Southwest Airlines Community

@dorottya1996,   Hello, this is the Community Moderator. I'm going to edit your post to remove personal identifying information. This Community loves answering questions, and we're always here to help, but in order to protect your privacy, we encourage Members not to share personal information like names, email addresses, confirmation numbers, etc. You can read our User Guidelines here.    ... View more

Thanks for answering, @Rhonda3399!   ... View more

Hi @Kymera99,   You'll get some great advice from our Community Members on this question. Regarding the package of soda - you can certainly bring that, but it will have to go in your checked luggage!     ... View more

Hi @whiteknuckles,   I'm sorry this response is a little delayed, but I wanted to try and find you an answer from someone who really understands the situation. I was able to speak with one of our Flight Dispatchers, and here's what he told me (I know it won't help for the flight you took March 2, but it might be helpful information for future flights):    "It's more about the airplane than airport. Provided the direct crosswind on the wings is less than 35 knots, the flight will be alright. Crosswinds basically mean anything different than a wind straight at the nose. Winds perpendicular to the airplane body are the most limiting."   Hope that helps, and I hope your flight was smooth sailing!   ... View more

Hi @Anoinette333,   This is not a current posting. The Flight Attendant posting referenced here was about a month ago.    ... View more

@TheMiddleSeat and @bec102896 y'all are sharing great information on this thread and I. Am. Here. For. It! Thank you!   ... View more

Moderator here. I can confirm what other posters have said - our California Millions Promotion is real, and is really cool. Hope you enter, and best of luck to you!   ... View more

@RR2,   You can reach out to our Customer Relations Department on Twitter (@Southwestair) or by giving them a phone call at 1-855-234-4654.   ... View more

@kylet,   It may seem like a very strict policy, but we've worked hard to give our Customers the best options for using all their travel funds. Most airlines don't allow any portion of a ticket to be applied toward future travel.    ... View more

I can honestly say we've not heard any talk about Singapore around here. We're still looking forward to the announcements for our first flights to Hawaii! @Azlina6 best of luck pursuing a career with Southwest Airlines!   ... View more

@bec102896,   Thanks for chiming in! Your answer is right on and packed with great information.   ... View more

Hi @karena0315,   We currently are only offering mobile boarding passes for reservations containing one person, but we know our Customers are really hoping to see this feature expanded to multiple passenger reservations. We hear you, and we're also hopeful that it will be coming soon!    ... View more

@kimbonack,   We're all for a good time onboard, but best to buy your alcohol from the Flight Attendants. We do not permit Customers to open their own bottles of alcohol onboard.    ... View more

Moderator here - @Foxyman68, I'm going to edit your post to remove some of the identifying information. This is a peer-to-peer discussion forum, so we aren't able to dive too deeply into troubleshooting issues that would require visibility into systems and accounts. Reach out to our Customer Relations Department on Twitter (@Southwestair) or give them a call at 1-855-234-4654 and a Representative will assist you.    ... View more

Hi @Hilaryanne,   Moderator here - I can offer some clarification. For a flight to qualify, you have to register for the promotion, then book the flight. Flights booked prior to being registered for the promotion will not count.    ... View more

Hi @Narroyo1128,   That's definitely not the typical experience - if there's a missing voucher, we want to take the time to look into it. Please reach out to Customer Relations via Twitter (@Southwestair) or give them a call at 1-855-234-4654 so a Representative can help investigate.    ... View more

@swaynesworld,   So sorry to hear about your glasses! Good luck finding them - make sure you fill out a lost item report so we can contact you in the event they are located.     ... View more

That's a tough situation, @jpswongg, but you came to the right place. Our Members will be happy to share their suggestions with you. One thing to be mindful of is that the funds on the ticket can only be used by the person who's name is on the ticket.      ... View more

Thanks for helping out on this one @DancingDavidE! Great answers.    ... View more

Hi @Phlflyr and @awelles,   Please send me a private message with a screenshot of the error messages you are receiving and I'll forward to our Technology Team.    ... View more

Hi @bbremer and @OWLSP,   Published service is rarely set in stone, and it will often change each time we have a schedule release. Our Network Planning Team takes great care to build a schedule that serves the greatest number of Customer with a limited number of aircraft. Take Heart, there's a chance those flights you enjoy will make a re-appearance in a future schedule release.    ... View more

@LJCL61@UpInTheAir65@drunix@Jeannieb88@ecislaghi   Hi, all!   We have a Team in technology that is trying to solve for this issue. They've been trying to replicate the situation, but haven't been able to do it enough times to discover a root cause. The Team has asked if each of you would mind providing the following details about your experiences (Please send to me in a private message):   Flight Origin/Destination Flight Date Flight Number Approximate time of day you experienced difficulty with WiFi MAC address for device you were using (this can be found in the General Information section of Settings)   If you'll send this information over to me, I will relay it to the Technology Team and hopefully they'll able to get to the bottom of the issue. Let me know if you have any questions!   ... View more

Flight schedules can generally be expected to change a little with each new published schedule, so it's possible your favorite flights aren't gone forever - just temporarily.    ... View more

Hi @bec102896,   I'm sorry to hear about this experience. As a couple other posters have mentioned, purchasing EarlyBird does not guarantee any particular seat, it simply guarantees that you will be checked in 36 hours before General Check-In begins. Many people choose this option so they don't have to worry about remembering to log on and check in right at the 24-hour mark.    Still, we understand your disappointment, and we don't like knowing that you felt let down. Hopefully, this information clears our process up a bit and we'll have another opportunity to serve you in the future.   ... View more

Hi @Kathygibson,   I know that's frustrating. Have you tried clearing your cache? Also, you may want to try accessing it on both Chrome and Internet Explorer, sometimes it works better on one than the other. If your browser won't automatically open to the Southwest WiFi page, you can try typing in www.southwestwifi.com.   ... View more

Hi @Azn1021,    This is a peer-to-peer discussion forum, so while someone may have some similar experience that could help you out, it sounds like we need to take a look at your tickets so we can resolve the issue. Please reach out to our Customer Relations Department through any of the ways listed here. One of our Representatives will be happy to assist you and get the departure tax issue sorted out.    ... View more

Hi @jn4604,   Log into your Rapid Rewards Account and make sure that you've opted in for Drink Coupon Books. You'll receive them whenever you complete 10 revenue flights. If you have a Rapid Rewards Chase Visa Card, you may also receive them occasionally in the mail as a "thank you!" for being our Customer.    ... View more