Southwest Airlines Community

Thank you. I will do these things. ... View more

Why didn’t you get an outfit and a brush and some makeup for the meeting? I would not sit around and wait on my luggage for a meeting I flew all the way to. You could have gotten what you needed so it wasn’t a waste.  ... View more

Hi, Do you know by chance why when i go to book my hotel using my reward point's it wont let me book it starting tonight it wants me to check in 5 day's from now? ... View more

@nothing22387    You might be able to book both of you as a RT then call the airline and say you need to cancel the one way for your daughter only (within 24 hours and) they should be able to refund the one way since it would be less than 24 hours since booking.    they might issue you a separate confirmation number for her (then) one way flight but at least it’s all booked in one credit card charge and you will both be on the same flight.    Hope this helps! Blake  ... View more

@aperry wrote: Thank you all who have replied and helped me with this! I really do appreciate it! What was the verdict?     ... View more

@mybabybluegirl  my suggestion is to reach out to SWA via Twitter. I always get a response back from Customer Care within minutes.  ... View more

@LindseyD More snow in Colorado!   --TheMiddleSeat ... View more

@Yorksan wrote: My "icing on the cake" airport is Elmira-Corning.  Southwest goes to Rochester and Buffalo which are 1.5 and 2.5 hours of driving. For the service i get from Southwest it is worth the drive, but in the winter would be so nice to drive 7.5 miles down the road!!! Southwest...."can you hear me now....."  😉  That one looks like a challenge  - some of the smaller airports in Southwest's network have 1-2 million passengers a year.  PNS is one that I'm familiar with at 1.6M passengers per year, and that volume lets Southwest fly three planes a day through there making a HOU/BNA wheel with increased service during peak beach season. To support the year-round service on three daily flights it takes 100,000 passengers at PNS, and with 180,000 additional passengers on the seasonal routes.   Rochester for instance is 2.3M passengers per year. Buffalo a little higher.   Here is the data on "enplanements" and I think unfortunately Elmira will be a long-shot - your best bet would be to focus on better ways to get to Buffalo or Rochester.   https://en.wikipedia.org/wiki/List_of_airports_in_New_York   Islip may be one of the lowest passenger volume airports in the Southwest network at around 800,000 passengers a year which Southwest flys about a third to a half of - even if they flew every passenger out of Elmira it wouldn't be at that level.   Who knows though, send in your request on the Contact Us link so that they know!             ... View more

I miss the map search tool by price! It was fun to see where you could go on a weekend within a certain budget. Please bring this back, Southwest! ... View more

Thank you so much Blake!!! I truly appreciate the information. I knew I'd lose the EB, but I'm okay with that.      ... View more

While it sucks to have to deal with delays, they can happen and for a variety of reasons. It’s almost impossible to predict.    That being said, in the future try to book your flights so you allow yourself or your son more time to make a gathering. When you book a flight so close to an event like that, you open yourself up to missing it due to unforeseen delays.    And let’s cool it on the “held hostage” nonsense. Airlines are trying to make sure that they get you to your destination safely above all else. The nature of most delays is on the side of caution. Airlines aren’t out to get you or your family. ... View more

Update:   Here's the official reply I received from Southwest. While it's not exactly definitive at answering the question, it does seem to indicate that the 14-day reaccommodation practice only applies during protected Travel Advisories.   Hope this helps clear up the confusion.   Thank you for contacting us, we appreciate the opportunity to respond to your concerns.   Please allow me to explain that when a flight cancellation occurs, the Customers involved have the option of surrendering their flight coupons for the appropriate refund or awaiting accommodation on the next available Southwest Airlines flight to their destination. In the latter case, our Employees will accommodate displaced Customers with a confirmed seat or a “priority standby” listing if confirmed seats are not available. Any changes made to a reservation outside of our accommodation procedures would be subject to the applicable fare difference at the time of the change.   In contrast, when our Network Operations Control Team anticipates and announces, via a Travel Advisory on Southwest.com, that inclement weather may impact our flight schedule, affected Customers can be reaccommodated at no charge provided that: travel is completed within 14 days of the originally scheduled itinerary and no changes are made to the originally reserved city-pairs. If the Customer chooses to travel beyond the 14-day window, he/she is responsible for any fare difference for the new reservation. If you have any questions regarding our accommodation procedures, please feel free to contact us anytime at 1-800-I-FLY-SWA (1-800-435-9792).   Your support, patronage, and confidence are very important to us, and we hope to have the opportunity to welcome you onboard another Southwest flight soon.   Sincerely, John Repp, Southwest Airlines       ... View more

Thanks very much! ... View more

Thanks Blake!  ... View more

Believe me, I know all about how air travel works.  What is happening right now is a complete breakdown in Southwest.   I seriously do not trust that they will get me to my destination until they resolve whatever this dispute is.  Call it a "phony boycott" if you like.  It is simply advice to anyone who is travelling with Southwest in the coming weeks.   They will cancel on you at the last second so why not do it first?   ... View more

@bec102896 wrote: I agree with @chgoflyer    Board at the A group if your ok with saving a seat and your wife can board during family boarding. You should have no problem getting seats together.    Blake Concur, we do this some of the time, other times we all board at family boarding. You'll take as much of the stuff with you as you can if you go with your A-position, you'll drop any gate-check baby gear at the door of the aircraft and carry on your two items plus baby item(s).   You shouldn't take three pieces of carry-on luggage - two plus a baby-related bag is okay. Hopefully that leaves your wife with just the baby to waltz on.       ... View more

I believe it was SuperStar Shuttle. It was part of the package I got from AAA for the Universal Resort. The van seemed specific for Universal.  ... View more

They show it in small print in the magazine and on the drink menu that’s in the seat pocket but I’ve never heard them make an announcement on the flight. You’d think they’d say something like “Today’s your lucky day! First drink’s on us” but I’ve never heard them do that.      ... View more

@jwow    One reason I think you may be seeing less non stops to where you want to go is because with Chicago being a HUB of Southwest they want to offer non stops to as many different destinations as possible and to do so they would have to cut back on other non stops as there are only so many planes.    The best thing to do is send Southwest a message on Twitter and tell them which routes you would like more non stops on or what time frame you think would be a good for a flight from X-Y so they can pass it on to the right team.    Hope the future schedules work out better for you! Blake  ... View more

If your flight is cancelled and you are at home, usually you’ll get either text/email/call alerts based on your preferences. There is usually a link to go online and rebook yourself, which is the easiest way to find a new flight. You also won’t have to go to the airport. If there aren’t any acceptable flights, try researching other nearby airports to see if you can get a flight out of there. While you might not be able to book it online without fees, you can call the reservations line and they’ll likely waive any change/fare differences to accommodate you.   If you are already at the airport, it’s probably best to go and talk with customer service face to face. They can usually offer the most help looking up alternative options or flights out of nearby airports. If you checked a bag and are in the terminal, you’ll want to work out where you need to go to retrieve it too.    Calling reservations over the phone is an option too, but you can expect longer waits if there are a lot of cancellations. That’s why I prefer the above options to just calling them directly. Plus if you can scope out what is available online, you can have a better idea of what your options are before you talk to someone.  ... View more

Interesting!  I do have points from a hotel stay recently.  Odd that is what is triggering it.     Thanks for the update! ... View more

@DfDrPepper_23 wrote: @LindseyD    Excuse me, I am helping one of the passenger with the last minute deal, and you are not making any sense on giving me a warning. I am a advocates of passenger and employee hopeful who are having problems with SWA.   I am getting some ideas that you are showing your biasing on me due to my disabilty.   If you wish to kick me out of SWA board. Please feel free do it at any time.   I found your previous comment to provide nothing of value or help to the discussion. You basically said "look it up," and "don't bother."   If you really do wish to provide help to others here, I would suggest you please consider posting constructive comments. ... View more

See this thread for an update:         Error Message for recent Account Activity     ... View more

It's covered by @bec102896 mentioning "paid flights" but worth a follow up perhaps - a common example is that a companion pass passenger can't also add their own companion when flying on their pass, only when they book their own revenue flight.     ... View more

Thank you again.  ... View more