Southwest Airlines Community

Yeah I’m not sure how it would work because the few times I’ve had companion pass I didn’t run in to a sold out flight (because I look at seat availability when booking to avoid that) maybe it would still be there and say failed no availability.  ... View more

Did you get the last seat on the new flight by chance? If that’s the case you couldn’t add the companion if the flight is sold out.  ... View more

Same! Hope your next flight is a good one.  ... View more

No the community here has no idea when you check in for a flight unless you tell us  ... View more

Cases can take up to 30 days to receive a response.  ... View more

In addition to what was mentioned already did the whole $250 voucher work on a flight for 2 people taxes might exceed the $47 so that one voucher might still have a few dollars left (every cent counts) don’t throw it away/delete the email until you make sure all funds were used.  ... View more

Have you checked your spam/junk folder? Did you confirm with the agent on the phone that they have the right email address they will usually send the voucher to the email associated with the reservation that they are issuing the voucher for if you traveled with others you might have them check their email    the subject should say here’s your Southwest LUV voucher (maybe do a search in your email for that in case it was looked over)  ... View more

Hello fellow AUS traveler   At this time I’m not seeing any non stops from Austin to New York (LGA) maybe it will come later on bit in the meantime maybe send an email to Southwest and let them know you would like a non stop from AUS to LGA and you never know if demand is high is could be added even if seasonly.    AUS is growing big time for Southwest and American Airlines they will compete on some routes I think American might do a non stop to EWR or LGA but They are also competing against United since that is one of their hubs at EWR so not sure how they would do on that route.  ... View more

@TheMiddleSeat wrote: Just landed in Cancun and it's surrounded by jungle.    --TheMiddleSeat Have fun!!  ... View more

Maybe wait a day and use the find my iPhone feature to see where it is located.  ... View more

I would recommend buying Spotify premium even if just for a month (or get the free trial) then saving songs for offline listening before you take off that way you won’t have to rely on the inflight internet that never works.  ... View more

If you aren’t going to use the voucher I’m sure you can donate it to a friend  ... View more

@dfwskier wrote: Personally, I've had 22 flights this year -- no cancellations -- one delayed 2.5 hours - the rest pretty much on time  lucky you this year alone I’ve had 3 cancellations over 2 airlines and 17 delays more than an hour (6 over 2 hours) 6 reaccommodations and 2 over an hour taxi after landing but on the bright side no middle seat occupied next to me this year so far and these stats are still better than last year so I’ll take it.  ... View more

I’ve been on a 3 stop and 4 stop no plane change (under 1 booking) I became friends with the crew because for some reason they thought I was crazy  ... View more

I’ve tried using it 5 times without success and 1 time with success after going behind the gate agents back by calling because not all agents seem to understand that I can book the wanna get away fare as ALP and still get free same day changes even when I show the website they grow even more confused.  ... View more

If you have a case number You could call reservations and they can look it up to see about an update.  You could also email as suggested or Tweet Southwest and they can assist through social media as well      ... View more

The outdoor deck in AUS is nice as well  ... View more

maybe check your spam folder in case they responded and it went to the wrong folder   ... View more

No matter what time a plane arrives there is always an ops agent meeting the flight (that’s who brings the jet bridge to the plane) I understand in the circumstances your not thinking look for a SW agent to report    hopefully they respond to you soon  ... View more

@FlyWithLUV wrote: @bec102896 wrote: You can call reservations starting at midnight the day of departure or go to the airport and ask for a same day confirmed flight change.  keep in mind you would need to make the change at least 10min before you original flight so the no show policy doesn’t kick in.  unfortunately they haven’t made it possible to make the change on the app (at least for A List members) you could try the app at midnight before calling but if it wants a fare difference then calling or visiting the airport will be your best bet but don’t wait till 5:50am to start the process or your funds will be lost  Just adding on to @bec102896's response - if you have a Wanna Get Away Plus, Anytime, or Business Select fares - you can change your flight (and get confirmed on another departure) on the app or Southwest.com for no additional charge. If they're all sold out (or say Unavailable) on the app, you'll have to go to the airport so they can add you to the Standby list, but you'd have to do it before your original flight is scheduled to depart otherwise you'd forfeit any travel funds per the No Show Policy.   Keep in mind that a same-day confirmed change does not guarantee your same boarding position - you'll likely get a later boarding position and if you purchased Early Bird Check-In, it'll have no use since you changed your flight less than 24 hours prior to departure. That’s good to know it will let you change on the app (way better than calling) I guess it’s just an A list problem where we have to call or visit the airport hopefully that changes as time goes on.  ... View more

Sorry to hear of your experience.  when you made it in to the terminal did you report the situation to a SW employee or seek medical treatment so there is documentation of what happened? if not I’m not sure what they can do because unfortunately some (not saying you) will make up a story to take a company down    did you send an email to southwest? If not click on contact us at the bottom of this page they will get back to you as soon as they can probably after an investigation which can take time. With the door being broken that’s probably documented so they would see that you exited a different door if that was the case.  hope your knee is better now  ... View more

@parpitt1 wrote: Unfortunately I do not believe there are any direct commercial flights on any airline between Phoenix and PBI. As far as the quickest path I would suggest flying through Atlanta on what ever airline you choose. As others have suggested Fort Lauderdale is a much bigger airport and does offer non-stops from Phoenix, but as a fairly frequent traveler to South Florida I understand there is a big difference between Fort Lauderdale and and PBI especially if "family" is picking you up at the airport, assuming they can pick you up at the Fort Lauderdale airport is just plain rude, (my 2 cents). Safe Travels       Maybe American since PHX is a hub for them  ... View more

I’m currently on a streak of 9 of 11 flights no Wi-Fi (7 of last 8 no Wi-Fi)  of course the 1 that had working Wi-Fi was the 30min flight    if you paid for Wi-Fi and it didn’t work I would send an email to southwest so they can issue your a refund (hopefully)    I know they are going to upgrade the Wi-Fi but that takes time hopefully next year it should be better.  ... View more

You can call reservations starting at midnight the day of departure or go to the airport and ask for a same day confirmed flight change.  keep in mind you would need to make the change at least 10min before you original flight so the no show policy doesn’t kick in.  unfortunately they haven’t made it possible to make the change on the app (at least for A List members) you could try the app at midnight before calling but if it wants a fare difference then calling or visiting the airport will be your best bet but don’t wait till 5:50am to start the process or your funds will be lost  ... View more

In Orlando weather is a problem everyday and unfortunately no one can control the weather and usually when an airline sees the word weather anywhere on a reservation they tell you too bad even if other issues occurred (happened to me with American and Delta) I am glad southwest was at least able to give you $150 hopefully you will be able to put that to use to have a more enjoyable flight in the next year (I’m sure themiddleseat would enjoy the voucher if you don’t like it 😜) but seriously just be glad they were able to help and hey you made it to your destination that’s always a plus especially now days when more flights are being canceled than ever before    if you sent an email to southwest it can take 30 days for a response so just be patient they will get back to you.  ... View more

One thing to keep in mind let’s say You get the voucher in a week and that flight is sold out you would need to cancel your flight booked as anytime fare and there is no guarantee the tickets go back in to inventory right away or at all. The ticket could also be taken in the time you rebook. Not trying to be the negative one just want to make sure you understand there is risk involved.  this happened to me once and turns out the flight was oversold so I helped them be less oversold and I didn’t get the flight I wanted.  ... View more

If you paid for the Wi-Fi you can reach out to southwest by clicking on the contact us link at the bottom of this page to request a refund.  if you are A list preferred (like me) and the Wi-Fi is a benefit unfortunately nothing is being done for us other than just taking a report. You could always still write a complaint and maybe they will send you a luv voucher but unfortunately that depends on the agent you get     hopefully these internet upgrades work but it will take time before it’s on all aircraft’s.  -Blake  ... View more