Go glad to hear the crew on your flight went above and beyond to make your family's flight much more enjoyable. If you get a chance I recommend sharing this with Southwest directly though one of the options listed here: Submitting a Customer Service Compliment that way they can pass on the kudos to the employess and there supervisors. -Blake
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Sorry to hear that the flight crew was rude. There was a runway issue this morning which caused delays on top of some nasty weather. Looks like your flight only left the gate 20min late and had a 42min taxi for take off. Luckily your flight was only 36min late arriving in Nashville. If you would like to share your experience with Southwest directly I recommend using one of the contact methods listed here: Submitting a Suggestion and/or Complaint -Blake
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I bet that EBCI holders' complaints about getting "c" boarding spots will be soaring for the next 6 months And complaints from those who earned A List through the 25 flights/35K points who now have more people to potentially be in front of them.
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01-02-2020
08:43 PM
01-02-2020
08:43 PM
It can take up to 2 days for points to post to your account after all travel is completed. Keep in mind if your booked on a Round Trip reservation your points wont post until the return flight is completed or cancelled (if you change your mind on flying) -Blake
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@cacv1272 wrote: I had a flight last 11/21/2019 from Fort Lauderdale, FL to Hobby, TX When I access the app and I have no information about past flights or earnead points. How can I proceed in this case? Thanks and Regards. You can request past flight points for up to 12 months after your flight. To claim points for a past flight, simply log into your account, select My Account and choose the Manage tab within My Rapid Rewards. Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. After verification of your flight information (up to 5 days), points will be deposited into your account. -Blake
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@TheMiddleSeat If your RR number is attached you should be able to change the flight. For example if I book a flight for a friend and me my friend should be able to change it online for both of us. If they want to change to a different flight for them only then they would have to call and be split off.
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Yes anyone that is on the reservation and has the confirmation number can change the reservation. -Blake
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I'm sorry to hear that 2 agents were not providing the great customer service many of us have come to know and love. If you would like to share your feedback with Southwest directly I recommend reaching out through one of the methods listed here: Submitting a Suggestion and/or Complaint -Blake
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@ademontalk Do you still have the paper copy of the report or the email copy? If so look at that report and go to the website and log in with your report number and last name. Once logged in you should see a place to send a message there is where you should type that your bag was damaged when it was delivered and include pictures and receipts for the items damaged they should respond within 30 days but in my experience it's MUCH faster than the 30 days. EDIT: here is the link to the website you should go to: https://live.nettracer.aero/southwest-paxview -Blake
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Did you contact southwest though the website on the lost bag/damaged bag report? If not I would reach out though that portal and they will respond as soon as possible. To expedite the case I would attach all receipts for them to consider. -Blake
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Sorry to hear of your recent experience. Missing a flight and having to stay in the airport all day is not fun and same with a cancelled flight on the way back. As this is primarily a customer to customer forum I recommend reaching out to southwest directly through one of the contact methods listed here: Submitting a Suggestion and/or Complaint -Blake
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You can buy the upgraded boarding at the gate or at the kiosk when checking your bags/ printing boarding passes. This is only available at the airport you can't buy it online. Also keep in mind the upgraded boarding cost is per flight compared to EB check in where it's valid for your one way includes connection(s) -Blake
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Here’s how you could do this: 1. Try and find a flight you won’t take that is close to $220 using the whole voucher (the 2 $110 vouchers) the actual amount of the flight you will want to look for is around $300 because the voucher doesn’t cover taxes. 2. book the flight where you pay for the taxes 3. Cancel the flight and request a refund of the taxes to your CC (will arrive back in 3-5 business days) 4. Go book the actual flight you want using that confirmation number that you just canceled and another voucher. This time the confirmation number will cover the taxes and the voucher ($50 in this case should apply in full). I believe you could then apply another voucher (as a 3rd form of payment) only if that voucher would cover the rest of the reservation cost since the confirmation number is covering the taxes otherwise you could use a credit card for the difference. Hope this helps and makes sense Blake
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Sorry to hear of your experience with Southwest hotels. Just so you know southwest hotels is using booking.com for reservations so you could try to call them directly to see if they can help. If they are unable to help you could try and reach out to southwest customer relations at 855-234-4654 and maybe they can help. -Blake
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Sorry to hear you are disappointed in the oversized bag policy that caused you to pay $75. I’m not sure why the agent would discourage you from taking out a couple items to put in your carry on to avoid the fee. I think in this case I would have just stepped out of line do the adjustments to get the bag below the 50lbs and get back in line and try to check the bag again within the 50lbs to avoid the fee. If you would like to share share your feedback with southwest directly you can do so with one of the options listed here: Submitting a Suggestion and/or Complaint -Blake
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My guess is that LGA-MCO is a seasonal route or it could be a route that’s is being discontinued all together since it’s not showing up on any other Saturday that I checked after January 4th.
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@Rodzieap Sorry to hear your flight was Diverted because of a medical emergency which caused you to miss connect and resulted in you sleeping on a bench overnight. I recommend reaching out to southwest directly using one of these methods: Submitting a Suggestion and/or Complaint. I personally would send Southwest a DM on Twitter for the fastest response once all travel on the reservation is complete. Hopefully your future flights are delay free! -Blake
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I have seen some times where if the layover isn’t over 4 hours it won’t let you price them together. Also I found out that some fares can’t be combined. What I mean by that is the flight from PLS to FLL might be fare class A while the flight from FLL to MCI might be fare class B but you may not be able to combine A and B to book 1 reservation. The best thing to do would be book 2 reservations and then you can call reservations and they should be able to link the 2 reservations together. you will still have 2 confirmation numbers and need to check in 2 times though. assuming this is all being flown in 1 day you should be able to have them link the reservations with just a quick phone call. -Blake
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@Coloradokrebs wrote: good to see that as of 12/3/19 you can now look up and see a list of unused travel funds. Thanks SWA Agreed! So glad this feature finally came to life. Glad to see Southwest is listening to its customers. -Blake
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One idea I have is to use her travel funds to pay for her government taxes (the $5.60 each way for domestic travel tax) you would just keep using the same confirmation number until the funds are gone or if you add a one way with her paying (say she flies on a different flight) to use the funds quicker. -Blake
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I’ve had some flights where the pilot tries to turn the sign off but then we hit turbulence within 5min of the sign going off so back on it goes. My most recent flight earlier this week the sign was on the whole 2 hour flight but it was 90% turbulence so it made sense to me why it was on. I personally don’t think the pilots just leave it on to upset us they just go off of what they are told by other pilots/FAA if there is a report of turbulence then they will probably leave it on that’s why you might hear the pilot say “we are going to have the Flight Attendants stay seated a little longer as we are expecting some bumps as we climb to our cruising altitude” same with final decent. -Blake
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@SWDigits wrote: On the flip side, it's fascinating for me to read posts on other blogs and forums where some of the posters state they are walking away from their million miler lifetime status due to issues they've experienced with their other selected airlines. Agreed it is fascinating to see people leave airlines and hotels as well with status like that. My guess is they will come back (at least some of them) after they realize what they are potentially missing because they might start fresh with a new airline or hotel chain.
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I personally have not heard of that error or seen it myself. Maybe try to uninstall and reinstall the app or make sure the apps are up to date. If it still doesn’t work on your next flight I would recommend sending the error to Southwest on twitter and maybe they can help with troubleshooting. If it works on your next flight then it may have been a case of the Friday the 13th gremlins or just a hick up with that WiFi hotspot. -Blake
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@jksobonya wrote: When a plane has an open seating policy and no reserved seats, this can happen. Honestly, I don't care where I sit on the plane, so it's not an issue for me. Why are people so concerned about being in the first few rows of an airplane, where seats are often saved? The only reason to be towards the front of the plane is if you have a very short connection to catch. If your connection time is one hour or more, where you sit in the plane really doesn't matter. --Jessica For those who check bags it also shouldn't matter where you sit on the plane because rushing to baggage claim to wait is a bit silly which is why I usually go towards the exit row or farther back.
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Congratulations! Welcome to the LUV airline!
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Unfortunately Southwest did away with senior fares on December 11th. -Blake
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I've had the reroute sticker on my bag several times. Sometimes it was there when my bag was missing and showed up the next day (got put on the wrong flight scenario). Other times I have seen that reroute sticker when my itinerary changed due to IROPS and my bag still makes it to my destination with me. I think they put the sticker on any bag that goes to the wrong airport or any bag where the itinerary changes. I think a lot of it has to do with the gate agent will he/she call to have your bag pulled and re routed and second is there enough time to get the bag pulled and sent to the new gate. -Blake
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12-15-2019
02:58 AM
I would then recommend sending southwest a message on Twitter or though the "contact us" link letting them know about the email. I would also include a screenshot of the email with email address so they can investigate. -Blake
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12-14-2019
09:32 PM
@hobovr I do know Southwest will surprise and delight customers from time to time but usually it's when your communicating with the airline like on Twitter. I was given 5k points once from the surprise and delight program but I got an email from points.com showing the deposit of points. It is possible that that email address is actually Southwest. **Did the WiFi code start with SWA- (4 numbers) if so it culd be a valid WiFi code as i have received some codes in the past which were all SWA- (4 numbers) -Blake
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You could always reach out to Southwest on Twitter or call reservations at 800-435-9792 and I'm sure they can confirm the DOB that was entered. -Blake
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