Southwest Airlines Community

wonderful 🙂 ... View more

I would love to know how to join the crew, having a hard time via internet forms ... View more

southwest, you are one lucky airline to have a such a talented people! ... View more

That's incredible... great news! :) I enjoyed the video and plan my next flight with you! Codrut Turcanu http://www.CodrutTurcanu.com ... View more

I believe it is now rock, paper, scissors, lizard Spock. ... View more

wow...cool fun commercial. cute guy indeed.....why there isnt much commercilas on airlines and stuffs..i wonder.....- ... View more

Is the announcer on this commercial Keith Jackson? ... View more

Great video, very inspirational for aspring SWA pilots. ... View more

Used to love Southwest, thought they were a "different" kind of airline that treated its customers well. Don't know what happened, but they've been steadily declining in the last 3 years. I fly often, both for work and personal, but have flown Southwest less and less. Now, after a recent experience at SFO, I will never fly with them again. It was the last straw. My husband and I were flying to Chicago with our 2 children, age 4 and 16 months. Obviously, I had not purchased a ticket for my daughter who is a lap child. Imagine my surprise when I went to check in our bags and they said I would need to purchase a ticket for her because she was "extremely long". Really? Has this woman ever been around children? My 16 month old is 20 lbs (8% in her age group) and 30 inches long (40% in her age group) and still wears 6-12 month old clothing. I didn't think to bring her birth certficate because she is a baby and looks like it! She doesn't talk and barely started walking. We asked if our pediatrician could verify her birthdate by phone or if my parents could fax in a birth certificate. No, she refused any work around solution. She told us our only option was to pay $440 for a ONE WAY ticket to Chicago if we wanted our daughter to board with us because it's a safety issue that all 2 years olds need their own seats. Here's where it gets good. The flight was SOLD OUT!! So I had to pay $440 for a seat that didn't exist so that my 1 year old could sit in my lap. If safety is such a big concern for them as they claim, then why did they allow her to board without a seat? No one was safer because we bought this ticket. Only difference is Southwest is $440 richer and my vacation budget was $440 less. I immediately contacted Customer Service when we returned home from our trip for a refund. Still no resolution. I *just* got an address or fax number I can send the birth certificate and receipt in to and then they will still need to "process" before I get my refund. So not only did I lose $440 out of my vacation budget, but I will now also have to pay interest on it. What a terrible "resolution" for a huge inconvenience on our part. Not even an offer of a free drink ticket for our delay or time/money wasted. Ridiculous. I think this puts Southwest at the level of US Air as far as customer service goes. It's sad really, they used to be a great airline. REALLY TICKED OFF CUSTOMER. ... View more

No other airline company and employees like it. You are the best of the best. Good Job Christian ... View more

Great job Christi and Matt! Sounds very exciting, I would love to work in the Southwest schedule planning department! Hire me! ... View more

Great video. Erica from Dallas ... View more

Hello! Our selection committee compiled an exclusive list of the Top aviation Blogs, and yours was included in the Top 100!Check it out at http://thedailyreviewer.com/top/aviation You can claim your Top 100 Blogs Award Badge at http://thedailyreviewer.com/pages/badges ... View more

Not a silly question at all, Rob. Yes, the engines are removed from the aircraft for overhaul and from time to time for other maintenance procedures. This doesn't keep the plane on the ground long, though, as a new (or newly overhauled) engine is usually standing by. ... View more

Thank you SWA for being so responsive in areas that have worked and not worked. Despite the comments below - I like the video. You give me access to information that others don't. I was one of the folks held on the tarmac for over 2 hours recently. My issue with tarmac sitting is that most airlines have a pretty good idea of when we will have to do this and when we won't. Now I have a clearer picture of who is making decisions and what is causing the problems. Don't get me wrong - I highly admire SWA for never taking chances with my safety and I only fly the airlines that I have faith in. And I fly a lot. That is why SWA is one of only two airlines that I will fly domestically. My issue is that someone somewhere thinks that when we buy a ticket we are not entitled to be told information that may cause us to reconsider *before* we get on the plane. Recently, we were loaded on to the plane when it was very clear even announced that we would be delayed for a significant time. I think the ATC/ FAA needs to figure out how to support the airlines so that people are not loaded like cattle on a plane and held hostage so that planes don't have to lose their 'spot' or get 'out of line'. A 45 minute flight turned into 5 hours. Does this feel lunch line or what? I want to be informed I may sit on the tarmac in excess of 30 minutes before I get on the plane. My decision might be to reschedule my flight or make other arrangements or buy lunch on what I thought might be a very short flight or hit the restroom again. ( I get claustrophobic in airplane toilets - brrrrrrrr! Could we get MUSAK at least?) But it would be *my* decision. Oh- and SWA - Thank you for the voucher. Your high standards and ability to make amends continues to help you stand out from the pack. I will keep my a-list status intact with continued patronage. ... View more

What a great attendant! Perhaps this would be a good idea for a marketing campaign with a site where you could create your own rap, etc. www.megankgreen.blogspot.com ... View more

Could you help me. Intimacy is being seen and known as the person you truly are. Help me! I find sites on the topic: Whats the difference buspar and xanax. I found only this - tmd buspar. Buspar, there are two communities to improve game: site minerals and an deprived drug. The home reported me to work it up for a illegible gums so i reported, buspar. THX :mad:, Blossom from Britain. ... View more

Love that Southwest has come to my neck of the woods. Can not wait to take a flight out of LaGuardia in the near future with your airline. I even wrote a little piece about SWA coming to LGA right here: http://www.thebrooklynnomad.com/?p=2372 Andrew TheBrooklynNomad.com ... View more

Caleb, Brad says he shot a 61...then he played the back nine! 🙂 ... View more

I love the SW commercials and had to google to see if actors or employees was used. I was pleasantly surpirsed to find out SW used their own employees. I ALWAYS fly Southwest if I can. It totally irritates me to pay those extra fees...... ... View more

You might want to warn those of us who get teary at Extreme Makeover that we'll need Kleenix for this video. Sheesh!!! ... View more

Congrats to all of the winners! As a SWA customer, it;s good to see that the company takes good care of it's employees while at the same time everyone has a little fun! You don't find that much anymore with the legacy carriers. Cheers! ... View more