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08-09-2018
10:45 AM
@Jayandruk It sounds like you already have a Chase RR personal card. If that is the case, I recommend getting the Chase RR business card! There are a couple of reasons: The expenses you mention are indeed business-related, and this would give you a separate card designated for business expenses. If you already hold a personal card, getting the business card is the only way you will receive the sign up bonus (assuming you don't already have the business card). These points are valuable, especially for Companion Pass qualification. Check here to get more info about the business card.
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08-08-2018
10:30 PM
1 Love
Per SW’s site: “In addition to your first two checked bags under 50 pounds flying free, families can check a car seat and a stroller free of charge.” Good luck!
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Also keep in mind that not all sale fares are advertised. Depending on your market, which it might help to include in future questions, Southwest may offer lower fares without advertising it. This is usually done due to competition on particular routes lowering their prices and Southwest tries to remain the lowest price, or at least competitive. Southwest may advertise a sale price of $100 to fly from A-B, but if you check other dates that weren't included in the sale you may find $70 fares. This applies to cities that aren't even listed as having sales too. --TheMiddleSeat
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Yes - you can purchase EBCI for just one leg. You can add the feature online or over the phone. Keep in in mind SW checks in EB customers beginning 36 hour’s prior to the flight. I encourage you to add it before that time, although as long as you add it before 24 hours out, you should beat all the folks who don’t have EBCI.
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08-06-2018
11:13 AM
08-06-2018
11:13 AM
@azwildcat78 wrote: Just a hypothetical, but if I have an "A" boarding pass and somehow arrive at the gate after the A's have boarded, am I allowed to "cut in" ahead of whatever group is boarding? I'm always pretty early arriving at the gate, but if this were to happen, I wouldn't want to risk the ire of my fellow passengers if I were to breach etiquette;) If this is a no-go, with which group would I board and where in line? I agree with @dfwskier and @elijahbrantley although I would also maybe wait for a break if possible to minimize the appearance of cutting in - if there are four or five people left in the currently boarding column I'd jump in behind them. I frequently do this when I'm carrying baby gear and I have an A-20's number - I hang to the back and just go after A-30 so that I don't bump people with all of the bags. Agree that in a situation where you are late boarding, jump in from the side if you'll be short-circuiting the line, unless if you catch the line at the tail end just jump in the back of it and no one will even know you are out of order.
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08-05-2018
11:15 AM
08-05-2018
11:15 AM
Re-evualing a policy is not uncommon for a corporation. To be specific, what needs to be evaluated or clarified is the age policy for family boarding versus the age for unaccompanied minor adults. I'm not trying to make a simple buck or rant on the overall company of Southwest but it is sheer frustration and embarrassment from an EMPLOYEE of Southwest who could have been bit more empathetic knowing this is a common mistake to the existing written policy.
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08-04-2018
11:01 PM
08-04-2018
11:01 PM
@ttbyrd3 First off thanks for jumping in to help another passenger in a time of need I would definitely recommend calling customer relations at 855-234-4654 or reaching out on Twitter as @elijahbrantley suggested so they can look in to this more and I am sure they would love to hear your feedback. Thanks for sharing! Blake
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As @CareforNOLA and @TheMiddleSeat have already pointed out, we have no access to personal information. We’re here to help. I’m a big, cheesy fanboy of SW airlines for countless reasons, and long before this site existed, I was sharing my love for and knowledge of SW to everyone. As a frequent flyer whose flown them all, SW is the best choice for me and my family. Community Champion or not, I will always promote SW. It should also be noted that this is a customer Community site. It is designed for us to help each other! My hope is that I can share the LUV and help others understand how to navigate the great benefits of SW.
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@KeishaLewis wrote: Do i have to travel with a car seat for my 2 year old? He was here on vacation before his 2nd birthday, but stayed loonger than originaly intended. now he is going home and i have bought his ticket, there is no way he is going to sit by himself. will the airline not accept him travelling with his aunt on her lap? need an urgent reply Lap child won't be an option. No, a car seat isn't required. You might choose to do so, and I actually recommend this alternative harness that is approved by the FAA which will be much easier - especially if you wouldn't otherwise be carrying the car seat onboard: https://www.southwestaircommunity.com/t5/Family-Travel/CARES-harnesses/m-p/75683 Above two years old the children will have a ticket, if you have a ticket you are required to sit in a seat during take-off and landing (that's FAA, not just Southwest), and it is recommended to be seat-belted at all times in case of unexpected turbulence. The FA may have varying attitude for him to sit on his aunt's lap during the flight (other than take-off and landing), that's up to you but you'll be reminded about the chance of unexpected turbulence. In that case at least you'll have a seat for him to provide more space.
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Yes. A companion can be added to any ticket, regardless of how booked, as long as a seat is available on that flight. (Only exception is a companion cannot be added to a companion ticket.)
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@gamemasterdls68, I am sorry that this delay happened to you. Having been a frequent traveler for work for decades, I have been frustrated with many different incidents and airlines. I was very relieved when the Department of Transportation passed rules and penalties in 2010 which discouraged airlines from loading passengers on a plane and making them sit for 4-5 hours waiting for take-off because I had that happen to me more than once (but my two incidents were on other airlines). It feels better to endure the delays in the terminal than on the tarmac. As a tax geek, I have to point out that Mr. Kelly’s income level puts him in a tax bracket that means he is more likely to be audited by the IRS than the average person, and the 1998 IRS Restructuring and Reform Act Section 1203 protects taxpayers from acts of retaliation from IRS employees. Air travel can be rough and it seems like you had one of those trips. I hope future travels are smoother for you.
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07-25-2018
10:44 AM
If this comes up often, then you may want to re-nominate so that each of you can fly, and each have a companion (two free tickets) instead of being limited to one companion ticket, if you travel with the same group very often. Otherwise, you can try to add one and see what happens if the functionality is there. This would be unfortunate if it wasn't allowed, and Southwest only found out close to the date of travel then the "companion of the companion" would be out of a ticket, and either not travel or have to buy a last minute fare. If you try it today, way before travel though, then you can see if it allows you to go all of the way through booking or not. The quotation from the terms sounds like it is not allowed though.
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07-24-2018
12:35 PM
@DaijP wrote: If I wanted to cancel my flight and unfortunately I have a non-refundable ticket, is it possible for me to get my money back and not credit. I’m not a traveler and I never traveled before this was gonna be my first time and I would really hate if it goes to credit cause I didn’t plan on traveling anywhere else. After the travel funds expire a year from the original date of purchase you may be able to pay a fee (currently $100) to have the travel credit exchanged for a voucher. If your credit was more than $100, then once you had the voucher anyone could use it in case you have a family member or friend that flies more frequently. Make sure of what the expiration would be for the voucher that someone you know would be able to use it before paying any additional money. Keep an eye on the sales, maybe you'll see a fun opportunity pop up to use all or most of your travel fund credit that you weren't expecting. Depending where you are it could maybe even be used for a day trip to somewhere like Minneapolis where you can take the light rail into town or Mall of America...sight see, and head back to the airport same day. Chicago is obviously a good one in that regard. A few other cities are also setup well to see a few sights and get back to the airport easily.
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07-23-2018
07:34 PM
3 Loves
@Debbiedean wrote: Are you employed by the airline industry? @Passenger1C @bec102896 @elijahbrantley Nope. Every one of them is a Southwest Customer. Why do you ask?
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I do that "hack" all the time with gift cards!
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07-23-2018
10:49 AM
07-23-2018
10:49 AM
I would definitely reach out the Customer Relations (usually by phone is best), and based on your circumstances, they will probably give you a refund of your Early Bird.
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07-22-2018
08:01 AM
07-22-2018
08:01 AM
BTW, the early check in does not always work. I paid for their automatic "early check in" on a flight home from Cancun and they did not do it. I was in a remote area at check in time and my wife and I had to check in on our own later when we had cell reception again. Never count on it and always follow up to be sure it happened. Never even got around to calling to get my $$ back either but that was on me.
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07-21-2018
02:02 PM
07-21-2018
02:02 PM
@elijahbrantley wrote: Hey hey! What @chgoflyer said. I actually had to read the family boarding policy, and it’s rather vague. It says “An adult traveling with a child six years old or younger may board during Family Boarding.” This caught me off guard because (as stated), I see whole families get on together all the time, and it seems to be largely allowed. It’s not uncommon to see one youngster, the parents, and their grandparents board during family boarding. Personal opinion moment: as much as I like SW boarding, this is one area that is not that great. If the policy were enforced as it reads, it could make family boarding difficult, even if sitting together is not important. A while back, there was a brief period of strict enforcement re: not allowing adults in addition to parents to board with the family, following an incident where a gay couple were denied Family Boarding (the couple wanted to board with a grandparent as well). I still frequently see social media posts from someone upset that their grandparents (aunt, uncle, etc.) couldn't board with the family at Family Boarding. Which is how it should be, IMHO. Much like Preboarding, Family Boarding has become somewhat of a free-for-all. If you're the unlucky one who -- despite purchasing EarlyBird Check-In -- has a B or later boarding position, you suffer. Admittedly, since seat-saving is allowed, it's ultimately not that different really whether the OPS agent enforces policy strictly or loosely, but I do think that consistency would help avoid customer anger and stress. Southwest's boarding system certainly has it's challenges.
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07-21-2018
01:38 PM
1 Love
Sounds like you might be trying to put the code in the travel funds section. That would required the confirmation code that sounds like what it’s asking you for. You need to find the voucher entry and not the travel funds entry. See here...all the way on the right. Good luck!
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07-20-2018
07:08 AM
07-20-2018
07:08 AM
Morinng. I'd advise you to take a look at your point history to verify the transactions. You get there by logging into your Southwest account. Looking at the left side of the page click on recent activity. That gives you a list of all points added to and subtracted from your account. If in fact you changed your first flight (both the original and the changed flight would have the same confirmation number), what you should see is 3250 points subtracted (for first flight), 1741 points subtracted (for the change), followed by 4991 points added (for the cancellation. If that's not what you see, you probably should follow elijah's suggestion and contact customer service. The last time I cancelled a fight purchased with points, the cancellation page gave me the option of getting a $ refund or keeping the funds in my travel fund account. You should have received three e-mails from SW: 1) For your original reservation showing points used and $charged as 9/11 security fee 2) For the change (subject would have been UPDATED flight reservtion" 3) For the cancellation (subject would have been CANCELLED flight reservation) the end of the e-mail would specify what happend to you 9/11 security fee.
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I highly recommend the CARES harness, but as @ElijahBrantley said, you'll have to purchase your own. @DancingDavidE also shared his recent experience with one here: https://www.southwestaircommunity.com/t5/Family-Travel/CARES-harnesses/m-p/75683/highlight/true#M984 --TheMiddleSeat
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07-19-2018
11:42 AM
Customer Relations probably won't be able to help you. They will just refer you to your credit card company, if this was a fraud situation.
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In addition to what @bec102896 said, there are some situations where fliers would not be eligible for a boarding pass. From SW's site: "All passengers that are eligible to obtain a printed boarding pass should be able to utilize the mobile boarding pass option. However, passengers traveling on certain types of fares may not be eligible. Infants, unaccompanied minors, individuals traveling on Senior Fares that need to be age verified, nonrevenue passengers, and Military Fares are not eligible to receive a mobile boarding pass."
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07-18-2018
02:10 PM
2 Loves
My advice: If the flight was just purchased yesterday, and the fare shown online now is the same as when purchased, just cancel, request a full refund, and rebook with the correct name. Southwest (by law) allows cancellation with full refund within 24 hours of booking. If it's too late, or if the fare has increased, or if EarlyBird Check-In was added to the itinerary, I second the advice above. Just be prepared to be patient, and HUTA (hang up, try again) if you reach a rep that is unable to help you. Good luck.
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07-18-2018
10:57 AM
Agreed...the only flights (and points from those flights) that count toward your tier qualification are your own (ones you fly). You cannot earn tier qualifying anything from the flights of others. As @DancingDavidE pointed out, Companion Pass is a little different. Since Southwest Chase Credit Card points count toward CP qualification, the points from buying others' flight can count for your CP qualification.
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07-17-2018
09:11 AM
Hi again, Rae. I fully understand why you want to fly other airlines that have fares significantly cheaper than those offered by Southwest. In similiar situations, I do the same. Since you apparently like fliying with Southwest, you might just want to occasionally check SW fares in the future to see if the situation changes. Have a good week.
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07-16-2018
07:40 PM
1 Love
You sure can! LUV Vouchers are not tied to any one person. Find all the details about LUV Vouchers here: Southwest® LUV Vouchers: Southwest Airlines accepts Southwest LUV Vouchers for Passenger travel on Southwest Airlines purchased through Southwest Airlines, excluding the Southwest Airlines Group Desk and Southwest Airlines Vacations. Southwest LUV Vouchers may be redeemed at Southwest.com, through Southwest Airlines Reservations, and at Southwest Airlines Ticket Counter locations. To redeem a Southwest LUV Voucher, purchaser must have a Southwest LUV Voucher number and associated security code. Southwest LUV Vouchers Terms and Conditions: Southwest LUV Vouchers and air fare paid with Southwest LUV Vouchers are subject to the applicable incorporated terms, Contract of Carriage, and rules and regulations of Southwest Airlines. Southwest LUV Vouchers are valid as a form of payment toward future air fare only on Southwest Airlines through Southwest.com, toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket Counter. Southwest LUV Vouchers must be redeemed and all travel completed by the expiration date indicated. If applied in conjunction with any other accepted form(s) of payment, the earliest expiration date of all payments applies. Once the voucher is applied to a reservation, it can only be used by the ticketed Passenger. Validity of Southwest LUV Vouchers will not be extended and any unused value will be forfeited upon expiration. Southwest LUV Vouchers are not redeemable as payment toward Government-imposed segment fees, excise taxes, Passenger Facility Charges, or September 11th Security Fees or as payment toward miscellaneous charges, Southwest Airlines Group tickets, Southwest Airlines Vacations packages, or travel either wholly or in part on other air carriers. Southwest LUV Vouchers and travel issued in exchange for Southwest LUV Vouchers have no cash value and cannot be exchanged for cash or other monetary consideration. Southwest LUV Vouchers will not be replaced if lost, stolen, or destroyed. To redeem a Southwest LUV Voucher, purchaser must have a Southwest LUV Voucher number and associated security code. If a balance remains after redemption, please retain this Southwest LUV Voucher number and security code for future use. Southwest LUV Vouchers are VOID if sold, altered, purchased, brokered, and/or bartered.
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07-16-2018
05:51 PM
1 Love
I tried it but the $100+ fare difference wasn’t worth it! I was flying from MDW to LGA with a connection in STL. Both flights from MDW had the same connection flight so I was wondering if I could take the late one to reduce my layover from 4 to 1 hours . I asked and it Didn’t work ! But it was fun trying
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07-15-2018
04:19 PM
"Are you wondering if you can see what date is the cheapest from A-B? If so there is the low fare calendar where you can view cheapest dates " THAT is the best way to find the lowest fares, IMO. Checking more than once is also a good idea as SW fares do go up AND down. The problem with using the published fare sale information is that the lowest fares sometimes are below the fares shown as the sale fare. For example, I regularly fly from Dallas to Chicago, and from Dallas to Denver, and I can almost always find fares lower then the stated "sale" fares between those airports. The only way that is revealed is via the low fare calendar. Signing up to receive fare sale e-mails is a good thing to do, but you need to dig a bit deeper. edit add: there is one exception to what I've said, and that exception is if SW runs a "distance based" fare sale (ie flights up to 499 miles cost $X, flights from 500 - 749 miles cost $Y , etc). Note that not all flights will be priced as such but SOME will be. These fare sales normally are a good deal. Southwest has historically run sales like this a few times a year. Interestingly the one that was run a few months ago, was not mileage based. So Southwest may have decided to not do this any more. We'll have to wait for the next one to see. Good luck.
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