Only the person(s) flying can earn RR points. You can purchase the flight for someone else, just put their information in the "Who's Flying" section of the checkout screen. If you include their RR number they will get RR points (assuming you are not booking the flight with points).
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09-15-2017
01:34 PM
09-15-2017
01:34 PM
I do not have any personal experience with it so you may be correct. I was just going off what I've seen reported elsewhere. Either way, a change will at least retain EBCI vs canceling and rebooking.
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09-14-2017
01:23 PM
1 Love
So instead of replying to your older post (https://www.southwestaircommunity.com/t5/Boarding/TSA-Pre-Check/m-p/60390/highlight/true#M881) where we asked for more information, you're just going to complain more?
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09-14-2017
10:06 AM
09-14-2017
10:06 AM
If you use the change option to rebook the flights (don't cancel and rebook) you will be get the points refund and retain EBCI, but your EBCI position will be as if you just made the reservation so it may not be quite as good a boarding position number as the one associated with your original reservation. You'll have to decide if the points refund is worth the adjusted boarding position.
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Someone should probably also question your desire to watch the Patriots 😛
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09-13-2017
12:33 PM
09-13-2017
12:33 PM
Considering it takes a good couple minutes to load email, I think it's safe to say Slingbox is a no. I replied to the other post that the local broadcast channel feed is NYC so you're probably going to get the game that's being shown in NYC, and that's most likely also the national game as @DancingDavidE has suggested.
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09-13-2017
12:25 PM
09-13-2017
12:25 PM
Southwest has the New York local channels so you will see what is showing in NYC.
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09-13-2017
12:22 PM
09-13-2017
12:22 PM
While logged into your account select the flights, then put whomever is traveling in the "Who's Flying" section of the checkout. If you cancel a points reservation the points are refunded back to the account they came from.
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09-13-2017
12:19 PM
As most of the folks reading and answering questions here are not employees, I would suggest you contact someone in customer service. Usually the folks who answer questions via DM on Twitter are very helpful. Try reaching out to @SouthwestAir on Twitter
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09-13-2017
12:15 PM
09-13-2017
12:15 PM
Are you asking if you can do this? Yes you can
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09-12-2017
12:36 PM
09-12-2017
12:36 PM
From a document that's linked on a Southwest.com page about traveling to Cuba. Hope it helps you. https://www.treasury.gov/resource-center/sanctions/Programs/Documents/cuba_faqs_new.pdf What constitutes “support for the Cuban people” for generally authorized travel and other transactions? OFAC has issued a general license that incorporates prior specific licensing policy and authorizes, subject to conditions, travel-related transactions and other transactions that are intended to provide support for the Cuban people, which include activities of recognized human rights organizations; independent organizations designed to promote a rapid, peaceful transition to democracy; and individuals and non-governmental organizations that promote independent activity intended to strengthen civil society in Cuba. The traveler’s schedule of activities must not include free time or recreation in excess of that consistent with a full-time schedule in Cuba. For a complete description of what this general license authorizes and the restrictions that apply, see 31 CFR § 515.574.
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Let's see if I understand what you're asking... You booked a flight, now that same flight is listed at a lower price. You tried rebooking to get the lower price, but it's not working and only let's you rebook at the higher price? Yes, that's unfortunately a frequent problem, appears to be happening more with Southwest's new reservation system.
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No need to post in two different topics. Let's use your first post for replys: https://www.southwestaircommunity.com/t5/Rapid-Rewards/Companion-Pass-amp-Existing-booked-Ticket-with-Name-Change/m-p/60413/highlight/true#M2092
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09-11-2017
10:57 PM
09-11-2017
10:57 PM
Definitely a difficult situation. TSA has stated they will not accept an ID with a hole punch in it and it sounds like you've already voided her passport so unless you happen to have a Global Entry card or a military ID you might not have an acceptable ID. I see two options, neither is ideal: If you cancel her reservation, that "in theory" opens up a seat on the flight which you can then book under her new name. The problem with this plan is there is no guarantee the seat opens up right away or at all. Depending on the route, often seats will open up around the T-24 time or less when people change their minds or catch an earlier flight. It's very last minute, but you might be able to get her booked then. If you have a day or two before the flight I suggest you keep her reservation for now and continuously check the flight to see if space opens up. If it does cancel her reservation and rebook it immediately. Tell the TSA you "forgot" your ID and tell them your name is as it is on the ticket. Yes, it's very possible to fly without an ID, you just get asked more questions than usual and might get extra screening. It's possible they check the name in some database and possible, although highly unlikely, it comes back as having been changed then that leads to a bunch of other questions and possibility of not getting on the flight. Like I said, neither is ideal. Perhaps someone else has some better ideas? Regarding the number of times you are allowed to change the name. I don’t have an answer, but wondering if it really matters. Do you think you would change your companion three more times before the end of the year? I know some people develop elaborate plans to get a variety of companions for a variety of reasons, but I’m going to make a wild guess that your new bride might be your companion for a little while, at least a couple months?
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09-11-2017
10:36 PM
09-11-2017
10:36 PM
Yes, you can use your points to book flights for anyone. While logged into your account, select the flight and then put the name of the person who is going to travel in the "Who's Flying?" section of the checkout. Make sure the name you submit matches the name on the traveler's ID.
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09-10-2017
08:58 AM
Works everytime for me and my family. Initially I had a problem because my middle name wasn't in my RR account, but that was cleared up with one phone call. From reading other people's reports, problems are usually related to the name or birthday not matching between the flyer's RR account and info flyer gave TSA. I'm assuming you have a KTN and aren't relying on getting PreCheck randomly? You've also done the basic check that the KTN listed in your RR account is correct?
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09-08-2017
05:33 PM
09-08-2017
05:33 PM
Yes, Southwest does occasionally offer challenges, sometimes for A-List, sometimes for a Companion Pass. They are usually very narrowly focused on specific markets, destinations, or a group of flyers that don't have any obvious similarities. I personally wouldn't count on getting a promotional offer before the end of the year so if you you're short a few flights start making plans to get a few extra in before the year is over. BTW, the offers come via email and are also listed in your account online under the Promotions section.
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09-08-2017
10:45 AM
09-08-2017
10:45 AM
@zone How so? Can you please provide more specifics? When did you check in? What position did you get? I think people overlook one of the main benefits of EBCI, that you don't have to worry about checking in. If you are able to check in 24 hours prior it certainly isn't as attractive as it is in situations where check-in at T-24 is not possible or desired (while on vacation, early morning, while on another flight, etc).
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09-08-2017
08:53 AM
2 Loves
Yes. If you purchased Wanna Get Away fare tickets for your daughter you will get travel funds that she can use for flights within one year of the original purchase. You can use those funds to pay the taxes on the Companion Pass flights or for tickets if she flies without you. Points will be refunded to your account.
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The short, normal answer is no, if you miss the first leg of a reservation the entire reservation gets canceled. BUT, because of the travel advisory that allows you to make changes to flights departing or arriving in FLL and TPA you should be able to drop the first leg of the trip from the reservation, changing the reservation to just TPA-BWI. All flights are sold out, but since you already have a seat reserved I would think a phone agent could drop the FLL-TPA flight without affecting your TPA-BWI flight. (That's how I would phrase the request, cancel the first leg without modifying the second.) You just wouldn't be able to adjust the schedule because there's no availability. Prepare for long hold times if you do decide to call.
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09-07-2017
10:49 AM
09-07-2017
10:49 AM
You didn't post details about your flight so it's impossible to determine if the weather advisory applies to you. If it did, you would be able to modify your travel plans for free. Details here: https://www.southwest.com/html/advisories/swa_travel_advisory_2017841504542489393.html
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09-06-2017
04:46 PM
1 Love
I think overall, all your "issues" are common to any commercial airline out there and secondly, it's not surprising that TSA continues to be difficult and inconsistent. If you really can fly private then you should, it's just not an option for most people and I'll take flying over driving most places despite some of the annoying parts of air travel
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09-06-2017
04:37 PM
It depends on how long the layover is. Typically through passengers (those continuing on) are asked to remain seated at the end of the flight so flight attendants can count them. Then they start boarding the next flight as soon as the first flight's passengers get off and the throughs are counted. In this situation you would not be able to deplane. If the layover is longer then you should be able to get off briefly. The one bonus of staying on the plane is you can have your choice of seats for the second leg.
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This usually occurs if you book a special fare such as a senior or child fare that requires age verification. I think it's also possible if all standard boarding positions have already been assigned and the system can't assign you a position. In this case the gate agent will be able to assign you a position. Last option I can think of is if you have a connecting flight, one flight might be cancelled or rescheduled, but if your husband has the same itinerary this shouldn't be a problem. You can use the flight status tool on southwest.com to check the flights. If you don't think you have a special fare that requires verification you could try checking in again closer to departure time when a boarding position might have opened up (if that's the problem). Please report back and let us know what the issue was.
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09-04-2017
11:07 AM
09-04-2017
11:07 AM
Refund or placement on another flight is as good as you're going to get. Schedule changes happen, but usually there's some notification such as an email to the flyer.
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The points will post at the end of the billing cycle (statement date) when you hit the minimum spending threshold. If your 3rd month billing cycle ends after January 1st and that's the billing cycle in which you hit the minimum spend threshold, then the bonus points should hit in 2018. If the billing cycle ends in 2017 and the points happen to post in 2017 there's no modifying it. Lots of unknowns and ifs there. Good luck if I decide to give it a shot.
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09-04-2017
01:14 AM
Based on on this info from https://www.southwest.com/html/customer-service/faqs.html?topic=group_travel I would say any group discount is probably not better than Wanna Get Away fares. It sounds like they focus more on flexibility with names and scheduling than pricing. southwest.com fares and Group fares differ in many ways, and each offers its own unique benefits. The best option for you is determined on your travel needs. southwest.com fares are often only available online and usually have limited quantities available. There may not be enough seats at the online price for your whole group. southwest.com fares tend to work best for small parties that don't need much flexibility in their travel plans. Group fares work best for parties of ten or more who may require flexibility with name changes and payments. I would say any group discount is probably not the better than Wanna Get Away fares. More discussion about group travel can be found here: https://www.southwestaircommunity.com/t5/General-Travel-Policies/College-Golf-Team-Reservations/m-p/58825/highlight/true#M2074
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09-04-2017
01:04 AM
09-04-2017
01:04 AM
Once your status has posted on your account (usually within 24 hours of completing the qualifying flight) give Southwest a call, or if you're out of the country it might be easier to contact a rep via direct message on Twitter (@SouthwestAir) and ask to confirm that your new status is represented on the reservations you already had booked. That should take care of it. As long as you do this 36+ hours before your next flight you should get the benefit of an A boarding position on that flight (assuming you don't have more than 45 A Listers on the flight).
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09-04-2017
12:58 AM
Back in February several folks confirmed the points earned from hotel bookings on southwest.com do count towards Companion Pass, even the ones with the larger bonuses. I don't have any personal experiences yet.
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