Sounds like you were affected by the no show policy which is where southwest will cancel the remaining part of a reservation when you don't take the outbound flight and they keep the funds from wanna get away tickets. They advise you to cancel your outbound flight up to 10min before departure to avoid this policy affecting your reservation. You could try reaching out to southwest on Twitter or Facebook in a DM and they might be able to help but I know they are strict on this policy. -Blake
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@KMac77-14 Are you trying to sign up to be notified of when a job your wanting opens up again?
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So glad to hear Mike was able to assist you with using the travel funds so you didn't lose them. If you get a chance I recommend sending this to Southwest on Twitter or Facebook with your confirmation number in a DM so they can pass on the kudos to Mike and his supervisors. Happy travels! -Blake
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I would reach out to Southwest on Twitter or Facebook in a DM and hopefully they can help. Also maybe @TiffanyV can help. -Blake
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Gosh could only imagine how that would go if you needed 2 adults to do family boarding. Something like this maybe: Excuse me can you be apart of my family for the next 10min you will get the benefit of boarding earlier. 😂 -Blake
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Yesterday southwest announced that they were revising their schedule because of the max 8 this in turn changes the schedule which is why you probably saw the results go from several to 1 And the price probably went up because those on the other flights were rebooked on the only flight left Which took the seats at the lower fare. -Blake
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How long has it been since the stay(s) we’re completed? If more than 8 weeks I recommend reaching out to customer relations at 855-234-4654 and hopefully they can investigate and get you the points. Keep in mind some hotels you will only earn a few hundred points so it may have posted and you may not notice it so I’d double check your account activity just in case. -Blake
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02-13-2020
03:32 PM
02-13-2020
03:32 PM
Your not alone with the WiFi frustration. I personally have noticed some better luck with at least getting on the web compared to 2018 where it felt like the WiFi was always down sure the speeds are slow but better some connectivity than none in my opinion. The best bet for now is if you buy the Internet and it doesn’t work reach out to Southwest on Twitter so they can document it and hopefully we will see some changes down the road. -Blake
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So when you say you booked and cancelled a flight did you apply the voucher to that reservation? If so that voucher is being held as a travel fund under the confirmation number that you cancelled. The travel fund will only be valid for the person who’s name is on it so if you booked for sally joe (as an example ) then only Sally Joe can use that fund. If you didn't apply the voucher to that other reservation it is possible that the LUV voucher has expired. Keep in mind you only have a year from the date of issue to book and complete travel for the voucher to work. You can always reach out to southwest on Twitter and they can help look in to finding out if the voucher was redeemed or expired. -Blake
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Do you have a question about the A321? As of now Southwest doesn't have any in it's fleet and I haven't seen any news that Southwest will add Airbus to its fleet at this time. -Blake
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First off I hope your wife is doing better! I am glad to hear the crew onboard and staff at the airport in Houston were able to help in a time of need. If you get a chance I recommend sending this to Southwest on Twitter or Facebook in a DM with your confirmation number so they can pass on the kudos to those involved yesterday. -Blake
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Sorry to hear of the troubles you experienced in trying to use the drink coupon from your mobile boarding pass. I recommend sending a message to Southwest on Twitter or Facebook so they can document this and use this for training Flight Attendants. I could see how people would take a screen shot and try to use it on other flights because not all people are honest so maybe that day the FA has some people trying to take advantage. of course that’s no reason for them to think your trying to do something wrong when your not. Are you showing them the coupon as a screen shot? If so maybe try to show it live on the app using the WiFi (you can access the app for free in flight as long as the WiFi is working) but have the screen shot just in case the WiFi is down. -Blake
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So glad to hear the team at MKE was able to help you all without you having to split up. If you get a chance I recommend sending this to Southwest on Twitter or Facebook in a DM with your confirmation number so they can pass on the kudos to all involved. -Blake
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Did you try to reset your password? If your still having trouble You could try emailing swapeople@wnco.com and they might be able to help. If you just submitted your application it will take time for Southwest to review it so your status will probably says received for at least a couple days if not longer some others can take weeks or months to see a change in job application status. -Blake
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Being that the layover is 6 hours you might have to claim your bag and recheck it. The maximum layover I’ve been able to have a bag checked all the way to my final destination is 4 hours that also goes for checking the bag in for a flight I can’t check the bag more than 4 hours before the flight so if that held true for your reservation you would have to hold on to the bag for 2 hours or you could wait 2 hours to claim it at baggage claim do you could go right back to the ticket counter and re check the bag so your not dragging it around for 2 hours. The best thing to do would be to talk to an agent at the full service ticket counter when you get to the airport and hopefully they can work some magic and get the bag checked all the way to Kona without you having to recheck the bag. -Blake
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02-08-2020
09:10 AM
02-08-2020
09:10 AM
Keep in mind other airlines charge you to transfer points as well and they have the same policy of points transfers being non refundable.
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@PKR3WS Here is my response to your DM hopefully this will help you with trying to get a resolution quickly. Sorry to hear your ornaments were damaged because a bag was slammed in to it. If you arrived less than 4 hours a go I HIGHLY recommend going back to the airport and seeing a customer service agent in the baggage service office bring the damaged ornament(s) with you so they can see if they are able to process a damage report. Being that this was a carry on I'm not sure if this works the same way as a damaged checked bag since the bag is not directly in there possession. If your not near the airport or its been over the 4 hours I would reach out to Southwest on Twitter or Facebook in a DM as well as try calling your local baggage service office ASAP to see what can be done if anything. The airline is only liable for up to 4 hours from the time your flight arrives. -Blake
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I personally haven't had any issues with getting a ticket repriced. The best bet would be to keep using Twitter right now alternatively you could cancel and rebook at the new price but you would run the risk of the price going up while rebooking. It could be an issue with your confirmation number sometimes if you reprice too many times it gets mad. -Blake
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02-03-2020
11:50 AM
02-03-2020
11:50 AM
Sorry to hear about your experience. Flight delays and schedule changes are not fun but they do happen from time to time. With the schedule change you do have the ability to make one change to your reservation at no charge to another flight that works better for you (within 14 days of original flight) so in the future keep that in mind in case there is another schedule change. Did you call 855-234-4654? If not that is the number to call for customer relations. I believe you would then hit option 5 for past travel complaint. You can also send Southwest a message on Twitter or Facebook and they can help through those channels as well. With not receiving a response to your message be sure to check your email spam/junk folder just in case the email landed in there by accident. -Blake
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@traveler01 wrote: Any update on providding A-list with Bag tags? I haven't seen anything lately about adding A List luggage tags. I recommend sending your suggestion to Southwest directly though one of these methods: Submitting a Suggestion and/or Complaint I do agree that it would be a nice perk to add. -Blake
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The sale saved me $60 on flights I had already booked.
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Sorry to hear your daughter left her phone on the plane. If you haven't already I reccomend adding the serial number for the phone to the report as that will help the lost and found department determine that the iPhone they found is hers and not someone else's since a lot of phones are lost daily.
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Connecting through Denver is easy. As long as all your flights are SW you won’t have to take a shuttle for connecting flights. SW departs from the C concourse. Worse case you get a 7-10min walk if they put your connection flight at the opposite end of the concourse. An hour should be plenty of time for a connection unless your first flight is delayed 40min or longer if your first flight has a long delay I would go to the counter and they can advise you of your options at that time. With regards to your first time flying Southwest be sure you check in as close to the 24 hour mark as you can (unless you bought Early Bird check in then check in anytime) as Southwest doesn’t assign seats it’s an open seating policy so you can sit anywhere that there is an open seat once onboard. The earlier you check in the better your boarding position will be and the better chance you get to sit in an aisle or window (or middle seat if your one who likes those 😜) Happy Flying! -Blake
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All SW flights from Orlando depart from the gate 100-129 terminal A airside. You won’t need to take a shuttle to connect to another SW flight. Connections in Orlando are very easy worse case you have a 5-7min walk if you arrive at 129 and have to go to 109. If she needs help finding her connecting flight she can always ask a SW representative and they can direct her to the correct place. -Blake
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01-27-2020
03:46 PM
01-27-2020
03:46 PM
Was the crew able to do anything for them on the flight last week?
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The ticket counter opens 2 hours before the 1st flight although you should be fine if you arrive 1 hour 20min before a domestic flight. I have flown from AUS at 5am several times and I get to the airport about 3:45am check bag go through security and to the gate in 12min on average as southwest has the self service kiosks making things quick for checking in. Tip: AUS now has a Starbucks for your morning cup of joe by gate 14.
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Congratulations! With the airport codes maybe try making flashcards or have someone quiz you. I know there are a lot to remember just don't give up if you get one wrong keep trying.
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While I don't think you can combine 2 reservations to make a one way you can ask when you check your bag if they can check it all the way to your final destination. Be sure you have both confirmation numbers when you go to check in. You will need to visit the full service counter though to have a chance for this to work. Last year I had 2 one ways booked and they were able to hit the magic key to check it all the way so I know it can be done I think it will depend on the agent you get at check in. It will depend on how long you have between flights if its over 4 hours you will most likely have to get your bag and recheck it.
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You can always reach out to Southwest at 800-435-9792 and they can look at your reservation to see if it was changed due to the MAX they should then be able to help with the change instead of waiting on an email from SW as i think all the emails for April flights have went out already and they were only giving 3 days to change to another flight per the email I got about an upcoming flight. -Blake
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01-23-2020
06:08 PM
01-23-2020
06:08 PM
@maricris823 wrote: Piggybacking on this, I just called to ask about my funds expiration (675) in two weeks, thinking I had many more months to use them, this voucher thing wasn't mentioned. Who do I ask this from? The agent was basically "sorry, you're out of lick. bye.". I would reach out to customer relations at 855-234-4654 I believe this only works after the funds are expired and is on a case by case basis. You could also try reaching out to southwest on Twitter or Facebook and they could possibly help as well. -Blake
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