Southwest Airlines Community

Joe!! There is only ONE airline in Dallas, and it is the one that we all LUV. The other aairline, which our deaar Leah would NEVER aaply to, is in Fort Worth!! That's because years ago, Herb hitched up his gunbelt, tilted his stetson to one side and said, "There ain't room enough in this town for TWO airlines", so they went scurrying away to Tarrant County. Or so the legend goes... I think I got that story Wright, Kim 🙂 ... View more

Joe, You've got a funny way of phrasing things. According to Babel Fish, you just said, "Return not stopped please to Phoenix", which makes me think you'd better switch to decaffeinated candy corn, because you're becoming delirious. Maybe I should just stick to English and say, "You are now free to move about the country, because Southwest LUVs you!!" Kim External Blog Boy and semi-functional translator 🙂 ... View more

Dear Blog Lurker, Thank you for the compliment! Now, get back to running the best airline in the world, Herb, before Colleen catches you blogging... Kim Who Hasn't Actually Met Ding! Boy Yet 🙂 ... View more

Jeff, If it dates you, then it dates me, too. At my father's encouraging (insistence), I also signed up for typing in high school. I was the only male student in a class of forty people using MANUAL typewriters. (I've really dated myself now) A few years later in college, guess who was the only one in my guy's dorm of 430 residents who COULD type? The sound of me banging out my own papers in my room brought curious fellas who eagerly paid $1.00 a page to have their papers typed, too! You can see that I was a Business major, because I was exercising that Freedom to make money. The same lesson must've rubbed off on a gentleman by the name of Kelly who graduated a year ahead of me. Of course, the folks around HDQ knew him by the name of Captain Jack Sparrow back at Halloween... Kim Still Typing After All These Years 🙂 ... View more

Hey Hannibal, I think your way of dealing with B.A.'s fear of flying is not one that Cap'n Ray recommends... But, I have to admit, your use of "Hannibal" also reminded me of "Alias Smith and Jones"... Kim :) P. S. Sorry about the translation -- that's what you get for free on the Internet. "Usted està ... View more

Gordon, Isn't it amazing that the more "freedom" we're given, the more enthusiastic we become? Micromanagers of the world, take note! Empowering people in your organization does NOT lead to hasty and ill-considered actions -- it actually leads to people being MORE conscientious and loyal to your corporate ideals. Don't worry about "losing control", since if you hire quality folks like Gordon, you will get quality results. You're a real asset to Southwest, Gordon, and I appreciate what you do! Kim External Blog Boy 🙂 ... View more

Debbie, Don't trust Brian -- he might get confused and forward 'em to the left people. Seriously, they will appreciate hearing from you -- it means a lot to both the Employee that you compliment AND to their supervisors to get responses from happy Customers. Even if you don't have their full name, if you can provide a first name or description, plus a date, time and location where that person impressed you with their Positively Outrageous Service, "they" (the right people that Brian mentioned) can figure out who you mean! Isn't it awesome to deal with the Employees of Southwest Airlines?! Kim Not Yet One of the Right People 🙂 ... View more

Trust me, Joe, I used to have one of 'em, and they ain't all they're cracked up to be... Kim External Bursitis Thumb Boy 🙂 ... View more

Joe, By thinking through all of the people I've met and the people that they've met and the ones that they've met, I think the only person left in the world that I've never met is Kevin Bacon. Kim Six Degrees of External Separation 🙂 ... View more

Brian, I'm glad you pointed that out. Maybe that is why "can you give me a raise in my allowance?" never gave me the results I was looking for with my parents. If only I had realized I should have used "will" instead! Carole, The good news is that the paramedics showed up and got my heart restarted after I read your comment. Not being as intelligent and thorough as my pal Brian, I admit to a bit of "skimming" and thought you were saying you would be retiring. Whew, I'm glad you only said you can. Still, even the theoretical concept of a Southwest Airlines without its Carole is not a happy thought! I'll offer you a free bag of peanuts if you'll promise to forget the "R" word... Kim External Blog Boy and Retirement Counselor P. S. If you're still wavering, I'll up the ante and throw in a bag of candy corn I swiped off of Blog Boy's desk. Shhhhh, don't tell him I took it -- he suspects Paula. 🙂 ... View more

Brian, I had them super-size my fries at lunch and now I've got plenty of grease in my heart, is that the same thing? Actually, I thought Isaac was the bartender. You're thinking about Klinger, who often carried a purse... Kim External TVLand Trivia Guru 🙂 ... View more

Joe, You really should ask my permission before suggesting that I be placed in the upper right hand corner. Kim :) P. S. Â ... View more

Captain Evans -- What a great post with a lot of positive energy! I'm sorry that it got derailed by someone with a lot of negative energy, but maybe considering that it is Independence Day, it is okay that Mr. Badger has the freedom of speech to express his opinion. Thanks for the largely unsung job that y'all in the "front office" of all of the Southwest 737s do, day in and day out, consistently, professionally and conscientiously. Each one of you are a true asset to the Company and make it a pleasure for us to fly with you! Kim External Blog Boy :) Mr. Badger, I will echo my fellow bloggers' comments in regretting that you had an experience that did not live up to your expectations of the outstanding Employees of Southwest Airlines. After more than 34 years' worth of experiences of my own, though, I will gladly state that NO other airline or set of people can come close to being what Southwest is. I would hope that the reluctance of one person to give you something does not convince you to avoid Southwest Airlines from now on. Whether he should or shouldn't have given you the bag, it just doesn't seem right to judge 33,000 people and their AWESOME service every day on the actions of one of them. Please give Southwest another chance to show you that they really do LUV you! Kim External Blog Boy 🙂 ... View more

Bill, I think that your constant motion and activity do not violate any rules of physics, since I think you exist within a universe that is not subject to the laws about some finite amount of expendable energy. You are in the Southwest Airlines Universe, where the endless supply of LUV generates its own perpetually increasing amount of energy! Southwest does not contradict the studies of Sir Isaac Newton and his son Fig, it just wasn't around back when the bag of candy corn fell on his head. Keep up the awesome job! Kim External Blog Boy 🙂 ... View more

Jeff, What a great post! Your comments about serving others seem very appropriate around Independence Day, because one of the things that makes this country great is that so many people are willing to reach out a hand to others in need. Despite what some media pundits may claim, for most Americans, it isn't "all about me". I remember pondering a quote that we studied in one of my classes in college. In Democracy in America, Alexis de Tocqueville wrote, Ã ... View more

Mary, Having met you, I would say that your good looks didn't hurt in getting you hired! And to your comment, "...ità ... View more

Hey Joe, Did you read what Brian wrote above? "After all, some of our Customers are as nutty as we areà ... View more

Shelley, Don't forget, Southwest gave you the opportunity to work with Brian, and it surely can't get any better than that!! LOL Kim 🙂 ... View more

OH NOOOOOOOOOOO! Did Carole just use the "R" word??? Gasp!! Say it ain't so!! Well, Gary and Colleen, there go all of your great plans for Southwest in 2008 -- since now we find out that you might as well just close down the airline, sell the planes and go home. Could it possibly be Southwest without Carole?? Seriously, Carole, the many people who have flown on one of your flights have been blessed to have been around you, the Employees who have worked with you have been blessed to be your co-workers, and those of us who consider ourselves your friend have been especially blessed by knowing you. You are an outstanding example of all that is great about Southwest Airlines and I assure you that all of us will miss you. But, you surely deserve to loosen your seat belt, recline your seat all the way back and push the overhead button for someone else to wait on YOU now! As you retire, go with all of our very best wishes and please know that we LUV you! Your friend, Kim 🙂 ... View more

Colleen, Your eloquence is matched only by your patriotism and your LUV for Southwest Airlines and its people! You are TRULY a blessing to your Employees, your Customers and to all of us who hold Southwest in such high regard! Thanks for a great reminder of the importance of tomorrow and of some of the ways that Southwest enriches our lives by its success! Happy Fourth of July to all 33,000 members of the SWA family and to my "blog family" here, Kim External Blog Boy 🙂 ... View more

10-4 Sorry, there isn't a ten-code for a smiley face... 🙂 ... View more

Shelley, This is excellent! It is always a treat to help celebrate our nation's Independence Day, and I cannot think of a more patriotic company than Southwest Airlines! I applaud everyone's efforts to keep reminding folks that July 4th is more than just a day when the banks and post offices are closed. Unfortunately, I will not be able to fly those days, because I anticipate continued trips to my doctor's office, as I follow your advice to keep my ears peeled. Wow, you Culture Chicks must be tougher than I realized, because this hurts, and I haven't even started on my eyes yet. Kim Externally Blogging and forwarding my medical bills to Shelley 🙂 ... View more

Joe, The cover charge is a good idea, but remember, I'm wanting to work! This involuntary retirement is getting old! Heading down to rent a red blazer, Kim, the Automotive Positioning Specialist 🙂 ... View more

Francisco, YIKES! If all hope is lost at age 25, then what happens to us old codgers when we pass 50? Is all hope lost TWICE? From The Home for Elderly Blog Boys 🙂 ... View more

Bill, Howdy! I posted the below comment on one of your threads that is buried several pages deep into the blog because it seemed like the best match to the topic at the time. But, now that you've got a new entry right up front, I'm copying this to here so my compliments to you and your co-workers will be more visible. Keep up the great job! Kim :) **** posted yesterday: Bill, As always, my hat continues to be off to you and your outstanding co-workers who manage to juggle all of the various factors involved in keeping the best airline in the world moving every day. Todayà ... View more

Bill, As always, my hat continues to be off to you and your outstanding co-workers who manage to juggle all of the various factors involved in keeping the best airline in the world moving every day. Today's Dallas Morning News had a good story that many of the blog audience might find very interesting and informative. It discusses the challenges of working out a daily schedule for 472 airplanes crammed full of passengers, bags of peanuts and sacks of candy corn. It is very cool how your computer program helped you "find" four or five planes that you can use. Even if you have this super-brain doing some of the crunching of data, I know that you and your team are the REAL brains behind the scheduling! Congratulations on a job well done! http://www.dallasnews.com/sharedcontent/dws/dn/latestnews/stories/062607dnbussouthwest.3721f29.html Kim External Blog Boy 🙂 ... View more

Joe, How in the world do you come up with such brilliance? I sit in awe of your wit... Kim EBB 🙂 ... View more

Wow, I was having the weirdest sense of deja vu when I started reading the comment about painting purple stars on the bottom of a suitcase. Before I got to the end of that sentence, I thought to myself..."what a coincidence, that is exactly the same idea that my sister had several years ago!". Then, I got to the end of that post and thought to myself..."duh, this comment IS from my sister!!!" :) Waving across the big pond to the east and saying "Howdy, Sis!" Kim Who has carried that purple-starred suitcase a few times 🙂 ... View more

Joe, Point of order...when you said "Big party at Kms house thursday the 28 celebrating delivery of the 500th 737.", did you actually mean to type "Kim's house"? Because if you did, I need to confer with the North Texas Tollway Authority about clearing the portion of President George Bush Turnpike near my house for that 737, because my driveway is a bit short, unless the newest one is coming with VTOL capability. Plus, my yard is not as big as the South Lawn of the White House and could not possibly accomodate all of the media types. Ohhh, wait, I just got it. You only meant that the PARTY would be here...the plane will land elsewhere! Silly me, I got all worked up over nothing. Sure, that won't be a problem, let me get some extra party favors and noise makers, though, if I'm going to invite all 32,000 SWA Employees over. I might need to arrange some sort of valet parking while I'm at it, as my street will be a bit crowded if they all show up at once. Kim Suburban Blog and Party Boy 🙂 ... View more

Jim, It is (it's) a good thing I am (I'm) sitting down with my seat belt fastened tightly low around my hips. Your (not you're) grammar examples have left my head spinning and vaguely nauseous as memories of high school English class coming flooding back to haunt me. I'm also quite glad that my last name is not Jones (or somehow related to our own wonderful Carole Adams) and that we were having to debate the use of the possessive "s" after a name that ends in an "s" already. Is that Ms. Adams's seat, or is it Ms. Adams' seat? Now I have a headache, too... Kim P. S. Leah, I'm thinking that we need to work on this nickname thing a bit more. Somehow, 'SWA LUVer Girl' doesn't just roll of the tongue, and since it is still a bit premature to call ya 'Mrs. U.S.S. Blog Boy", we oughta get some more input from the cybersphere. Maybe a naming contest with the winner receiving a bag of candy corn AND a hug from Leah? 🙂 ... View more