Southwest Airlines Community

I can definitely relate as we were in the same situation. We ultimately used the same confirmation code over and over to pay the $5.60 government fees.    While I'm not sure how much it'll help, try reaching out via Twitter or giving Southwest a call, maybe they can assist further with this scenario.  ... View more

@DancingDavidE wrote: I heard of someone recently that went to the wrong Portland - that's a hike! (Maine vs Oregon) Doh!  PWM (Maine) versus PDX (Oregon). ... View more

Sorry that this happened to you.   However, Southwest's policy on the matter is quite clear -- and not hidden -- if you mix payment methods to pay for a ticket, and one of them has an expiration date, then all funds used to pay for that ticket adopt that expiration date.   You may think other airlines are better, but for the most part, they'll take $200 of your money off the top whenever you change or cancel a flight.   Southwest doesn't, but as you learned, you have to pay attention to the rules.  ... View more

I agree with dfwskier here. Southwest charges to transfer points so if you have enough to book the ticket from your account I would do that since you can use your points on anyone you choose.    -Blake    ... View more

It's unlikely that those who consider the MAX to be inherently aerodynamically unstable will be swayed by the approval of potentially suspect governing organizations. Unfortunately, the more the MAX is studied, the more additional issues come to light. And the more that is revealed, the more people mistrust the companies involved. The process is far from over, however, so it remains to be seen if potential fixes to hardware, software, and training will be adequate to assuage passengers' safety concerns. ... View more

It is unfortunate, but this comes with the business travel territory.  ... View more

Many SW employees provide exemplary service. You can insure Danielle gets recognition from the airline is to give her a compliment - directly to the airline. We're not as good at it because, like you, we're just customers. We do like reading stories like your, though.   Be sure to include the name of the employee, the date of the flight and the departure and arrival cities.   https://www.southwestaircommunity.com/t5/Knowledge-Base/Submitting-a-Customer-Service-Compliment/ta-p/87243 ... View more

@nostresshere wrote: Not bashing WN, but....   My wife was short a few segments last year so we turned one trip from 2 segments to 4 and did a 4 flight run in December to get A-List.   AND - I opened two cards last year as well.   Would have been nice if we were one of those that were targeted.  Oh well....   I had lost A-list last year after being very close and earning it several prior years. I was offered a promotional A-list by flying six flights during some period which I did, got the promotional A-list to tide me over, and then eventually earned it permanently applying to this year.    Keep a lookout for a promotional offer sometime around the end of January.     ... View more

IOS 11 was released in 2017. To be on an even older release means that your device was made in 2016 or even earlier. It's now 2020, so your device is approaching 4+ years old at a minimum. Update your tech 🙂    --Jessica  ... View more

Nonstop flights are becoming fewer and fewer thanks to the MAX 8 saga which has been going on almost a year now! Hopefully nonstops will be restored soon.   --Jessica ... View more

Yea, you spent more money and you got there the same time as people that got C10 and higher.   Just sayin. ... View more

Where do we going to check the status of the app because it's not under my dashboard? ... View more

Yes, thank you, I fully understand the policy. I am just questioning why SW wouldn't allow the purchaser to use the travel credit. ... View more

@rayrayaz wrote: Good Evening,  I booked a ticket for a relative under my account and used a combination of travel funds and dollars. I am unable to find a receipt or record on my profile now.  Does anyone know how to get this? I do have the flight confirmation #.   Thank you  Normally, if you book a flight for another person, then that flight shows up in the other person's profile.     If the flight is in the future you can look at it on the initial page at southwest.com. Click on change/cancel and input the confirmation number and passenger name and hit enter. Just don't follow th.ru with a change or cancellation ... View more

Lots of pent up demand for SWA to service SAV.   Thanks! ... View more

It can take up to 2 days for points to post to your account after all travel is completed. Keep in mind if your booked on a Round Trip reservation your points wont post until the return flight is completed or cancelled (if you change your mind on flying)    -Blake  ... View more

@bec102896 wrote: @TheMiddleSeat    If your RR number is attached you should be able to change the flight. For example if I book a flight for a friend and me my friend should be able to change it online for both of us. If they want to change to a different flight for them only then they would have to call and be split off.  Do you even have to be logged in if you have the names and confirmation number?     ... View more

I fly to TUL at least once a year - I find it to be one of the more relaxing airports, since it's pretty small. I've never had a bad customer service situation there. Sorry you did!    --Jessica ... View more

@MC36 wrote: @TheMiddleSeat This was not during the busiest holiday season. This was in August. I understand how standby works but the time we actually got on a flight, the lady put us on 25 minutes before departure.   Continuing my response from the other post -- this would have occurred because unlike the other flights you had trouble with, that flight had an abundance of unsold seats. Thus the airline could give them to you in advance of the 10 minute time period, and thus let you actually  family board.   They may not be able to create seats, obviously I assumed Southwest was magical, but they did in fact allow us to board early. We did not have issues parking when leaving Boston but did have issues with last minute cancellation and poor service as a result.    When i do travel during the holidays, i will take extra measures to confirm parking.  Thanks   ... View more

@woodyzee wrote:   Once I purchase it is my understanding that my CC will be reimbursed the amount.   Correct, you'll automatically see the reimbursement post to your Chase account. ... View more

@TheMiddleSeat wrote: When you cancel the dummy reservation the travel funds you receive can only be used by the passenger(s) named on the dummy reservation. As you are trying to book flights for two people I would suggest handling each person individually, creating two individual dummy flight reservations, one in each person's name. Yes, you will have to go through the booking process twice, but this will allow you to clearly see how much value you have associated with each person. On the final reservation you can then apply the two travel funds, one for each person to the reservation.   Also, are you certain you have LUV Vouchers and not travel funds? Just want to double check as that affects how to handle this situation and how funds can be applied. If you only have LUV Vouchers continue on...    Regarding taxes... LUV Vouchers cannot be used to pay for taxes, that's why the first step indicates you will need to temporarily pay for the taxes on a credit card. When you cancel the dummy reservation the taxes will be refunded to you, back to your credit card. Then you will have a travel fund which can be used to pay taxes so you will not use your credit card on the final reservation.   Here's my suggestion...  Using a $110 and $25 Voucher, book DEN-SLC one way on Feb 14, flight#820 for $145 for passenger A. You can use the Vouchers to pay for the fare portion of the ticket, $121.56 and your credit card for $23.42 in taxes. Cancel that reservation and request a refund of the taxes back to your credit card. You now have a travel fund for $121.56.   Using the second $110 Voucher and the $20 Voucher book the same flight for passenger B and cancel as above. You now have a 2nd travel fund for $121.56.   Now make a single reservation for the round trip you want for both passengers. Total cost should be 69+69+49+49, approximately $236. Your two travel funds will cover that with approximately $3.56 remaining on each fund. You also have some small remaining balance on the Vouchers you used to make the dummy reservations, approximately $13 for the Vouchers used by passenger A and $8 for the vouchers used by passenger B.    Hopefully this clarifies things and I'd appreciate if other Champions double checked my logic here, I'm a bit rusty with Vouchers.    --TheMiddleSeat   Good point on combining the vouchers, that the dummy tickets would result in travel funds for that named person only. I agree the best approach to go per person, and I also wanted to verify that these were LUV vouchers and not travel funds due to the valuations. I haven't often heard of LUV being issued in $20 denominations for instance.    I think by booking one-ways for each individual then the funds could be used without the dummy ticket workaround but there would be some residual values - need to know if the vouchers (or funds) would be likely to be used later this year or if it is critical to use the full value now without paying cash for the taxes.       ... View more

@SWDigits wrote: the easiest way is to use the Flight Schedule calendar (weekly view then search for "non" as you toggle through each of the weeks).  That's an amazing technique  Maybe Southwest picks it up and provides a better way to search for non-stop flights The Route Search Tool may not be wrong, but it isn't very helpful either Thanks to all of you for helping/explaing     ... View more

Hi guys - thanks for all the replies. I didn't have my subscription set correctly so I didn't realize I had any replies until now. Oh well.   Interestingly, to me at least, this is a published fare on Saturdays and Sundays in July. Looks like there is sufficient time between connections. The shortest connection on the published fares is 2h 10min and what I'm trying to book has a 2h 45min connection.   I'm fine with the two one-ways, but was told by a SW rep that they can't link them. Is that incorrect? ... View more