Southwest Airlines Community

Hmm this is not working for me. We just checked into a flight and my RR number is definitely associated and I am on the app. It is a domestic only flight. I can see the flight in the app with my group and position, but I cannot access my mobile boarding pass. It says to "visit a kiosk or ticket counter for your boarding passes, or print them by visiting Southwest.com on a desktop." Am I doing something wrong?     ... View more

cant pet strollers  be stored on board ... View more

Hi Mary. There's been lots of speculation about Hawaii. We know it is going to happen. We just don't know exactly when. That is due to the fact that the government needs to certify both the planes and the airline for long over water flights, and the government moves at it's own speed..   Anyway, here's the most recent speculation from Hawaii:     https://beatofhawaii.com/southwest-hawaii-airline-update/ ... View more

@D10ndr4 wrote: Hi Lindsey,   i appreciate you reaching out, but if you saw in my post, we did call the customer relations department, who told us to call the baggage claim department at the airport we flew into, who then told us to call customer relations... aka NO ONE was actually willing to admit that an issue had occurred and no one was willing to take responsibility for the disgusting and repulsive damage that was done.    I am well aware that this is a peer to peer forum... we want people, everyone in fact, to know what our experience was and that southwest gave us the complete run around and has not rectified the situation in the least.    It it is absolutely disturbing, disgusting and a major health risk what happened to us, and the public deserves to know.  I'm disappointed to hear that customer service was unresposive to you.   I'd suggest putting yor complaint in writing. Doing so will require a more thoughtful (and hopefully responsive) reply from the airline. In general, I've had better luck with written complints than with phone in complaints.. Details on how you could e-mail the airline are on the top left of the contact us webpage    https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   Another option would be to write the CEO, Gary Kelly, a letter. He probably won't see it, but his admin assistant will. At the very least, the complaint will end up at the top of the customer service organization. At that level, your complaint will not simply be blown off.   Hope that helps. ... View more

@LindseyD wrote: I know many folks are missing this function, but have you tried searching with the interactive route map? It's a really good tool - check it out here.   This is helpful, but not quite as useful as what was there before. Often I'll use it to see where the direct flights go from here or there.   Including connections from some of the businer airports makes it a little difficult to use - you can go almost anywhere from MDW or DEN for example, but focusing on the direct flights gives some perspective.   ... View more

Being a Texan myself, I can vouch for this.    ... View more

@Bslotafly,   You got two great responses, and I echo the sentiment that we'd love to talk to you about your experience. Please reach out to our Customer Relations Department so a Representative can address the situation. We know that travel can be a stressful experience, but there is never an excuse for poor Customer Service.   ... View more

Hello.    The problem seems to be that Chase was offering two DIFFERENT promotions at the same time.   One offered 10000 points and a $200 statement credit, while the other offered 40000 points.   You are not the first person to be confused by the situation.    Maybe Chase should only offer one deal at a time in the future...    That being said, since it is a Chase promotion, only Chase can fix the problem.  Hope the company treats you right. Good luck   Edit ad: Since Chase is trying to find a way to get you the 30000 points, it would seem that it would also try to get the $200 back from you, since the 40000 point offer does not provide cash back as part of that deal.  And yes, 30000 points is worth more than $200. ... View more

@rogo0408 wrote: Is there an update to the boarding of a couple with one having a-list?  Can both board together? There's been no official adoption of the previously tested Companion boarding policy as of yet.   To be clear, this applied only when the 2nd passenger was the named Companion of the primary passenger, who was the Companion Pass holder.         ... View more

Southwest-Stories/Service-Animal-Policy-Changes-Effective-September-17/ba-p/78566 Guidelines released by the Southwest Airlines relating to ESA need a slight modification. Obviously, a patient who loves a rabbit would have nothing to do with a dog or cat. Nor they could provide any mental solace as the patient has no interest in them. The right way is, whether a patient requires the company of cat, dog or rabbit should be left to the doctor. Prominent mental health specialists Steady Care Medical Clinic have recommended my grand aunt to keep an ES rabbit and that does not mean should never board a plane with the ESA.  ... View more

Hi @Melissag,   There are a few different offers in the market at the same time, and this has resulted in some confusion. Customers receive one of the following offers: either a $200 statement credit + 10,000 bonus points OR 40,000 points after spending $1,000 within the first three months of opening your card. I hope this helps clear things up!    ... View more

Hi @Klarima14,   The Southwest Community is a Customer-to-Customer discussion forum. This sounds like a situation that would be better addressed by one of our Customer Service Representatives, which you can reach on Twitter (@SouthwestAir) or on the phone at 1-855-234-4654.    ... View more

@MAA802,   We'd love to hear more about that! Would you be interested in writing a blog post that we can share about your great adventures with the CP?   ... View more

We did something similar! Ours was travel themed, not airline specific. I contacted Southwest prior to her party and they sent her a huge poster signed by their staff.  She loved it! You can see photos here: https://milanastravels.com/2016/10/31/a-travel-themed-birthday-party/ ... View more

After a bad car accident a few years ago, I became fearful of flying--no logical correlation, but I think it had to do with loss of control.  I had to fly for work, so I had to work through it.  I did a couple of things--first is I always sat on the aisle.  That way I could virtually ignore that I was on a plane 🙂      I also reminded myself how rarely anything goes wrong on a plane--it's an anomaly so the odds are in your favor.  Note my user name--16C became my go-to seat.  It was over the wing, I couldn't see past it (blocking the visual again) and it became comfortable for me.  If you aren't flying on a recurring basis, having that comfort may not help.  I also brought a good book--one I could really get into and completely lose myself in.  I started reading immediately and stayed focused.      Do one more thing...roll your window down on your car while driving/riding and stick your arm out the window like you used to do when you were a kid.  Notice how the wind lifts your hand/arm.  When you are moving forward the lift makes it where it is literally easier for your hand to stay up than down.  You have to force it down.  As a plane moves through the air rapidly, it's the same concept.  It's literally easier for it to stay up.  This is a very rudimentary reference to Bernoulli's Principle if you want to read a more scholarly account. 🙂  You can look it up and there are some YouTube videos if you want to hear the real deal.     These days I fly all the time for work...and I can even look out the windows.  Drop your shoulders, breathe deep.  You'll get there! ... View more

I always fly SWA if given the chance. I love the airline and am smug 🙂 when I hear people and friends talk about their bad experiences with other airlines. ... View more

@dunlapd2 wrote: Customer Relations just told me I had to have the confirmation and not the flight # associated with the Early Bird in order to get a receipt.  We book through a travel agent and all we have is the credit card charge with the ticket number, posted date, depart date..which actually the purchase date from and to airports as well as the traveler's name associated with the credit card.  I NEED EB receipts.  How do I get them with this information?   Did you tell the customer relations agent that you had the credit card?   You'll need the confirmation number to check in anyway, this should be a reasonable request from the travel agent IMO.     ... View more

@DancingDavidE, those are great options - thanks for sharing, and thanks for being on the lookout for these things as an expert traveler.  ... View more

I have been having the same issue for the last 5 or 6 flights i have taken.  I travel a lot for business and it has been a real pain that i cannot get wifi service to work, as I usually have work i need to get done.  I can't get past the pay screen.  ... View more

@Jemmaymba,   If the message you received was the same as the one above, you've won a real contest. Please see @kelseyboardsen response above for verification. 🙂   ... View more

Thanks everyone!! Everyone had been so kind and welcoming! ❤ ... View more

Fixed it!   ... View more

Sacramento is our home airport.  Eagerly awaiting flight schedule for Hawaii.  How do we get on that inaugural flight? ... View more

@jrcowel wrote: The menu item of which you speak does not exist. App level - 5.7.1, iPhone 7, iOS 11.4.1.   I have uninstalled and installed the app many times.   I cannot get Touch ID to work until I logon to the app manually, log off, and then select “Log in or Enroll” in the upper right hand corner.   Touch ID used to work when first opening app, but no longer - frustrating - and there is no where that I can find to set it one way or another. @jrcowelthat post by @LindseyD was from two years ago, so things have changed slightly since then.   It might be best if you posted in a new thread since the prior responses won't apply to your issue today, and might be more likely to catch any others having the same issue and who hopefully know what settings to change.     ... View more

It takes a village  ... View more

Southwest does not outsource calls. One issue that people deal with is when they Google Southwest from their phones, or whatnot, the first listing or so is not Southwest Airlines. It is a third party that will simply access your reservation through Southwest.com and then charge you all these fees, etc. Like mentioned before, if you can't reach them via Twitter or make the change online yourself, you will need to wait on hold.  Just remember, when weather hits, for every flight that has to be canceled, that's approxitmately 140 people per flight that need to be reaccommodated. ... View more