Hi @KimVanderKley,
If you run out of Kick Tails, you can always send us a shout-out on Twitter (@Southwestair) and we'll make sure the Employee you mention gets a kudos for a job well done!
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01-12-2018
04:15 PM
01-12-2018
04:15 PM
@johncardoza,
You've received some great advice in this thread. I'll add one more suggestion - plan to arrive at the airport early enough that you can have a conversation with one of the Employees at the gate. Our Employees are known for being compassionate and providing great Customer Service, so if you allow enough time for a conversation, they'll likely do everything they can to accommodate you and your fragile item. Hope all works out for the best!
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01-12-2018
04:10 PM
01-12-2018
04:10 PM
Hi @margareta51200,
Yes, if your backpack fits within those dimensions, you should be fine to carry it onboard. Particularly if its soft-sided - you can always squish those to fit beneath the seats and in the overhead bins. You mentioned you were a first-time flyer - welcome! I hope you have a fantastic trip!
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We have not announced a schedule for Hawaii yet, but when we do, you can count on lots of fanfare and discussion in the forums! We'll make sure you know. 🙂
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01-11-2018
03:15 PM
01-11-2018
03:15 PM
Hi @Manejeh,
I'm sorry to hear about your experience with us on a recent flight. We want an opportunity to address the situation, as your patronage is very important to us. Please reach out to us through one of the options listed here. The Southwest Community is a peer-to-peer discussion forum where people share stories, advice, and answer each others' questions, but it is not one of our official complaint resolution platforms.
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01-11-2018
12:06 PM
01-11-2018
12:06 PM
@vikkimac,
I hope you made it! That is so, so close!
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@flyinghigh33,
Welcome to the program! Cheers to a year of using your Companion Pass and getting some major travel under your belt in 2018!
@travel4swerds,
It never hurts to check in with one of our Customer Relations Representatives to verify that you followed all the steps correctly. The quickest way to get in touch with one is through Twitter. Reach out to us at @SouthwestAir for assistance!
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@mjbroad,
It can take up to a month for your account to reflect all activity. Welcome to the program!
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@gg4,
I don't have any updates for you at this time on the data collected from the testing. I can tell you that based on reactions from the Community, the idea is being well-received. Our focus is always to create a travel experience that Customers enjoy, so every bit of feedback we get here and elsewhere is helpful!
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12-22-2017
04:02 PM
12-22-2017
04:02 PM
Hi @TheStig45, if you applied between 10/19 – 11/30 and have a valid CA address on your application, you are eligible for CP.
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@AZ1,
Thanks for posting! Your information is great and it's easy to follow. Happy traveling, and congratulations on your marriage!
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12-20-2017
05:22 PM
12-20-2017
05:22 PM
@G-Forge,
Sorry about that - I know it's a pain. We'll make sure to pass the feedback along, and hopefully this glitch will be resolved quickly.
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12-20-2017
04:49 PM
12-20-2017
04:49 PM
@ridgeway,
I don't have any updates, which I know is of little comfort, and I'm sorry. I know that our Marketing and Technology Departments are aware that the slowness of the WiFi is deeply concerning for our Customers, and I'm certain they are working to resolve the issue. If updates become available, I will certainly share them here.
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Hi @jrubinoff,
Yes, I know it sounds too good to be true, but all the points will count toward your Companion Pass!
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Hi @jrubinoff,
The answer is yes, the points you earn through SouthwestHotels.com will count toward your Companion Pass!
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Hi @SWADan2018,
As soon as we have information to share about ticket sales, we'll share it with you! The best way to stay informed is to keep an eye on the Southwest Community discussion boards (there will definitely be conversation about it once sales start) and on our social media accounts. We hope you're one of the first to fly to Hawaii with us!
Lindsey
Moderator
Southwest Community
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This fall, Southwest has celebrated Disney∙Pixar’s all-new, big-screen adventure “Coco” in a variety of ways, from local Customer activations in Mexico City, to a Customer sweepstakes, to most noticeably, a “Coco”- themed Boeing 737-700 flying throughout our system. We’ve connected many of our Customers and Employees to this inspiring film, but the most meaningful way was when Southwest made a wish happen for a little boy named Nathan.
We first met Nathan when his mother, Erica, reached out with a request. She explained that her son, Nathan, has autism, and that many times, children with autism find an object or topic really piques their interest, and it just “sticks.” Nathan has become quite fixated on “Coco,” Erica explained. When Erica saw the Coco-themed plane, she knew she had to get Nathan on the plane.
In early November, Nathan’s dream came true when Southwest invited him and his mother to fly from Oakland to Burbank on the “Coco” themed plane, along with Adrian Molina, the co-director of the film, and attend the premiere of “Coco” in L.A.
Nathan enjoyed the pre-premiere party and loved getting a chance to see the movie before it hit theatres in the U.S. You can now catch “Coco” in theatres, and if you see the “Coco” aircraft in the skies, share your photos using #CocoandSouthwest.
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Categories:
Hi @bkauanoe6609,
For information about upcoming job opportunities, check out our Southwest Careers Discussion Board!
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11-08-2017
02:40 PM
11-08-2017
02:40 PM
Hi @StevenWalker,
The story ran on WFAA Channel 8 News in Dallas, so you may want to check out their website and see if you can find it there!
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Hi @tooshay,
It can take up to 8 weeks after making a first purchase for the Companion Pass status to be awarded on the new cardmember’s Rapid Rewards account. This includes time for their billing cycle to close and for us to receive confirmation from Chase that the first purchase has been made. Also please allow up to 15 business days after the Companion Pass status has been updated to receive notification to designate your Companion.
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11-06-2017
06:30 PM
11-06-2017
06:30 PM
Hi @Penysu,
This idea has been brought up before, and while we don't have immediate plans add a tracking feature to the Rapid Rewards Account page, I can offer you a few ideas that might be helpful.
1) Google Calendar - I like to put my confirmation numbers on my Google Calendar. I include the amount and the expiration date, and set reminders to use them every six months or so.
2) Notes - Most smart phones have a "notes" feature," where you can start a new note, title it "Travel Funds" and keep a running inventory of your confirmation numbers and expiration dates.
I hope these help. We most definitely want you to be able to take full advantage of your travel funds.
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Hello all!
To answer the Original Poster, if the friend applies through the Refer-A-Friend link, the existing Cardmember can earn their 10,000 Points (as long as they don’t hit their cap for the year) and the new Cardmember is eligible for the CP offer as long as he/she applies with a California address.
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11-06-2017
01:11 PM
@fsafasasdlk,
I can understand that it is frustrating to have seen more than year go by without change to this situation, and I'm sorry. Our goal is for this Community to be a place where people can share stories, ideas, questions, and suggestions. In many cases, we are able to provide answers, resolution, and good conversation with relative speed. But some issues are more complicated, and this is one of them.
Our Leaders are aware of the situation, and while I don't have an ETA on a fix, I do want to emphasize that your concerns have been heard, and that an alternative we do have in place that is always available is to book your travel by phone by calling 1-800-I-FLY-SWA. I truly am sorry for any inconvenience this has created for our Customers abroad.
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11-02-2017
08:16 PM
11-02-2017
08:16 PM
Hi @markc,
I'm sorry to hear about your fiance's experience. Of course, we want to make it right, but we do not address Customer Service issues in the Southwest Community. This is a peer-to-peer discussion forum. Please contact a Customer Service Representative in one of the ways listed here.
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Hello Community!
We mentioned a few days back that we had some fun Halloween treats coming. If you logged in today, you received one of those treats: the Halloween 2017 badge! Head over to your profile page to see it!
Can you believe it’s been more than a year since we launched the Southwest Community?? It’s been amazing to see the growth and interest in this Community. When we launched, our Team wanted to create an inviting, warm space just like our Southwest flight experience. We are still building and tweaking and growing the Community, but we are so proud of how far we've all come together.
In the last year, there have been a great many contributions from Community Members. But a select few have really stepped up and contributed in amazing ways. We are calling these folks the Fantastic Five. And to properly recognize them, we have crafted a Fantastic Five badge.
Without further ado, let us present your winners!
Massive Contribution Award: @TheMiddleSeat
This award recognizes massive contributions to the Community, from answering questions to welcoming people into the Discussion Forums. This person has put a ton of time into the Community, day after day.
Most Positive Award: @DancingDavidE
This award recognizes the Member who always brings positivity to the conversation. If they were on a plane, they’d be singing the boarding announcements.
Most Answers Marked as Solved: @chgoflyer
One of the most critical ways we can judge the success of the Community is by how many solved answers are added to the Community. Answers marked as solved help other travelers figure out how to get their answers quick. This Member has blown us away with the number of their answers marked as solved.
Prepared for Takeoff Award: @sarahsmith
This award is for the person who is always able and willing to offer advice on making the travel experience go more smoothly and can be counted on for the best insider tips and tricks.
Warm Embrace Award: @CareforNOLA
Whether you’re stepping onto a Southwest plane, or entering the Southwest Community, we want everyone to feel welcome. In addition to posting great questions, this Member has done a great job of making everyone feel valued and at ease when they jump into the discussion.
The Southwest Community Team would like to give a huge thanks to the Award Winners for all they do in keeping the Community a fun and helpful place. Please join us in congratulating them!
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10-27-2017
11:24 AM
10-27-2017
11:24 AM
Hi @talkndr,
It is possible to fly if you've forgotten or lost your identification, but you will subject to extra screening at the security checkpoint. If you're cleared, you'll be able to board your Southwest flight.
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Hi @jimcasada,
I'm sorry for any disappointment you have experienced since learning that your account expired, and the points were forfeited. Rapid Rewards is a loyalty program designed to thank our Frequent Flyers for their loyalty. Rapid Rewards Points don’t expire as long as there is earning activity in the account within a 24-month period, and we send out a notice prior to inactivating a Member’s account that states what qualifies as earning activity. Again, I apologize for any frustration since you were saving these points up.
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Hey Everyone,
Personal space is a touchy subject, and Southwest Airlines has implemented procedures to facilitate a comfortable ride for everyone. As @ktocci mentioned, we will reimburse the cost of an extra seat after travel has been completed. And, as @CareforNOLA mentioned, Customers are welcome to sit in any available seat in the cabin. If you need assistance finding a new seating accommodation, our Flight Attendants will be happy to assist!
Given the nature of this topic, I encourage everyone to familiarize themselves with the Community User Guidelines, which are available here, and require that conversations in the discussion forum be respectful and courteous.
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10-24-2017
05:44 PM
10-24-2017
05:44 PM
@Houstoneditor,
You couldn't be more right. Having a Servant's Heart is one of Southwest Airlines values, and we see it implemented from the top down. We don't take for granted how fortunate we are to have the best Employees and, in turn, the best Customers in the industry.
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