Southwest Airlines Community

Hmm they told me on the phone shed be fine? Ill call again tomrrow       She doesn't do any of those things. Amd shes fully trained for her task? She does a light bark to alert me to men getting to close but since thats a task that should be fine? ... View more

Hello!   It could potentially be carried on if it is small enough.  Note that you are allowed one carry on item that will fit in the overhead bin and one personal item that will fit under the seat in front of you.  Additional details about size guidelines are available here in the carry on tab of SW Baggage Policies page.  Hopefully you can find the details you need there.   As far as checking it, you can check "bags" for free on SW (subject to weight restrictions), and you folded wagon could count as one of those.  You would check it at the check-in counter just like any other bag.  Hopefully the cover is rather thick and protective; the checked baggage journey can be rough on items like that.   Good luck! ... View more

I'm sorry to hear about your son's medical issues. I'm sure you must have had a lot on your mind at the time, but whenever you make a flight change over the phone, it's of utmost importance that you verify it was made correctly, by checking the email confirmation that is sent immediately after the change is made. Not receiving a confirmation should have been a red flag.   Was the $200 for the new fare deducted from your account? That would be one way of proving your position. (However I suspect it wasn't since the flight change was apparently not made.)   Unfortunately, as you've now discovered, Southwest enforces their no-show policy strictly. Providing the call record was a good faith step on your part, but I suspect that ultimately it may be fruitless.   My recommendation is to continue following up with them and stressing that they should review the recording of the call.   Good luck, and please come back and let us know how it works out in the end.         ... View more

It would be interesting to see if any one is actually booking round trip flights to PVR from DTW  in Jan. or Feb.  can't be done now ! I think SW is loosing out by not adjusting some flight schedules by 1 hr. at least a couple per week so a round trip flight could be booked. SW needs to do there home work and step up there coustomer service. Its like bookig flights only 6 moths out.  People planning a international trip with time shares , or a crusie book airfare most of the time a yr. in advance. ... View more

If you’ve done this and are already in the position I would suggest boarding as soon as you get there ! Just a couple minutes can make a difference and I’ve dodged my way through airports because I knew I was cutting it close ! Remember if you’re a-list you can board in between a and b and if you’re early bird 🦅 even if they’ve passed your number  you can go up and don’t have to wait at c60 or something to board 🙂  ... View more

Sadly they can’t 😞 The RR# is what they need to companion.   ... View more

Agreed! I was devastated my flight back to CHS was cancelled that Tuesday. I was stranded in Maine for the rest of the week and CHS parking services REFUSED to reprieve parking fees during the three days the airport was completely shut down because Southwest Airlines cancelled the flight before the airport did.    I've been out of work for over a week because of this storm and really could not afford the $110 parking bill.  ... View more

[Edited to add:] The following is my opinion. I do not know if official Southwest policy allows their FAs to accept tips, although I've been told that they are supposed to decline them, unless pressed by the passenger. Policy aside, IMHO it's still inappropriate to tip an FA with cash.   Curbside check-in and wheelchair attendants: Yes. (These are not actually Southwest employees, and they depend on tips for their income.)   Flight attendants or anyone else in official Southwest uniform: No. FAs are onboard primarily for your safety, and as trained professionals it's not appropriate to tip them. You can, however, give them small gifts such as DancingDavidE mentioned -- I've found that many seem to really enjoy receiving chocolate. 😉   Lastly, it's always appropriate to let Southwest know when an employee has given you particularly great service. ... View more

Thank you all for the responses!  Southwest should allow point allocation if the flyer is the owner of the points regardless of which account is being used to purchase the tickets.  I have decided to transfer the 2k to my account for $20 and get 2 round trip tickets which will cost me $30. ... View more

@bgubs14 wrote: You are not wrong! I think Southwest sent us something about this in April but basically Anytime(-22%)  and Business Select Fares(-35%) got easier to redeem with points while Wanna Get Aay Fares(+6%)  got more expensive   Here's a more in depth article about it    https://thepointsguy.com/news/southwest-updates-points-value/   That increase back in April was actually just the latest devaluation -- there have been several others since Southwest moved to the Points-based Rapid Rewards system in 2011. That said, there are still occasionally WGA points fares available for lower than the 76-78 points per $1 they announced. But overall, the average is now higher than it was last year, and significantly higher than the 60 points per $1 it was when the program launched in 2011. ... View more

@apcrkelly wrote: What time does curbside checkin open at Ontario Airport in California? Did you have a particular time in mind that would work for you?   It should be available 90 minutes before your flight. Check this tomorrow morning to see when the first flights depart: https://www.flyontario.com/flights/departures   Looks like at least a 6:15 to DEN on weekdays, 6:00 a.m. to SJC.    So I would expect curbside in the 4:30 a.m. time frame, maybe a little later if the flights are later on other days than what I checked.     ... View more

@TheMiddleSeat wrote: Additionally, if instead of canceling their flight, the companion pass holder just didn't show up and the companion boarded the flight, the companion would be removed from the flight.   --TheMiddleSeat This must be the main scenario that Southwest is considering when they say the CP ticket passenger cannot fly without the CP holder, otherwise most situations that I can think of would presumably not scan correctly at the gate where the ticket was changed or cancelled...the CP ticket holder wouldn't have a chance to board except in this instance.           ... View more

Sooner is always better than later in these situations.  SW customer service is extremely helpful in my experience.  Hit them up on Twitter. ... View more

Thank you! ... View more

@SS2   Sorry your bag was cracked having a bag damaged is never fun.     As @elijahbrantley stated looks like you would be out of the 4 hour rule so I'm not to sure that southwest could do anything.   You could always contact customer relations though and see if they could do something but no guarantees you can reach customer relations by calling 855-234-4654 or you can message southwest on Twitter and maybe they could help.    Best to do it sooner rather than later though  Blake ... View more

Note that while you can check in without an ID, you are always asked to show your government-issued ID when checking a bag.  I am not sure the implication of not having that.  I would reach out to the Twitter team at @southwestair.  I bet they could get you a quick answer on how you could get the bag checked without an ID.  They might accept the copy! ... View more

The Priority card offers 4 free Upgraded Boardings annually, not upgrades to Business Select. You'll need to check at the gate on the day of travel, and if available pay the $30/$40/$50 fee using the Priority card. The charge will be refunded as a statement credit. ... View more

@elijahbrantley wrote: You can indeed board early if you need extra time or assistance or have trouble standing.  Read all about how it works at SW's site here.     Here's an overview:   Customers with disabilities are not required to provide advance notice of the need for assistance; however, doing so helps us better prepare for the number of Customers who will need our help.   We give Customers the opportunity to proactively notify Southwest Airlines of any specific disability-related needs during and after booking on Southwest.com. When booking a new reservation, Customers may use the “Special Assistance” link on the Enter Traveler Info page to indicate that he/she requires assistance. When booking online, Customers may notice that there is a link (identified with a question mark) that directs the user to the details of our policies for assisting Passengers with disabilities. After the Customer has selected his/her option(s), the Customer should scroll down and complete the booking process.   If a reservation has already been created, simply click on the “FLIGHT | HOTEL | CAR” link located on the top of our home page. Then, select “Manage Reservations” from the “Flights” column, input the required information, and select “Search.” From that page, click on the "Special Assistance" link under the Passenger name. Once a Customer has added his/her option(s), the Customer should click “Update Information” and the information will be saved to the Customer’s reservation.   Customers may also advise us of any disability-related travel needs at the time of booking by telephone or, if a reservation has already been made, by calling 1-800-I-FLY-SWA (1-800-435-9792) prior to travel. Just a minor correction to the above: Passengers requiring extra time do not preboard on Southwest, they are allowed to board with Family Boarding between the A and B groups.   Pre-boarding is for disabled passengers who require either assistance boarding the aircraft or a specific seat once on board.    While the condition described would not technically qualify one for pre-boarding on Southwest, I suspect a gate agent would understand the need, and issue a pre-boarding pass upon upon request.     From the website:   Preboarding Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. If a Customer with a disability simply needs a little extra time to board, we will permit the Customer to board before Family Boarding, between the “A” and “B” groups. Those Customers who need extra time to board will receive a new boarding pass with an extra time designation. The designation serves as notification to our Operations (boarding) Agent that the Customer should be permitted to board before Family Boarding. We will allow one travel companion to act as an “attendant” and preboard with a Customer with a disability if the Customer requires the person's assistance either to board or while on the aircraft. In most cases, the Customer requires assistance from only one other person, and any additional family members or friends are asked to board with their assigned group.  Customers should request preboarding from our Customer Service Agent at the ticket counter or departure gate. Our Agents are trained to ask factfinding questions to determine if the Customer meets the qualifications described above. Those Customers who qualify for preboarding will receive a new boarding pass with a preboarding designation. The designation serves as notification to our Operations (boarding) Agent that the Customer should be permitted to preboard. It's important to keep in mind that Customers who preboard may not occupy an exit seat. Note: Customers who are preboarding because of a need for a specific seat onboard the aircraft should speak with the Operations (boarding) Agent prior to the start of preboarding to alert the Agent to the seating need. ... View more

SW posted on FB that the schedule is open thru 4.7.19 about two hours ago.  ... View more

@TheMiddleSeat wrote:   Food can be taken on board, but plan on eating or disposing of everything that isn't in a sealed package before getting off the plane in a different country.  Especially any fruits or meats! You can't bring back any apples or bananas or other fruit or vegetables that you got at the resort hotel into the USA when you come back, and having these on you when you come through customs will cause you a delay if they are detected.            ... View more

@Ahodges2018 wrote: My carryon looks pretty large. I measured it and it is 24 inches tall, but 25 inches if I include the wheels. Do i need to include the wheels in the measurement? thank you! Search the forum for the details as I don't have the link memorized, but the wheels can be excluded based on posts that we've seen on the community previously.       ... View more

I go to the email offering me a status match today as well but I am already A List proffered with Southwest so if anything I would do a match with a competitor like delta but I like Southwest to much to go delta unless Southwest is not available    i just chuckled at the email because they should target someone who doesn't already have status.    Congratulations on reaching A List though!  Blake  ... View more

It will be interesting to see if this is true. I perpersona suspect the system will charge the difference when the change is made. But that's just a gut feeling -- not based on anything factual. Despite Southwest's history of IT challenges, it seems that lately -- post conversion to the new booking system -- they've been able to implement whatever was needed to ensure they don't leave any potential profits on the table. 😉    We'll know soon enough! ... View more

@chrisclassic wrote: This is an operating system error   I am using Andriod 9 aka Pi which is the latest operating system.  The barcodes from Southwest and any other service using Mobiqa are not rendering.  While most of the Andriod users do not have Andriod 9, I am looking for an answer.  See below developer comment in google issue tracker.   https://issuetracker.google.com/issues/111116577#comment1 I noticed that the screenshots were of a Delta boarding pass, so the issue affects more than Southwest. ... View more

I feel your pain. Last flight I took there were 22 wheel chair people most of which had family board with them. The preboard will get worse now that the EBCI fee will increase on Aug 29 to $25 a person. Everyone who does not want to pay will just hop into a wheelchair.  ... View more

Just and FYI there is no such thing as a lap item.  ... View more

I fully agree! It isn’t easy, and I wish it were!   BUT - if this is what SW has to do to keep no change fees, I’m happy to do the work to keep track of my emails! Anytime I cancel or change to a cheaper flight, I IMMEDIATELY make a note in my phone with the conf #, amount, and exp date. That way I always have it in one place! I also save every cancellation or change email to keep track of funds in a special folder.    Maybe one day we will have what you’re asking for! Until then... ... View more

Officially, Southwest says they do send an email prior to expiration. For what it's worth, everyone who I've seen complain about losing their points claims they never received any message. My recommendation would be to send multiple messages. It seems like I get multiple expiration warning messages from other carriers with which I have many less miles/points. ... View more

We are also hoping to go in Nov this year during Thanksgiving. We fly out of SMF and fares on Alaska and Hawaiin are $1700+ right now, so keeping fingers crossed that an announcement is made and flights start before then.  ... View more