1451
Posts
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1452
Loves Received
180
Solutions
08-27-2017
01:53 PM
Hi @mclippin,
We hear you, and we're working on it. There are improvements coming, and we truly appreciate your patience while focus on creating a better digital experience for our Customers,
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08-27-2017
01:51 PM
08-27-2017
01:51 PM
Hey @publife,
The Getaway Finder was a much loved tool, but we're working on some things that will be even more fun and engaging for our Customers. Stay tuned!
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08-18-2017
11:12 PM
08-18-2017
11:12 PM
Hi @BrendaSoto,
When you get to the airport, please let someone know that you require assistance. Our Employees will be happy to provide you with a wheelchair and an escort to the gate. Just find someone in a Southwest Airlines uniform and they'll make sure you get to the right place.
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08-18-2017
10:40 PM
Apologies, @PCKLV, we're working on it. I know it's a huge frustration for many people, and we hope to have functionality restored ASAP.
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08-18-2017
10:26 PM
08-18-2017
10:26 PM
Yes, we do read these conversations, and we love being able to engage with Customers through the discussion forum!
The schedule changes a bit every time it's released. We work hard to make sure we're creating schedule that accommodate as many folks as possible with a limited number of aircraft. Still, I'm sorry that some of the routes you liked best have disappeared, and hopefully they'll make a return in future schedule releases. Keep the comments coming, they give us great insight. 🙂
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07-31-2017
09:51 AM
07-31-2017
09:51 AM
Thanks for the suggestion, @ajk. We want your travel to be hassle-free, and your feedback will help us improve. I can't promise immediate changes to the rental car situation, but I'll be glad to pass along your comments to our planning teams.
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07-28-2017
03:02 PM
07-28-2017
03:02 PM
Hi @Haipham2017,
Companion Passes require their own individual reservation, so for the time being, you do have to cancel both reservations. Thanks for letting us know that an improvement you'd like to see is the option to cancel them both together.
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07-28-2017
01:31 PM
Hi @nolongerloveSWA,
We know the calendar functionality has been a little sporadic lately, and we're working to get it fixed. We appreciate your patience while we troubleshoot the issue.
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Hey, all!
You can use this tool to select a departure city and see all the places we fly to, nonstop, from that location. As for the other feature, I don't have any firm information on why it was removed or when it will be available again, but I'll keep my ear low to the ground and report back if I learn something.
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07-27-2017
05:45 PM
07-27-2017
05:45 PM
Hi @weber_kim,
The Southwest Community is a peer-to-peer discussion forum. Please contact us through one of the channels listed here for assistance from a Customer Service Representative.
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07-18-2017
12:05 PM
07-18-2017
12:05 PM
Hi @William,
Thanks for being part of the Community! I've deleted the personal information from your post. You can check out our User Guidelines here to learn more about discussion forum best practices.
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07-18-2017
10:08 AM
Hi @sea1,
I'm sorry to hear that the WiFi wasn't working very well for you on your recent flight. Please reach out to us on Twitter at @Southwestair and a Representative will assist you with a refund.
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07-17-2017
05:12 PM
07-17-2017
05:12 PM
Hi @raydogg888 and @Henryklouie,
You can read Southwest Airlines' policies on checking guns and ammunition here.
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07-17-2017
05:09 PM
Hi @linda,
The Southwest Community is a peer-to-peer discussion forum. It is not one of our complaint resolution platforms, but if you'd like to speak with Representative about your experience, please reach out to us through one of the channels listed here. I'm sorry that you didn't have a good experience. We always want our Customers to enjoy the time they spend with us, and I hope you'll contact us so we can make it right.
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07-17-2017
05:04 PM
07-17-2017
05:04 PM
Hi @Skelley77,
Congratulations on being so close to earning your Companion Pass. I definitely don't want you to feel frustrated about those last few points. @franktravel and @TheMiddleSeat have both been Companion Pass holders, so they may be able to offer some good advice and insight. Also, @chgoflyer is pretty knowledgeable on the Rapid Rewards Program and may be able to share something helpful.
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07-17-2017
04:59 PM
07-17-2017
04:59 PM
Hi @suecimp,
As @franktravel mentioned, reaching out to us on Facebook or Twitter is a great way to get help without having to be on hold. I recommend Twitter for the fastest response. Thanks for posting on the Community!
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07-17-2017
04:33 PM
07-17-2017
04:33 PM
Hi @Sharon38,
You can add your KTN to an existing reservation by following these steps:
Visit southwest.com > Click "Flight" in the upper right corner > Manage Reservation > Add Secure Traveler Information
Good luck!
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07-17-2017
02:59 PM
07-17-2017
02:59 PM
Hi @scbaker,
Our Technology Department is hard at work making improvements that will create an optimal boarding process for all our Customers. We know that multi-Customer mobile boarding passes are a high priority for our Customer, and that makes it a high priority for us too. I don't have any specific dates for when this will be available, but I can assure you that we're working on it.
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07-17-2017
02:02 PM
07-17-2017
02:02 PM
@Sam2427 Hooray!
Thanks for updating the Community!
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07-17-2017
01:48 PM
07-17-2017
01:48 PM
Hi @Soso,
You should check with your government to see what the travel agreement is between Germany and Cuba. We provide the travel, but the rules on where you can travel and why will vary depending on your country of origin!
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Hey Everyone,
Moderator here - the "Boarding" discussion board gets a lot of attention, because it's a topic that folks have a lot of opinions about. We love seeing the conversations take off in here, but please make sure your comments comply with the User Guidelines, which prohibit personal attacks. To review the User Guidelines, please visit the Welcome and Announcements Board. Thanks for helping us keep the Community an enjoyable, respectful place for everyone.
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Hi Everyone,
Thanks for jumping in and keeping the conversation on the Southwest Community lively.
Seat saving is a popular topic here on the forum. Southwest Airlines doesn't have a policy for, or against, the saving of seats. I know there are varying viewpoints on how the saving of seats should be handled. There is no problem with discussing them, as long as the discussion is respectful. Let's keep it friendly, or comments on this thread will be closed.
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Love these thoughts, @hgmckinney! Thanks for sharing! I'm sure that all of our Flight Attendants out there appreciate your friendly conversation and attitude. Happy Traveling!
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07-13-2017
05:21 PM
07-13-2017
05:21 PM
Hi @mes9kw,
@franktravel has a lot of experience with the Chase Visa Rapid Rewards Card, and may be able to offer some insight on how long it takes for promotional points to show up. On average, promotional points from Chase show up within 1-2 months of the end of the promotion.
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07-13-2017
05:18 PM
07-13-2017
05:18 PM
Hi @A16,
Thanks for taking time to join the Community and share your perspective with us. We are humbly and deeply grateful for the men and women who serve this country, and I'm confident our Customer Service Agents and Operations Agents have the best of intentions when they offer early boarding to those in uniform. Your point of view is helpful and important, and we will gladly take it into consideration.
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07-05-2017
01:50 PM
07-05-2017
01:50 PM
hi @jeffdavidson,
Since the cooler is soft-sided, you shouldn't have a problem. You may have to squish it a little to make it fit into the overhead bin, but comparing it against our carryon baggage measurements, it appears to be compliant. Thanks for posting, and happy traveling!
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06-27-2017
02:00 PM
Hi @lcastro1298,
You can check your bag with the dolly attached, but it is larger than our baggage guidelines allow for, there might be an oversize charge. Also, it will probably be conditionally accepted (meaning Southwest does not accept responsibility for damage) because it is an irregular object. You can check with the Ticket Agent to see if they thing it meets the standards for a carryon bag. If it folds up small enough, you could probably put it in the overhead bin.
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06-22-2017
02:06 PM
06-22-2017
02:06 PM
@pjrecord,
It's not so much a matter of opinion, but of policy. The checking of baggage takes place at the ticket counter or the skycap, per our Contract of Carriage. Child items are an exception. Here is an excerpt from page 24 of the CoC:
"Baggage must be checked at Carrier’s airport ticket counter or curbside check-in locations (where available) at least 45 minutes prior to the flight’s scheduled departure time, See Section 8 for additional requirements for international travel."
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@MilesDS,
We actually do have a tool that does this! Check it out here.
You can reach it by going to Southwest.com > Click "Flight" in the upper right corner > Flight Schedules. Once you've reached this screen, just fill in the boxes and select either a "daily" or "weekly" view. You'll be able to see all the days we operate flights on your selected route.
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06-21-2017
07:18 PM
06-21-2017
07:18 PM
Hi @vrtsummers,
If you purchased your tickets via the group travel option, you won't be able to check in online or on the app. Those tickets are handled differently in the system. If you have questions, you can contact our group travel desk at 1-800-433-5368.
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