I stand here as an ALP CP holder always holding out on a promotion myself! I also understand that companies make decisions all the time about how and where to incentivize customers to do more business with them. I am sure SW is no different, and I imagine that it is not so much about get a certain type of customer to fly more so much as driving business in a market or geography. This is just my opinion. Hopefully I can be a lucky one! 🙂
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@Diane2019 wrote: Wait...these are points I earned, but I still have to spend MORE money to use them? @Diane2019 you can book tickets for anyone using your points. You can tell her she has 40,000 points to use as she sees fit and that you'll book the ticket(s) when she's ready.
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08-16-2019
07:22 PM
08-16-2019
07:22 PM
Calling the 800 # does not always help. My first name has a hyphen on my birth certificate, but goverment computers put in a space instead. Originally my SW profile had the hyphen but I called to have itremoved so it wouldn't showup on boarding passes (just so flight tickets matched the drivers license or passport ID). SW profile was adjusted to match but it still shows up wrong now. Strangely in emails, some boarding info, has matching spelling but when printed out or on the app it's missing the second part of my first name. I'm always nervous going through security becaue a few times they have been unpleasant about it. On the SW app only the first half of my name shows up as if the end part of my first name (with or without a hyphen) is a middle name. Every flight I have to scramble to print and check whether it's closer to use an email versus the app (none of which are actually matching). The only thing that seems consistent is my growing frustration.
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@Pyka wrote: So as long as I have small food items in my checked luggage, it would be ok ? Mainly “yes” but maybe some more detail if you have questions - internationally you can’t always take fruit or meat, and you always want to avoid anything leaking, etc.
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07-05-2019
10:12 AM
Thank you so much for the information. You are correct, the verbage on page 23 matches to the answer I was looking at from here. I didn't realize that we have access to the contract of carriage. So that is indeed very helpful. Thanks again, and I hope others can benefit from this as much as I am. Eric
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06-18-2019
08:51 PM
@SUZ12RN wrote: Can I sign up for Job Alerts even for Jobs positions that are not presently available? @SUZ12RN yes, that is my understanding of the purpose of the alerts.
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@jenniferg70 I replied to your question in your other post at https://www.southwestaircommunity.com/t5/General-Travel-Policies/Flight-funds/m-p/92376/highlight/true#M7803 --TheMiddleSeat
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@Schregardus wrote: Wha what is the exact (and I mean exact) usable storage space under an aisle seat on Southwest jet Perhaps you should focus on the maximum allowed size of items that would fit under a seat instead: Personal item size limit: 18.5 x 8.5 x 13.5 inch
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@mschariti I recommend that you get in touch with the Southwest Customer Relations team using the "Contact Us" link at the bottom of the forum pages -- I would use the email option. Comments from the Southwest team in this thread indicate that there is a Southwest employee able to liaison with Chase.
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@SWDigits wrote: @Eborden12 wrote: So......I recently tried to use funds from a cancelled, non-refundable ticket. The original purchase date was September 7, 2018. I tried to book and use the $121 for a flight on September 12, 2019. I tried this on May 12, 2019! The agent told my I couldn’t use those funds to book my flight......is that fair? I’m pretty upset by these policies. Yes I know that there are “no cancellation fees” on SW, but I’m poised to lose $121. That to me is my cancellation fee! Two thoughts from a fellow Southwest customer: As @franktravel mentioned you need to complete your travel within one year of the original ticketing date. Are you able to travel a week earlier? "...is that fair?" <---- in my personal *opinion* yes, I think the Southwest policy for Wanna Get Away fares is fair. Why? Because they let you change on a non-refundable ticket without assessing a change fee. And it's part of the reason I do business with Southwest. Adding to what SWDigits said, pretty much every airline handles this inthe same way: you MUST complete travel by one year from the date of purchase. The difference is that SW let's you use the full value of your travel funds while other airlines charge a fee (somewhere around $200) for the privilege of using your travel funds.
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05-06-2019
01:06 AM
05-06-2019
01:06 AM
Has anyone experienced an unusual delay in RR posting to your account? After my first two hotel stays booked through SW, points where posted in three days. My third stay will put me over 110k and earn me my Companion Pass and it has been a week since I checked out of the hotel. I know the website says it can take up to 8 weeks. It just seems odd that it is taking these particular points so long to post.
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04-30-2019
01:57 PM
Well we were told my wife could not add her middle name to her account because she had checked in already and she did not get precheck. We both have global entry. We have this trip May 1st and one in July coming up. We are frequent flyers and I really hope Southwest fixes this.
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@jmcmd wrote: So what you are saying is that there is no carry on limit as long as it fits??? It could take up a whole bin above a row of 3 seats and that is ok? Why have rules at all? The limit is the size posted. The reply was specific to musical instruments, which have federally mandated additional allowances.
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@Ep92903 wrote: Forget the points, they zeroed mine about 70,000. Originally they never expire. They now zero them after 24 months. They will say they notify before zeroing, however that’s not the case. The last two years I have not traveled. The 4 to 5 years before I held 3 companion passes ( only used once) the paperwork from that time period states that the points never expire. I suggest contacting your state attorney general if you have been zeroed. I am looking to see if any class action suits have been filed. At best it’s false advertising. Must likely they changed policy and are hoping people don’t file. I do have 6 techs working for me that will stop company paid air travel with southwest by Friday. i will let them know to use their points ASAP. its ashame SW has decided this course I know it’s a new generation with different values. My generation just calls it theft. good luck to all Actually, Southwest has had the same policy for as long as they've had a points-based program (since 2011). It's confusing, because they do advertise that "Points don't expire*," but always with the disclosure "*Points don't expire as long as you have flight-earning or partner-earning activity at least once every 24 months." I agree that it's misleading, but the terms and conditions are ultimately very clear. And because of that any attempted lawsuit or other action would be futile. Now more than ever it's very important to fully read and understand the terms and conditions of every financial agreement you enter into. I'm not sure it's a "new generation," but it is true that moreso than ever, companies are driven primarily by the bottom line. It's unfortunate you didn't receive notification, as there are many ways to keep your points from expiring that do not require paid travel. Non-notification is a common complaint. Southwest says they send an email, but it's possible that people who haven't accessed their account in two years also might not have kept current their associated email account. In general, Southwest doesn't reinstate forfeited points unless you have had point-earning activity in the past 6 months that wasn't credited to your account (and can show proof). That said, it's been reported elsewhere that some customers have had luck getting their points back by emailing (or writing) Gary Kelly, the CEO directly. If you take that approach you'll need to google his contact info. Southwest doesn't publicly share that. Good luck.
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04-17-2019
05:29 PM
can you provide an update on whether you were able to stuff your air mattress without issue from tsa?
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@chadw92 You should sign up to be notified when the position posts: https://careers.southwestair.com/jointalentcommunity?applyType=JTC Good luck!
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04-11-2019
04:20 PM
@Brookiecookie I'm not sure if this is an option for the notifications, but on the main careers web site under "Job Categories" there is a category listed for "Flight Attendants & Inflight Operations". Here are the two pages I see on the careers site: https://careers.southwestair.com/ <-- scroll down toward the bottom third of the page https://careers.southwestair.com/c/flight-attendants-inflight-operations-jobs
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04-08-2019
03:58 PM
04-08-2019
03:58 PM
The same thing happened to me. I signed up for the 40,000 point promotion and I only ever received 10,000. I called Chase and they said there was nothing they could do. I can’t believe a company would treat their customers like this. I will never do business with Chase again! Southwest should look into this.
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04-08-2019
03:53 AM
Each bottle of e-juice can be 100ml.......not a total of 100ml, per the rules below Liquids, aerosol, gels, creams and pastes Each passenger is permitted to bring one quart-sized bag of liquids aerosol, gels, creams and pastes in your carryon bag and through the TSA security checkpoint. These are limited to 3.4 ounces (100 milliliters) or less per item. During screening, you'll be required to place these items in the small bag separate from your carryon baggage unless you have been selected for TSA PreCheck expedited screening, in which case you may be exempt from removing your liquids during the screening process. Any liquid, aerosol, gel, cream or paste that alarms during screening will require additional screening. Certain items are exempt from the TSA carryon liquid rules including medications and infant and child nourishments. Southwest Airlines currently prohibits self-defense sprays on any flight regardless if it is checked or carried on. Please see the TSA's web site for a list of prohibited carryon items. Return to top of page
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04-05-2019
12:07 AM
04-05-2019
12:07 AM
All these years! I was thinking I was skipped over or didn't travel enough to qualify, but each time I referred someone to sign up, they would get drink tickets! SO FRUSTRATING! Maybe I'll get extras now. Lol! Not hating SW, Im sure it was my fault! thank you for this post!!!!
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04-04-2019
11:15 AM
04-04-2019
11:15 AM
@Hugsrneat wrote: I have Sciatic problems in my back...and even though I can walk short distances...the last time I flew, the distance to the gate...became painful. I don’t know if I need a wheel chair but I could really use some type of ride to the gate. Hello. Me too, but my sciatica isn't as bad as yours, apparently. You can call customer relations and have them add "needs wheelchair": to your reservation. 855-234-4654.
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02-27-2019
02:52 AM
1 Love
I received a pack of 4 drink coupons each for a 5 year anniversary for having the Chase Premier and Business Premier credit cards. 2/20/19 SWA Drink Coupons
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The materials Chase sends with the card never mention the specific sign-up offer, just the terms and conditions of the account. Just call the number on the back of the card and the Chase rep can verify the promotion for you.
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02-11-2019
07:19 PM
@Mrkmbb Good point! I am pretty sure the extra space for let is a good ideas. Think of Amtrack that provided the passenger lots of leg room! I have been a passenger of Amtrack for years providing me a leg room a lots of love!!!!. Unfortunately for the aircraft like SWA and others, not enough of room for it. cramped and not enough of room for your leg is not good for blood circulating results in blood clots.
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02-10-2019
09:31 PM
1 Love
Good advice to keep checking on fares to see if wanna get away open up.
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@Jrolly wrote: Im new but my bill was paid about 3 weeks ago and though they show up on my chase account, they have not been transferred yet Points are sent by Chase to Southwest when your account closes (and the statement is issued) each month. They should show up on the Southwest side within a few days. This is completely independent of any payment -- the points are earned based on your purchases. It sounds like there may be a problem here. I'd recommend contacting Chase to verify that they have the correct Rapid Rewards number attached to your account. If you verify that everything is correct, then reach out to Southwest Customer Relations and have them look into it (I recommend via Twitter for the quickest response). Good luck, I hope this helps!
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@cindymayberry,
Here's a link to information about checking power wheelchairs and scooters on Southwest Airlines. Also, we recommend you print this form and bring it with you when you travel. Your checked baggage is important to us, and we are committed to taking good care of it.
@DfDrPepper_23 - we have never provided service to Great Britain. You can view our route map here. Please stay on topic when you are posting on the discussion boards.
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01-17-2019
04:40 PM
01-17-2019
04:40 PM
Unbeknownst to me, my Global Entry card had recently expired and therefore I did not receive Precheck on a 2 out of 4 flights last week. I had pretty much forgotten what a major-league difference, and pain in the neck, going through the standard TSA line is like. I am more appreciative of Precheck than ever. I applied for renewal and thankfully one of my credit cards is covering the $100 fee. It took about 4 business days and I was back in TSA Precheck action! I’ve now got a calendar reminder set for 4 years and 10 months from now, so I renew it ahead of time in 2023.
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01-17-2019
11:08 AM
01-17-2019
11:08 AM
Hi @Ashleymarie3393,
Thanks for your interest in working at Southwest Airlines! We do not yet have a timeline for the next available Flight Attendant posting, but we recommend you keep an eye on our Career site and join our Talent Community for updates. We hope to see your application next time this role is available!
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