Southwest Airlines Community

@Gators97    The Q&A is to give you the best contact methods to let Southwest know directly about your great experience because this is primarily a customer to customer forum so we can’t pass on the thanks although we can say great job bill this is why i LUV Southwest.    If you have Twitter that’s the easiest way to let Southwest know how much you appreciate Bill since you won’t have to wait on hold to send a message/tweet.    Hope this helps Blake  ... View more

Sorry to hear of the trouble you have had with your trip.   I recommend you contact southwest on Twitter or you can also try the chat feature in the Southwest mobile app I have used it a few times and waited no more than a minute to get an agent. If your at the airport or near it they might be able to help as well.  ... View more

@bec102896 wrote: @goldstar56    Sorry your upset because you had trouble canceling a reservation online and because you didn’t like the hold ADs. I agree that they could do some tweaks on the hold music (I’ve met Gina a southwest Flight Attendant on the phone 23 times myself) and some of the hold tune (not really music to me) well that’s stuck in my head and I could hum it from times I heard it while on hold.    In the future should you decide to give Southwest another chance I would try the chat option on the Southwest app I have used it several times and waited no more than a minute to get to an agent and they were able to help me very quickly.    If you would like to discuss your experience with Southwest directly I recommend you reach out to customer relations at 855-234-4654 (this has the hold tune you may have stuck in your head after the call) or go avoid hold tunes I recommend sending a message to southwest on Twitter or you can click on the contact us link at the bottom of the page to send an email and someone from Southwest will respond as soon as possible.    I hope you were able to get the correct flight cancelled without any other delays reaching an agent! Blake    I agree with Blake. Chat is a far better option than waiting on hold listening to elevator music.   If your need is not immediate, e-mail is another option. It has worked well for me in the past.    To send an e-mail, click on contact us as the bottom of this page. Then pick e-mail from the contact options on the top left of the ensuing page. ... View more

@FairSW7230 wrote: Look, I get it, but having been in the service industry for 20+ years I’m always had my folks go out of their way to avoid the “sorry, tough s&@t” response. Some token would be nice. Here’s a drink coupon for you since you are now relegated to the middle seat where you are guaranteed to be uncomfortable. Just griping.  Understood. I don't know if the gate people have these to hand out. If the flight isn't too hectic a recounting of the day's events to the FA might be where that LUV could come from in the form of a beverage.    They seem to do this unofficially for flights delayed 30 minutes or more. That wouldn't cover your situation being canceled and rescheduled though.    Hopefully your middle seat was relatively comfy!       ... View more

@kookoomawmaw wrote: I left it at the southwest gate 22, so shouldn't southwest have it???? It could have been found by a cleaning crew, an airport restaurant worker, a passenger (ethical or not), or an airline employee. ... View more

@MrsH    just to add to what @SWDigits said be sure to arrive with enough time to stop at the ticket counter and get the pass it could take a few minutes depending on the line at the full service ticket counter. You will also have to go though security so that can take time as well so allow time for that (pre check won’t work on an escort pass in case you have that when you normally travel)   hope this helps  Blake  ... View more

@eseniz91    Unfortunately I do not know when they will have another job opening for flight attendants.    I recommend you sign up for the Talent community this will alert you when jobs your interested in are available for applying. I am also guessing people will be posting here once they allow for flight attendant applications again.    -Blake ... View more

Yes, more advance notice is definitley appreciated, thanks for making the changes now. ... View more

+1 ... View more

@DancingDavidE wrote: To bring it full circle, if you book a flight with vouchers (aka LUV) and then cancel that flight, you'll be issued a travel fund. Even a refundable fare will become a travel fund since they doin't refund back into a new voucher. I'm unsure how the travel fund expiration would be determined in that case.   Travel Funds come from a cancelled or changed flight. If applied to a new flight, all funds for that new flight take on the earliest expiration date of any funds applied.   On Refundable Fares (Business Select, Anytime, Senior, Child, etc.), the balance from Travel Funds or Vouchers applied will become Travel Funds. Any new money from a credit card can be refunded back to the card account by contacting Customer Relations.                 ... View more

@bec102896 wrote: @chgoflyer wrote: @DancingDavidE wrote: @jmattrid wrote: Does it benefit you to book a flight with a layover as opposed to nonstop? In other words, does each leg of a trip count as a flight for A-List? No, connecting flights all count as one trip. In order to count them as two (or more), you'd have to book separate tickets to each city. You can do this online for adding one extra destination as "multi-city" booking.     Are you sure? My understanding is that using advanced search > multi-city will do the opposite of what is desired. For a segment to be tier-qualifying it needs an individual confirmation number, and using multi-city combines separate flights into one confirmation (like a regular connection, but unlike just booking those flights individually). I have booked multi-city (point to point is what i have heard it called) several times and I get 2 flights towards A List it's like 2 one ways on the same confirmation number.    Ok, good to know -- thanks for the info! Looks like this might have changed with the update to the "next generation" reservation system in 2017 (I've read multiple reports of it not working this way, but they're all older).   I'm wondering how the system distinguishes a custom-built connection from a "regular" one? ... View more

Southwest's gift card terms and conditions do say you can use up to 3 cards per passenger on each reservation, so in theory you should be able to use nine (or eight plus a credit card). I don't have any experience with this however, and I do know that difficult redeeming multiple Southwest gift cards is a common complaint we see frequently, so it's possible the wording in the terms and conditions is incorrect. If you have issues doing this online you might want to try calling to complete your booking. Alternately, as mentioned earlier you could split the booking up into multiple reservations. Good luck!   Southwest gift cards – A maximum of three Southwest gift cards can be applied per passenger on each reservation. If your purchase exceeds the amount available on the three Southwest gift cards, you will only be allowed to use two Southwest gift cards and another form of payment will be required for the difference. ... View more

I highly recommend you send your destination suggestion to southwest directly that way they can document it and hopefully make it a destination someday  Submitting a Suggestion and/or Complaint    -Blake ... View more

@Lmkel68 wrote: My flight last month was cancelled and I had to fly out the NEXT morning. If you go to twitter, you will see the same generic response to the cancellations.  I'm not sure what SW has going on but I hope they get it together.  All of these cancellations cannot be weather related.  My personal opinion is it has something to do with issues with their mechanics. Southwest reached an agreement with the mechanics so that is not the problem. Currently the MAX8 is grounded which is affecting flights and yes weather has been a factor as well and will be in the coming days as well since there is some tropical moisture headed up from the gulf which could affect flights. Also with being told your flight was delayed or canceled due to weather the plane could have been affected by weather before arriving to you which is why they they would say your flight was delayed because of weather even if weather is perfect at your departure and arrival airport.  ... View more

@RobinKChandler    Sorry to hear you left your reading glasses on the plane. Your glasses are probably on the way to Alabama where southwest deals with all lost and found items so being that you just lost the glasses on Saturday it will take some time for them to sort though it and match your glasses to your claim.    I highly recommend you put any and all details on the lost and found report that will help SW recognize those glasses are yours and not someone else's since they probably get lots of lost glasses.    The process takes time just be patient and watch your email for any updates.   Hope you get your glasses back soon! Blake  ... View more

@UnhappyWithSWA wrote: I checked in at STL. The lady who checked is very competent and nice. I had to fly through Chicago Midway. She put the purplish 'Transfer' tag on my bag, and put it on its way on the belt. ... First, I had my baggage claim ticket ready and in-hand before I went into the office. I promptly gave it to the available agent. I told her my bag didn't arrive. She starts looking in computer. Then she answers the phone. Then the other agent comes over and takes over her computer session. "Oh, I was looking up his bag... " Total lack of focus, and total chaos, even though there was only one other family in there, looking for their bags. Finally, I get my bag. It was in the back room. The one agent quote the shelf number that it was on. So what I'm almost certain happen is that when I checked my bag in STL for a final destination of DCA, the bag went on the direct flight from STL to DCA. I had to fly to Chicago. So my bag sat there in DCA for 2 hours or so. Why no text me? Why not have the baggage claim office, who was not that busy, bring the bag out.? I feel like you robbed me of 40 minutes of sleep.  It is academic now, but it would be interesting to have the baggage office confirm that this was what happened by them putting the luggage onto the direct flight. I suppose they could do that although I haven't heard of it being typical - people expect their baggage to come on the carousel for their own flight and as far as I know that's the normal procedure.   Maybe there could be some other possibilty that the baggage arrived at DCA with you and for whatever reason came to the baggage office by a different route.   Anyway - to answer your question I haven't heard of a customized text alert in the way you describe, although if the office there had a quiet moment the agent there could call you to say that they have your luggage. Make sure you have your number written on a luggage tag otherwise there would be several extra steps for them to confirm your identity and then lookup the phone number in your booking, which may or may not be your mobile phone number, etc...   Maybe this could be added in the future for enhanced functionality. I know I received a poll once from Southwest about possible future feature additions and several of the questions were about luggage.   ... View more

  On Dec 24, 2018 I booked 2 SW flights #3813 Atl>Bos arriving in Boston on 5/5/19 at 11:25am to later take a Virgin Atlantic Flight from Boston to London. This was a trip I had been planning with my 2 grandchildren for a year...a college graduation celebration.....one grandchild accompanied me from Atlanta and the other we were meeting in Boston (where he lives) to fly to London. Less than 24 hours before our flight from Atlanta was to leave (8:45am),  I received a message from SW that Flight #3813 had been cancelled due to MAINTENANCE/MECHANICAL issues (a Max 8 , I assume). In a panic I called SW, held 10 minutes and spoke to an agent that put me on hold to find a resolution when we were disconnected!!! Another 10 minutes wait had me talking to Lou, who informed me that the next SW flight was Atl>St Louis>(???)>Boston and had me arriving in Boston at 10:55pm (35 minutes AFTER my VA flight to London!!). When I asked what I should do, he had no solution and offered ABSOLUTELY no help!!! In an even bigger panic, I called Delta and booked Flight #1538 with a very sympathetic agent but unfortunately at $713. for 2 last minute flights! I had to charge these flights on a credit card that I was going to charge our 2 weeks expenses in London and Paris! I know you are hoping this is the end of my story, as am I,  but the horror continues as I tell you that unbelievably on the return trip to Atlanta my bag was lost (my granddaughter got hers, we checked in and tagged our bags at the same time) and 14 days later as I am sending this email, I still don't have it!! I don't guess I need to tell you how many calls I've made on this!!! This is my first experience with SW and I had heard that your airline values its customers....but l say that YOUR company has single handedly turned this 67 year old grandmother's dream trip with her grandchildren into her worst nightmare!!   ... View more