Southwest Airlines Community

@FlyoverNurse,    If any of these responses has been helpful, would you mind clicking the "Accept as Solution" button? You click it on more than one response if you like - it will just help any future folks who have the same concerns/questions find a thread with answers in it.    ... View more

@makai1,   It's never ok to offer poor Customer Service, especially when a Customer is clearly working through a frustrating situation. I'm sorry we didn't approach your concerns with a little more care. I'm glad you filled out an online missing item report. If we do find you item, we'll reach out and let you know. I know it might feel a bit like a lost cause, but stranger things have happened.     ... View more

Hi @Lrg55,   I'm going to edit your post to remove your personal identifying information. The Southwest Community is a peer-to-peer discussion forum, so while we agree that delayed flights are frustrating and you deserve better, we aren't able to address Customer Service issues here. Please reach out to our Customer Relations Department on Twitter (@Southwestair) or at the phone number posted by @bec102896.   ... View more

@ryoustra and @lizsullivan1, glad we could get this resolved for you. Thanks for following up on the thread.    ... View more

Hi @64518731,   We'll work with you to get the documentation that you need for your business travel. Please reach out to our Customer Relations Department on Twitter (@Southwestair) or call at 1-855-234-4654.    This is a peer-to-peer discussion forum, so we can offer suggestions and tell you what has worked for others in the past, but we don't have the ability to do research or pull information from individual accounts. That said, I know that you, and others, would really like to see a simpler process for obtaining travel receipts, and I have shared that information with our Marketing and Technology Departments.    ... View more

@robr6465,    Sounds like you'll catch the sunrise tomorrow morning! We'll have the coffee ready for you when you board!   ... View more

Hi @ddicorcia,   We're honored to be the airline that gets you back in the flying game after a ten year hiatus! I'd love to send you a little care package before your flight next Sunday. Please send me a private message with your Rapid Rewards number (if you have one) and your mailing address.    The Safety of our Customers and Employees is our number one priority at Southwest Airlines. We want you to enjoy the time you spend with us, and we can't wait to welcome you onboard.    ... View more

@Ebruin02 and @lawyee,   Thank you for posting in the Southwest Community, we're always happy to have folks join the conversation.   At Southwest Airlines, we have an enormous amount of respect and appreciation for all members of the armed forces as well as their families. Currently, (as you've noted) we allow active duty, uniformed members of the U.S. armed forces to board between the “A” and “B” boarding groups. Our Operations Agents should are trained to guide military personnel who are not traveling in uniform to board according to their assigned boarding positions.   Our goal is to preserve the goodwill of all Customers anticipating a smooth boarding and inflight experience, and I hope you can understand that we must protect the integrity of our boarding procedures. Still, we empower our Employees to make exceptions to our policy when appropriate.   ... View more

@Millymania,   So glad you found some good answers here on the Community! Would you mind clicking the "Accept as Solution" button on the comments you found most helpful? This will be a big help to any future Community Members who have a similar question!    ... View more

Hi @swolfe49,   Customer feedback is, and always has been, valued at Southwest Airlines. The appropriate Departments have been made aware that Customers are voicing an expectation of more reliable WiFi, mobile boarding passes for multiple passenger itineraries, and access to Southwest.com from anywhere in the world. If, and when, there are updates on any of these topics, I will be sure to post them on the Southwest Community because I really do enjoy sharing good news with you. It's one of the best parts of being involved in the Southwest Community.   In the meantime, I hope you'll be able to continue using this discussion forum to help each other out, share your stories, and inspire others, knowing that your concerns have not gone unnoticed or unheard.    ... View more

@AlexisL117,   I'm so glad your question was answered! Would you mind helping the Community out by clicking the "Accept as Solution" button below the comment that was most helpful to you? You can select more than one if you need to. By doing this, you'll make it easier for the next person who has this question to find the answer!   ... View more

You must be headed somewhere far away and fun, @TheMiddleSeat! Hope you have a great adventure!   ... View more

@Brown8612,   Any kind of flight delay can be very frustrating, but it is never an excuse for us to offer poor Customer Service. It sounds like we fell short of expectation here, and that's not acceptable. I hope that you'll consider giving us a future opportunity to serve you and have a more typical Southwest Airlines experience. This is a peer-to-peer discussion forum, so we are not equipped to address Customer Service issues, but if you'd like to speak with a Customer Relations Representative, please reach out on Twitter (@Southwestair). We'd really value the opportunity to try and make things right.    ... View more

Hi @KeithPitman,   We won't be able to repost the job description here on this forum, but feel free to share with each other if anyone took screenshots!   ... View more

@bakerczirr   See @chgoflyer's response and my response earlier in this thread. Handles and wheels do not count.    ... View more

@ryoustra, @pjpjpj, @clintm, @jwelch,   Some of the other posters on this thread have mentioned it already, but this space is designed to be a peer-to-peer discussion forum where people can share advice, stories, and travel inspiration. We aren't equipped to resolve Customer Service issues on this platform. Having said that, if there's an opportunity to fix something that's preventing a positive user experience, we want to address it.    If you'll send me your Rapid Rewards Number and email address in a private message, we'll take a look to see if we can identify a common issue that might be preventing our emails from reaching you.    ... View more

Hi @clintm,   Thanks for posting in the Southwest Community. This is a peer-to-peer discussion forum, so we aren't able to tackle Customer Service issues on this platform. I'm sorry you haven't been receiving our emails, and I can certainly understand why that's a frustrating situation. We want to take the time to address the situation, so please reach out to our Customer Relations Department at 1-855-234-4654 where one of our Representatives can assist you with troubleshooting.    ... View more

@jogarcia82,    @chgoflyer has provided some great information in the comment above. I will echo that it's a great idea to make sure you have documentation of your 23 month old's age with you during the trip. A copy of your child's shot records or birth certificate will work great, and will help ensure a smooth lap child travel experience.    ... View more

@64518731,    Hopefully @DancingDavidE has offered a solution that will work for you, but if not, you can contact our Customer Relations Department at 1-855-234-4654 for assistance with obtaining a past travel receipt.    ... View more

Hi @doloreswhite,   Moderator here, but I do have some experience traveling with a backpack. I have an actual "backpacking" backpack that I use for most of my short trips, and have gone through Europe with twice.    I've never had issues with checking it. There are some backpack covers you can purchase at places like REI, and that's not a bad way to go if you're worried about straps getting caught in the conveyor belts. Alternatively, you can drop your backpack in a large trash bag and that will keep the straps contained as well.    Happy Traveling!   ... View more

Hi @cantonjc,   Moderator here - thanks for posting in the Southwest Community. As @chgoflyer said, this is a peer-to-peer discussion forum, so we are not able to handle Customer Service issues here, but I do want to offer some info that might be helpful.    As I’m sure you can understand, each of our preboarding Passengers typically desires to be first onboard, putting our Employees in the unenviable position of trying to accommodate multiple Customers to the best of our ability. Frankly, we don’t have a “set” order in which we permit Customers with disabilities to preboard the aircraft. It is at our Operations Agent’s discretion to preboard the aircraft in the order that will be the safest, fastest, and most efficient. However, we must ensure that Customers who require a specific seat, and make us aware of that need prior to preboarding, are permitted to preboard before all other preboarding Customers. I do want to clarify that point that we are required to give priority access (upon request) to the bulkhead for Customers who are traveling with assistance animals or have a fused/immobilized leg. Spending a couple extra minutes to explain your situation to a Customer Service Agent before your next flight to talk about your situation and options will likely yield the results you are looking for. All that said, I hope that we'll have a future opportunity to serve you - we'd truly love to see you onboard again soon.    ... View more

@kenzie819.   Thanks for posting. I'm glad @chgoflyer was able to help you out. I'll echo @DancingDavidE - please click the "Accept as Solution" button on whichever of @chgoflyer's posts were most helpful to you. This will help other Members find helpful information/solutions on the discussion forum.    Happy Traveling!   ... View more

@Rori3691,   It is very normal to have not heard back from our Hiring Team just yet. Because we typically receive such a tremendous amount of interest in the Flight Attendant position, it can take several months - in some cases more than a year - to hear back from a recruiter.    ... View more

Thanks for jumping in with answers, @Rick3515!   ... View more

@Mnorris809,   Unfortunately, it does sound like this will be a job for Customer Relations. If a voucher is not working properly, they are the Department with the tools to fix or reissue it. You can reach them the way @chgoflyer mentioned above.    I'm sorry for the trouble!   ... View more