Southwest Airlines Community

I'm sorry to hear about your experience.   The best explanation will come directly from SW. This is a customer community forum, so I recommend reaching out to SW via one of the Contact Us methods below.   Thanks,   ... View more

I'd reach out to the Twitter/social media team to see if you can get some more sent your way.   Additionally, I believe that if you want to recognize employees and can get their name, flight number, etc., you can pass that to SW (again, the social media team is an easy way to do this), and they can ensure recognition happens. BUT...that doesn't feel as nice as when you get to hand them the actual Kick Tails!   Good luck.   ... View more

Officially, here is what SW says about lap child IDs: "Bring a government-issued ID, such as a birth certificate or passport, for infants and toddlers flying as lap children."   Do you have a photo of the birth certificate? We have always just used that instead of the actual document.   ... View more

I wish I could give you the why, but at this point, all we have is what is on the website: "service will resume at a later date."   If it would make you feel better, you might decide to choose another airline and save your travel funds for another SW trip.         ... View more

This is a legal issue and not a SW one.    My personal solution: I aim for exit row seats as a A Lister (Preferred). Pre-boarders can't sit in the exit row.   Works for me. Otherwise, I give the benefit of the doubt.   My grandmother used to look perfectly healthy and able, but she had a significant vision issue. The extra time was helpful for her -- as it is for countless others with invisible challenges.   ... View more

Here is what the SW site says: "Please keep in mind that Southwest Employees may ask for age verification at any point within the Customer journey, so Customers should travel with a copy or original of any government-issued ID, such as a birth certificate or passport, for their Lap Child."   They do only use the docs to verify birthdate, but if I were you, I would try and carry a birth certificate. The physical paper of a copy or photo of it will do, and we have always used the hospital ones -- not even the official ones from the government office.   I imagine that they would accept a shot record if it has the birthdate, but given the guidelines above, I would not bank on it.   ... View more

@mejohnso, BNA is my home airport, and it has been going through quite the overhaul over the past few years. I'll say this: the food options used to be pretty lackluster, and the airport secured a new vendor to work with local Nashville eateries to expand the airport dining selections. That remains a work in progress, so there are some new places today, but in the future, it will be pretty awesome! Also that means that most places have been closed either due to the pandemic or due to construction (BN, Auntie Anne's, pizza, etc. -- all closed).   Glad you got to experience the new terminal D as well -- it is beautiful! But if you want to eat, you do have to venture to other parts of the airport, at least for now. You can get coffee and beef there, but that is about it.   Today, your best bets are 400 Degrees, serving Nashville hot chicken, and Barista Parlor, serving coffee and sandwiches and pastries. 8th and Roast is good for coffee, and there are a few brewery options as well if you want a beer.   Beyond that, we wait for what is to be a much more diverse selection in the future. Please come back and visit!   Thanks for the tags, @TheMiddleSeat @ksbrg @bec102896!   ... View more

I think you'll find everything you need to know on the Young Travelers page on Southwest's site.    Access it here.   Happy flying!   ... View more

According to SW's site:   "Two adults traveling with a child six years old or younger may board during Family Boarding, which occurs after the “A” group has boarded and before the “B” group begins boarding. If the child and the adult are both holding an “A” boarding pass, they should board in their assigned boarding position."   The challenge lies in the fact that families often do not fit this mold. Ex: What happens if you have a three year old, an 8 year old, and two parents? Most gate agents are not going to separate the family to board separately; they will allow them to board together during family boarding.   I do get where you are coming from. If you have a family of seven, for example, where most of the kids are beyond the family boarding age, it can be frustrating. Ultimately, it is up to the gate agent who is boarding the plane.   If you would like to share your concerns directly with SW, you can use one of the Contact Us methods below.   ... View more