Since this is a customer to customer forum, I'd suggest that you contact SW customer relations directly at 855-234-4654.
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@collshan Sorry to hear your flight was affected by a schedule change. I recommend you reach out to Southwest by the Live chat option on the Southwest app or you can reach out to southwest at 800-435-9792 and one of the representatives would be glad to assist you. As @SWDigits mentioned your original flight was probably affected by the ongoing MAX cancellations. hope your able to get a more desirable itinerary without any trouble Blake
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@vbkelly56 sorry to hear you had had a long hold last night. I believe the reason the hold times were so long had to due with the weather in Texas lots of flight delays and cancellations on top of the MAX 8 cancellations which means lots of phone calls. Hope you got through and we’re able to get things changed Blake
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@garcianc wrote: I don't know if you have done this but, do NOT EVER pay to upgrade to Business Select after you have checked in! I can't stress that enough. I have been flying Southwest almost exclusively (the other airline was Airtran) for more than 10 years. During one of my trips, a few years ago, I booked my flight at the last minute due to a change of plans and I received a boarding position at the end of the C group. I decided to pay at the gate for an upgrade to Business Select. BIG MISTAKE. Ever since then, I get C group every single time (one time I got C62 and took a picture of my boarding pass - the line oly goes up to C60). I am flying tomorrow and, when I checked in this morning I got C25. My theory is that I have been flagged as someone who would pay to upgrade and the C group assigment is arbitrary. How do I know this? I was in a Southwest flight from Birmingham to Washington where I was the only person standing in the C line and that is when the light bulb came on. What I do now is that I book refundable fares when I book Southwest and cancel my reservation for a full refund when I get such a bad position after checking in online. Then I book with somebody else. I did that last month on my cross-country trip to Seattle. I couldn't find another flight for tomorrow, so that doesn't always work (though I will be cancelling my return flight), but I am sure that it is just as inconvenient to Southwest to get a last-minute cancellation. I would think that someone that has flown SW for as long as you have would know that your boarding position is based on when you check in (Business Select, A-list and EBCI get seats before that). If you check yourself in late, you're more likely to get poorer boarding position. The more you delay after 24 hours pre flight time the worse the position. There is no attempt to coerce you into buying a better seatboarding spot.. It's pretty much as chgoflyer said in response to both of your posts.
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04-06-2019
05:35 AM
1 Love
@sarahb3589 , yikes. So sorry that this happened to you. Like @bec102896, I suggest contacting them but I would probably opt for a letter. It would be up to you to consider whether the letter should be instead of a call or in addition to a call. Southwest may not be able to immediately provide compensation but they may be able to provide something at a later time, and having the request in writing (versus only a phone call) will increase the likelihood of them being able to get back to you. I am thinking that it may be later because Boeing finally released a statement about the Max 8, so I tend to think there will be some settlement between them and the airlines in the future. Retooling the flights and crews, etc, usually could be done in advance of that 8 hour window of notification in most cases, so the money aspect is bad and the timing is worse. As you have been a customer for years, I especially hope that you will give them another chance once all the Max 8 challenges get worked out. This situation is not the norm for the company and, like weather delays, the rescheduling, the extra costs, the inconvenience for their customers is not typical. Again, so sorry that this happened to you.
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04-05-2019
05:58 PM
04-05-2019
05:58 PM
@DancingDavidE wrote: @chgoflyer wrote: Ugh. I can't believe Southwest let this happen again. Was it early in the year last year too? I feel like it was also at an "obvious" stage of the year when many people won't have earned it yet. This would be disastrous at the end of the year when many people are close and may make decisions based on seeing that email. I got one of those error emails back in January 2017 people were angry then since people thought “maybe they were helping me out since I was so close to earning the companion pass”
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04-05-2019
05:48 PM
3 Loves
Your Rapid Rewards points post to your Southwest account after your credit card statement closes each month (check with Chase for timing of your statement close). *Best case* scenario (as reported by several other customers in this thread) is that you will see your Companion Pass in your Southwest account about a week or so after you see the points post. As noted by @bec102896 the terms of the offer provide a longer time frame so it could take longer. Complete spend --> Credit card statement closes --> Points post to Southwest Rapid Rewards account --> Companion Pass posts to Southwest Rapid Rewards account. Southwest also has a nice page explaining how to use your new Companion Pass: https://www.southwest.com/html/rapidrewards/promotions/promotions-companion-pass-tips.html
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If you didn't have EBCI, then you still would check in for the first flight and get boarding passes for both - since you are a little bit ahead of the 24-hour time for the second flight your connecting flight will tend to have better boarding position than your originating flight, subject to several other variables that could make it higher or lower position.
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@purcitron wrote: do you know where on the SW website it shows that 5/31/19 is the date on which flights will be released? thanks! Here is the page: https://www.southwest.com/air/flight-schedules/index.html Current wording states: "We are currently accepting air reservations through November 2, 2019. On May 23, 2019 we will open our schedule for sale through January 5, 2020. This date is subject to change! Please check back frequently."
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I have been a long-time loyal Southwest customer. However, I was very disappointed that SW did not ground the 737 Max planes prior to the Federal order. Now, given what we know about the issues with this plane, I would like to know if SW is going to stop using this plane.
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@Jwalsh3rd wrote: Just heard on the radio that SWA is number one of voters once more. Congrats! The Freddie Awards haven't yet been announced. Are you perhaps confusing this with another travel award?
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04-03-2019
11:17 PM
04-03-2019
11:17 PM
@patnshan wrote: I am not A list. I actually got through to an agent today. They saw the error but had no idea why it was there. The flight is not on the Max, so that wasn't it. Anyway, he was able to override it and get my early checkin added. Thanks everyone for the help! I really appreciate it. Pat Off topic a bit, but just fyi -- not only Max flights are being cancelled due to the grounding, some 737-800s will be canceled as well, as planes are moved around to cover the loss of the Max aircraft.
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@TheJules2019 , Blake summarized my thoughts on departure, and I wanted to add a comment about the return. Nashville TSA lines can be very unpredictable. The town draws a lot of tourists and a lot of conventions, so I suggest making sure you arrive at the two hour mark. I use BNA a lot, and I never can predict when the line will be 10 or 100 deep. The TSA group really understand that they have to be diligent and as quick as possible, so they seem to hustle the lines along. I have not missed a flight there yet but I have cut it terribly close from time to time. Have a great trip!
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04-01-2019
04:06 PM
04-01-2019
04:06 PM
@im409gal wrote: I have once again PAID for Early Check In and once again had to check in myself because your system did NOT do it. This is the second time this has happened and so inconvient. I expect to be checked in and look and its not like this morning and had to do myself. I am requesting a FULL refund of $75-100 to this non exsisting service. Not a Happy Camper. Peggy Wise As noted, your printed boarding pass will say "EarlyBird Check-In" if you received the service you paid for. What was your boarding position?
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Perhaps it's dependant upon the phone rep, but I've had round trips split into separate itineraries more than once. It never seemed to be that big of a deal. With regards to A-List status, previously it did only apply to new bookings, made after status was obtained. You needed to call to have the status added to your existing reservations. I've been told that is no longer the case, that the system apparently does some sort of sweep periodically to update status, but I have no experience to verify that. I'd still recommend calling once you obtain A-List if you have outstanding bookings.
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03-30-2019
06:58 PM
03-30-2019
06:58 PM
Thank you! And the only reason I did another post is because I thought the term "refund balance" might be confusing and then I saw that it was called travel funds.
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@Rgtallen2007 You can see all available Southwest jobs Here Hope this helps Blake
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@Jwalsh3rd wrote: On a Houston to Dallas flight I had an aisle seat (A1 boarding pass) on a full flight. I had a not so gentlemen sit next to me and the width of his well-exercised shoulders, hips, legs and arms were such that I was unable to keep my aisle side shoulder inside the armrest, so I was bumped a number of times. I asked if he could uncross his arms and put his legs closer together. I was threatened that if I did not shut up I would be sitting in the aisle. Are you saying the middle seat passenger threatened you? That is not acceptable to the airline or the FAA. If it had been me, I would have left my seat to have a private conversation with the FA at the front of the plane. In all likelihood, the middel seat passenger would have, at the very least, been chastised by the FA, or at the very most, been removed from the plane.
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03-25-2019
10:00 AM
03-25-2019
10:00 AM
@emcadam2 wrote: Thank you @bec102896 ! I have a couple of questions - you mentioned the mobile boarding pass. Since I will be out of Canada, I want to try to limit my cell phone usage (text, calling & data) as much as possible. Do I need internet access to get my mobile boarding pass? Yes, but you can use wifi. Is there a way for me to get a physical one printed when i arrive at the airport? You sure can. Also, in regards to water bottles - am I allowed to bring an empty reusable bottle in my carryon and fill it once I am past security? I'm try to avoid disposable bottles as much as possible 🙂 Yes you can. It's the smart thing to do, instead of overpriced drinks t the airport.
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03-23-2019
04:02 PM
@bec102896 thank you so much for the info. Do you know if there is a number that I can call? I have already filled out the form for the llet and found. Thank you again for your help. Best, Sadie
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03-23-2019
03:18 PM
03-23-2019
03:18 PM
@89538234 Sorry to hear your having trouble viewing your upcoming reservation. Is there a message with this error message? Have you tried a different web browser? You could also try to view the reservation on the mobile app. If your still unable to view your reservation I would recommend you call Southwest at 800-435-9792 and they should be able to pull up your reservation and make sure it’s still there. Hope this helps Blake
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@laguirre777 I'm sorry to hear all your clothes were soaking wet when you arrived in Orlando. When the Southwest rep gave you your copy of the report there should be a link on that report you can go there and log in with your report number and you can send a message to Southwest that way as well which I believe you can attach any receipts for clothes and hopefully they will take care of you. Hope they resolve this for you soon! Blake
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03-21-2019
12:49 PM
03-21-2019
12:49 PM
@bec102896 wrote: Hopefully the MAX aircraft will be fixed and back in the air by then and flight cancellations will be minimal. FYI: From everything I've read, MAX are expected to be grounded until mid-May at the earliest (and possibly much longer).
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03-21-2019
10:46 AM
03-21-2019
10:46 AM
Sorry that you are having travel troubles. Southwest didn't buy Max8s knowing they were going to be grounded. Neither did other airlines across the world that bought the other 314 that were flying when the grounding occurred. To imply that the airline is responsible for a grounding that it could not predict is a bit disingenuous. It's a difficult situation for everyone concerned. If you were on a Max8 flight that was cancelled Southwest automatically scheduled you for the next available flight. SInce the airline cannot snap it's fingers and have a plane miraculously appear, that rescheduling might not be as convenient as you would like, but it;s the best the airline could do. There really is nothing else that the airline can do.
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03-20-2019
09:48 PM
1 Love
Here is the specific contact info to pass along your compliments: "Please reach out to our Customer Relations Department via Twitter (@Southwestair), or call us at 1-855-234-4654 so we can give your feedback the time and consideration it deserves." Source: https://www.southwestaircommunity.com/t5/Knowledge-Base/Submitting-a-Customer-Service-Compliment/ta-p/87243
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Passengers under 18 do not need any ID to get though security. It's always a good idea to have some ID on you though like school ID just in case TSA or an airline employee questions but usually all your child will need to do is tell the TSA agent I'm under 18 they may ask the child for their age and they can proceed through security and to the gate. Hope this helps! Blake
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03-19-2019
09:24 PM
2 Loves
The answers to @bec102896 ?s with provide context for us to help, but when you sign in to your RR accnt, you can book a ticket for anyone. Once you choose the flight options, it will fill in your name as the flyer; you will simply need to change that info to your grandchildren’s info before you finalize the purchase.
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Thanks so much for the replies. They were very helpful. She has a cell phone, so I can walk her through it if needed. I'm sure the SW employees will help her as well. I'm going to go ahead and book the flight, she's super excited!
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