10-12-2020
10:48 AM
10-12-2020
10:48 AM
Same thing happened to me. Our 30th Anniversary is Nov 2. I had booked back in April Nov2-7 and when I went out 2 month's ago to check the departure was gone but had the return. Called CS and they couldn't explain as to why I wasn't contacted. As far as I can tell SW has dropped Costa Rica.
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@JoeMinor55 wrote: More empowered snowflake libtards trying to dictate retarded policies. After my experience onboard yesterday SWA is OUT. Hope they sink. Deserve to. Their founding father would be appalled and embarrassed at what it's turned into. Shame Shame SHAME SWA. Do you want to you tell us what happened , or would you prefer to simply rant?
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10-10-2020
11:14 AM
10-10-2020
11:14 AM
Has also happened to me and the online system does not allow me to make the change myself. They tell me this has something to do with price differences when I go in to re-book myself. I realize they are shifting flights due to less travel, but every time I call, I can re-book on a flight that is almost identical to what "the computer" replaced with three stops and 12 hours of travel time.
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10-08-2020
02:22 PM
10-08-2020
02:22 PM
Here is a link to the CDC that can give you the most updated information on hot spots, trends, local, state, and national travel restrictions information. https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-during-covid19.html
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10-08-2020
02:19 PM
10-08-2020
02:19 PM
like you, I wish they would fly to the upper midwest states or at least contract with somebody. Not sure why the took off Mexico City, but I'm not in the industry and appreciate that over the past several years have opened up more places than they use to...i.e., Hawaii, Cozemul Mexico... both I will visit when it's safe to do so
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10-03-2020
11:57 AM
10-03-2020
11:57 AM
No, I hadn't. Thanks for the update and glad SWA cares as much about its employees as it does it flyers.
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10-01-2020
08:29 AM
The lady who called told me that accepting the change didn't impact my ability to still make a no cost change based upon the schedule. I have gotten like 5 emails in the past two days about schedule, and this is the only one where they called. The difference was that this went from a one-stop flight to a nonstop which made me happy, of course. No offer of a refund, but I don't want one anyhow. This flight leaves slightly later than the original and arrives much earlier.
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What the???? I got the message of changes I didn't like so I went to my trips, cancelled that flight, done in 3 minutes.
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09-30-2020
07:00 PM
1 Love
I've never had any issue with getting my points when I have used the Credit Card to get my points.
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09-30-2020
12:12 PM
09-30-2020
12:12 PM
@aumei wrote: I have funds to expires soon and I missed the deadline of Sept 7, only wish if I checked the forum a lot sooner. I booked and cancelled my flight using my travel funds, still showed expires on Oct 10, 2020 after 24hours. I already contact customer services just like other posting they are no help. Running out of my options try not to lose my funds. Unfortunately the deadline to get travel funds extended has passed. Once travel funds expire you could reach out to customer relations and see if they can offer you the 6b month extension however they charge a fee of $100 per travel fund and that is on a case by case situation. -Blake
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09-29-2020
07:59 PM
09-29-2020
07:59 PM
Yeah, I can't imagine any issue with saving a seat. Everyone gets an aisle or window, so no reason for them to need yours.
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09-29-2020
07:04 PM
09-29-2020
07:04 PM
Put yourself in her shoes for a second. Do you think perhaps she's dealing with hundreds of passengers a DAY who are all frustrated with wearing masks? Do you think she enjoys being the enforcer of the draconian rules we're living under? I suspect not. I actually had an FA on one flight say "When we ask you to keep your mask on, just please do it. Don't roll your eyes...you agreed to the terms when you bought your ticket". Typical SWA snark. The difference between that, and your interpretation of your encounter is pretty slight in my opinion. Something I would brush off with some empathy, not pay $8 to sign up for a forum to rant about being "mistreated". You can't control other people's demeanor, you can only control your response to it. Try not to get so bent over the minor things, especially when we're all dealing with this BS together. A deep breath is cheaper than $8. (PS...are you sure it was all THREE attendants? You only mention one. And I don't think I've ever interacted with all three on a flight.. Just trying to clarify for a friend. 🙂 )
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09-29-2020
11:08 AM
09-29-2020
11:08 AM
@Maryshumaker wrote: I called their corporate number and the person I spoke to said it was cancelled due to the discrepancies with weights and balance and that they cancelled a number of flights because of those issues. It makes sense and I understand but my main concern was the short notice. If the airline didn't discover the issue until the morning of your flight, then the airline couldn't cancel your flight until the problem was discovered. Right?
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09-29-2020
06:59 AM
09-29-2020
06:59 AM
Yesterday, I was A-20, and more than five people lined up...but only five boarded. Honestly though, I've never seen them tell someone that they were out of sequence when they went to board so I'm not sure that they have ever checked this. Lining up by number would require interaction. People are not, um, astute enough to simply pay attention if the were to were to add some sort of numbering to the dots...unless the numbers changed, people would have to do math.
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09-29-2020
06:54 AM
09-29-2020
06:54 AM
Given the nightmare that Apple Leisure Group clearly is, why does Southwest continue to let them use their name and continue to promote them? I know that the answer is money, but is it worth the ill will? Let alone the ethics of being partners with a company like this.
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09-29-2020
01:39 AM
totally agree with your assessment on this. but that damage doesn't have to be because not just one, the majority of bag handlers don't give a hoot about your bag or items. It's like the police, they know if they are sued the city pays for the settlement, so lives the baggage handler, they know you the passenger assume the risk of putting your bag on the belt, they will never pay.
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09-29-2020
01:34 AM
If you're asking in general, yes, they have been acceptable for a very long time. If you're referring to the new license, Blake gave you the right information
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09-29-2020
01:18 AM
Personally, I wish SWA required everybody to wear both a mouth and nose mask as well as a face shield.
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09-29-2020
12:52 AM
09-29-2020
12:52 AM
The data is great. I still bring my own disinfectant on board, I think it's just great protocol and wish everybody would board, pull out their wipes, and rub down. nothing wrong with that unless you leave the wipe in the seat...THROW them away. we can look at it as chipping in.
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09-29-2020
12:42 AM
I've traveled with my grandchildren under the age of 18 with and without school IDs because of under 5. I've always taken a birth certificate as a backup. Because we are Indigenous tribal members, we have also used tribal identification as well.
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09-20-2020
10:49 PM
09-20-2020
10:49 PM
@TrojanFan wrote: Can't say I follow this logic. How would you feel if you booked a ticket you thought was set to depart at 9am only to arrive at the airport and have them tell you, "Sorry, even though you booked this ticket and it departs in a Pacific Standard time zone, the 9am flight time we told you was really in Central Standard Time and departed two hours ago." Would you find that fair? Put another way, if Southwest was abundantly clear on the pages describing these policies that the deadline was 12:00pm CST it would be one thing, and I wouldn't have a leg to stand on. But they did not, they said Sept 7 was the deadline and I cancelled on Sept 7 (my Gmail cancellation email even says Sept 7 on it!). But whatever... life goes on. Just surprised in this weird situation that customer care wasn't willing to make an exception. Then again, the airline is under a lot of financial pressure, so perhaps it's not surprising they aren't spreading LUV as much as they used to. I don't think extending a travel fund is as easy as pushing a button, this sounded like a massive programming effort. to get the changes in place. It's too bad that it ended up being last minute. And you may or may not have any real impact if you end up using the travel fund anyway. You could ask for a LUV or something, that's easier for the customer service agent to give out.
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09-13-2020
03:45 PM
09-13-2020
03:45 PM
@SWFlyer007 wrote: Not sure why your talk in a question? he/she "may" be allergic. If it's a "may," then it isn't an issue, the animal "may" not make you allergic. If it's, "he/she "is" allergic, then yes, that's a concern. You have good answers on here about movement, SWA attendants will do all they can to make you comfortable as possible, with your MEDs. Southwest has to be one of the best options in regard to moving your seat if someone does sit by you, or even if you are seated first and someone comes next to you there's a chance to say "do you mind moving back? Not sure about the statistics or demographics of people who do fly with pets, do they fly Southwest. I don't know if it is more or less likely to have a pet onboard a Southwest flight. I don't see it very often, but once in a while.
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09-12-2020
05:40 PM
Well in life everybody and everything gives us one disappointment at some time. My wife has, my children have, my boss has, my car, my phone, and the list goes one. (As I have to them as well) f this is your first, then just chalk it up as that one. You started off with a statement of "good service" and being loyal. That means that you both have had a good relationship up to now. Yes, it was a trip with your significant other and I totally understand that. If SWA lets you down again, then I'd say you have good cause to vent, and I for one, will listen.
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09-11-2020
11:02 AM
09-11-2020
11:02 AM
@lglenn1816 wrote: I have the same issue flying from Minneapolis/St. Paul to Norfolk (via Midway, Baltimore, Orlando) NO flights. Yet, if I got there, I could possibly fly home. Is there anyway to signup for a notification when our favorite flights will be reinstated? I fly this route approximately three times a year to see grandchildren. Thank you. Sorry, but the airline likely changes hundreds of flights every day - both near and far departure dates. It would be impossible for the airline to keep track of every passenger and every flight change. Your best bet is to check the flight schedule occasionally.
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09-11-2020
07:58 AM
09-11-2020
07:58 AM
This thread isn't about Rewards for Opinions, but to answer your post anyway: As a member of our program you may only have one account, provide accurate profile information and survey responses ^My guess is they took issue with either providing an accurate profile or your survey responses, not if you had more than 1 account. You need to keep your profile active and give accurate survey responses. If you don't do this they have the right to suspend your account for inactivity or if they feel you are manipulating survey responses or not taking them seriously. --Jessica
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09-09-2020
08:07 PM
09-09-2020
08:07 PM
I mean definitely keep doing the temperature checks @SWFlyer007 - it's a low overhead option to stop a few obvious cases from boarding. (Or watching a movie, or dining, etc.) But if you do see someone getting readings in the low 90's, they probably have the sensor too far from the subject's forehead. It reads a cone from the end - its a myth that the red dot coming out the end is the place that the reading comes from - actually the sensor sees an expanding cone from the end so if you were really close to the person it would be reading an area the size of a coin, but if you were two feet away it would be reading the average temperature of an area the size of a dinner plate. Anyway - tell them to get closer, they aren't doing any good by sampling the temperature of your whole head and the room behind you. Hopefully we'll keep looking at more advanced options for faster testing though. Maybe they could do the same for flu. A lot of people toss it around as the "do nothing" comparison - after seeing some of the comparisons it affects quite a few people too and I hadn't realized how many deaths, besides knocking people out of commission for days.
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09-09-2020
07:08 AM
09-09-2020
07:08 AM
@Cabre678 wrote: Who do I contact via e-mail for possible COVID exposure during the flight? Why do you think you were exposed.? Was another passenger coughing, sneezing or something else? There are lots of non Covid reasons for all of these. Thus, notifying everyone on a flight about "possible" exposure seems a bit rushed. Notice of exposure normally happens when someone is verified to have the virus. Then contact tracing kicks in to verify with whom the infected person might have had contact. People doing that tracing would notify the airline.
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09-08-2020
11:11 PM
09-08-2020
11:11 PM
Yes, you get them each year that your companion becomes eligible. Not really sure why, I've never taken it with me, nor have I ever been asked for it.
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