding my electronic boarding passes. When I checked in today, I found that I could only save the boarding pass to photos and that the option of saving to Apple...
01-20-2020
04:44 PM
1 Love
I am unable to add my boarding pass to my Apple Wallet (this has worked in the past.) There is a button on the mobile boarding pass to add to the Apple Wallet, but it does nothing. I have seen t...
10-08-2019
01:38 PM
I see no option to add the mobile boarding pass to my wallet. TSA pre is showing up on the app screen. Anyone have this issue? This is a new issue as of today 10-8-2019. I have always been able to a...
Show results in replies (3)
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...orking on 10/9/19 for the return. Since it can't be added to Wallet, can't use the Apple W...
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I have the same problem on 10-10-2019. There seems to be no way to add the boarding pass to Apple Wallet...
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Southwest is aware of the issue and working to fix the problem as quickly as possible.  ...
05-16-2019
03:46 PM
1 Love
I updated to the newest version of the SW app today and now there is no option to send the mobile boarding pass to Apple Wallet, as there always has been. Anyone else seeing this?
Show results in replies (9)
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...his problem, and the ability to save your boarding passes in Apple Wallet has been restored.
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...o Apple wallet button is where it has always been. Have you signed out, forced closed, e...
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The same issue here, iPhone 7, newest iOS version. Cannot add mobile passes to Apple Wallet. Disappointing 😞
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Having the same issue now. Has worked in the past. No option to 'export' to Apple Wallet...
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...y Apple Watch, as it always has. I could get to it by opening the Apple Wallet on the Watch but in p...
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I just now had same issue. Pass no longerlinks to apple wallet after it was supposed to be resolved
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...pp updates, SWA mobile app is up to date. The Add to Apple Wallet has disappeared.
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...he boarding pass was with a white background and I could add it to my Apple wallet. I just checked in f...
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@DancingDavidE wrote: I wanted to check with @LorrenT @AshleyMainz &nb...
10-08-2019
06:57 AM
1 Love
...outhwest.com on my phone (instead of the app) and the TSA Precheck icon was on it. Is there something wrong with the latest IOS version (13.1.2), Apple Wallet, and the southwest app? s...
Show results in replies (4)
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I’m on an IPhone 11 pro max and I see no option to add the boarding pass to my Apple wallet. This i...
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...ifferent (more like the original SW app view vs. Apple wallet view I was seeing). Thanks for the u...
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Good morning. Our Mobile Team is working on a fix, and we sincerely apologize for any inconvenience...
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Hi everyone! Apologies again for the mobile boarding pass issue with PreCheck yesterday. I've just ...
10-02-2019
07:20 AM
1 Love
...he last step is to confirm that the developer has this “suggest on lock screen” feature enabled. https://appletoolbox.com/wallet-pass-doesnt-appear-lock-screen/ It was really c...
11-09-2023
01:44 PM
Hi, after updating the iPhone to ios17.1.1 I can no longer add my tickets to my Apple wallet. I keep getting “Failed to load to Apple Wallet” and to try again. I have deleted and redownloaded the a...
10-11-2019
03:58 PM
...ssue has not been resolved. I still cannot add my boarding pass to my Apple Wallet. And I just updated the Southwest App on my iPhone8 , just in case the fix was in a new update in the last h...
11-08-2022
10:55 AM
For the past year, I have not been able to load my boarding pass from my SW app to my Apple Wallet on my iPhone 11. It comes back with a non-descriptive error message. My wife has an iPhone 12 and i...