01-30-2021
07:11 PM
01-30-2021
07:11 PM
@Apstef wrote: How about a slightly different situation: I have a standard companion pass not earned on a promotion (good through year end), my new girlfriend also turns out to be a frequent SW flier and also has a companion pass (good through year end). Could I book a standard flight, have her as my companion and then have her have a companion, ergo a 1 for 3. My inkling is no, using it as a chain is not the intent. But I’m not sure if the software would stop me either from adding a companion to her ticket. I’m not trying to game or take advantage of SW, I am just curious. No, you can't do this, it's not allowed and the system won't let you. You could however book the both of you on paid or points bookings and each bring another person as your companions.
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@Bshatc01 wrote: Thanks for the feedback. I still circle back to why do I have to do this in the first place. It’s ridiculous that money spent 15 days ago gets tied to an old ticket and there’s NOTHING they can do?! Please. I even told them I was fine losing the other credits I have tied to the tickets purchased a year ago. That I understand, it has been a year. I can’t get on board with losing money spend 15 days ago. It’s wrong, policy or not it is theft...I have somehow donated 400 dollars to SW for no service provided. Unfortunately, that's how it works. Any new funds added to a booking take on the earliest expiration date of any travel funds used. It tells you this when you apply the travel funds, but many people don't bother to read it. Sorry.
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01-30-2021
12:37 PM
1 Love
Yes, that's how it works. First Southwest very generously extended them until September of 2022, and then, if you used those funds but later needed to cancel again, they would expire a full year after you made that rebooking. In either case, your funds were extended significantly from their original expiration date. Now more than ever it pays to read the fine print, and fully understand the terms and conditions of any financial transaction you enter into. You mention that you didn't know they would expire in a year, but that's specifically mentioned when you apply the funds during purchase. Hopefully you'll be able to travel before November.
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@reneewood wrote: On Dec. 24, I purchased a $500 Southwest Airlines gift card. I made airline reservations and loaded the card onto my account under Travel Funds / Gift Cards. On January 6, 2021 I made a reservation (37IPCH) and used $36.98 towards a Southwest Ticket. I just tried to book tickets and the gift card balance of $463.02 is gone. GONE. I don't have the physical card any longer since I loaded it onto my account. I DO have the gift card number. I have my receipt from purchasing the gift card. However, I no longer have the pin. I need help retrieving the pin or resetting it or canceling the card and having the balance reissued on another card or RESTORED to my Southwest Airlines account! Please, whoever is in charge...it's been a long, difficult year. This cannot be something that's not figureoutable. I didn't lose the card and it wasn't stolen. It's no longer loaded on my account. Will some kind soul please look into this? I just want to get to my parents. First: You'll want to edit your post and delete that confirmation number. This is a public forum, and is primarily customer-to-customer. While we can give you advice, you're not actually talking to Southwest employees here. You'll need to reach out to them directly. I recommend contacting Customer Relations (not the "regular" phone line), via direct message through Facebook or Twitter. (see below) That said, I think you're unfortunately confused about how gift cards work at Southwest. Unlike some other places (Amazon, for example) at Southwest you can't "load a card onto your account." When you apply a gift card towards a purchase, the amount of that purchase (only) is deducted from the gift card balance. The remaining balance stays on the gift card for future use. There's no where on the Southwest website for you to load and/or store a gift card balance -- that's not how it works. Here are the Southwest gift card terms and conditions. The good news is that this means the balance of your gift card funds is still available, on the gift card. The bad news is that you'll need the gift card number and associated PIN in order to access it. Gift cards are non-refundable, and should always be treated like cash. If you purchased the card directly from Southwest, they may be able to help you. (I'm not sure about this, but it's worth a try.) If from a retail outlet, I'm not so sure. Good luck! Contact Customer Relations
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01-28-2021
01:04 PM
Looks like Southwest is in the middle of another round of schedule changes. As we know, unfortunately the automated system is woefully inadequate when tasked with widescale schedule adjustments, such as we're seeing due to the pandemic. General advice is to double check all your flights (regardless of any notifications), make any further changes needed yourself (if you can), and if not, research other flight options and then contact Customer Relations (I always recommend via Facebook or Twitter direct message). Contact Customer Relations
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01-27-2021
03:31 PM
01-27-2021
03:31 PM
As you said, a hard lesson in reading the fine print.
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01-27-2021
01:08 PM
01-27-2021
01:08 PM
@happyda wrote: Thank you for the responses. It seems I used travel funds to pay for the Business select fare, so they just revert back to travel funds. Unfortunately, I also learned that the expiration of those funds is no longer September 2022, rather May of 2021, as the expiration reverts back to what the old expiration would've been. We won't be traveling again before May 2021, so looks like I'm out $1200. Just because its policy doesn't make it fair and ethical. A hard lesson in reading the fine print. It is correct that, when applied to any fare -- including refundable ones -- Travel Funds remain Travel Funds when cancelled. (Applying them to a refundable fare won't make them refundable.) If your Travel Funds had been extended to expire September 7, 2022, and you used them to purchase a new flight, when cancelled they should now expire one year from the date you made that new purchase. They should not "revert back to what the old expiration would've been." Did you purchase (using Travel Funds) the Business Select flight in May of last year?
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@RationalAndFair wrote: . . . Advice: If you'd like to be taken seriously, don't preface your argument with insulting assumptions based on stereotypes. (Seems like this should be obvious.) This "middle aged white man" happens to agree that Southwest's handling of expiring funds into the continuing covid crisis isn't ideal. Not providing accommodations for those whose funds expire outside of the initially protected time frame is creating significant, unnecessary loss of customer goodwill, and in general isn't a good look for the company. I think it's a mistake. If I were in charge, I'd offer the same generous 2022 expiration date extension to those with funds expiring through March. This would cover all flights that were initially purchased, in good faith, prior to the pandemic and the beginning of the associated lockdowns. I'm not in charge, of course. But I do have the "insight" necessary to understand that Southwest is well within their rights to do as they are doing, and that perceptions of "fairness" have absolutely nothing to do with it. As has been repeated many times, non-refundable tickets are non-refundable, by definition of the contract entered into upon purchase. As Southwest struggles to survive, losing literally millions of dollars every day just keeping their operations afloat (and staff employed) it's understandable that they might choose to operate very "by-the-book" under the circumstances. Again: not ideal, and in my opinion a mistake, but certainly understandable. And ultimately, all manner of feet stomping and declarative demands won't do anything at all to change this.
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01-27-2021
11:44 AM
01-27-2021
11:44 AM
@happyda wrote: I'm wondering if anyone has had a problem with a business select fare not being refundable? I used travel vouchers (received from being bumped on a prior flight) to pay for a small portion of the fare. Does that make the total fare non refundable? I was told by a southwest rep that the fare is non refundable. Still not sure why. Seems like at the very least, the portion paid that was not a voucher should be refunded. Please help Unless something has changed recently, how it's supposed to work is that the credit card portion of your Business Select fare is refundable to your credit card, and the Voucher (or Travel Funds) portion becomes Travel Funds, with the associated limitations and expiration. When you cancelled the flight the entire fare was likely converted to Travel Funds. You'll need to speak with someone in Customer Relations (not the regular phone line) to see if they can help. If not, you can write the Refund Department and make the request there. Contact Customer Relations If your reservation is no longer active or you canceled a refundable fare that was converted into Travel Funds and you would like a refund instead: Write our Refunds Department: Southwest Airlines Refunds Department P.O. Box 36649 Dallas, Texas 75235-1649 In general, because of these system complexities that create refund issues, it's generally not a good idea to used Vouchers or Travel Funds to purchase Business Select or Anytime fares.
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@adamz wrote: Hello! I'm going to need to travel across the country in February and I'll need to bring my work computer with me. I was curious if it's at all possible to book an extra seat for a 27" iMac. I was hoping this was an option as shipping costs are through the roof and I'm terrified of checking it. It's not my property and I need it on an almost daily basis, so I cant have anything happen to it. I was hoping someone could help me out. Yes. Southwest allows the purchase of an extra seat for transporting "large musical instruments or electronic audio/video, medical, or otherwise sensitive equipment." You may need to reach out to Customer Relations to find out exactly how to go about making the reservation. Contact Customer Relations Be aware that the computer will need to be "in a case or covered" -- presumably the original box would suffice. It's worth noting that, unless you're a Customer of Size, Southwest won't allow you to purchase a 2nd seat solely as extra space for yourself. All this info is in the Southwest Contract of Carriage (pdf) 4. Tickets a. Tickets (3) Purchase of Additional Seat. The purchase of more than one seat for use by a single Passenger is required when necessary to transport large musical instruments or electronic audio/video, medical, or otherwise sensitive equipment unsuitable for Carriage as Checked Baggage, as specified in Section 7. It is the Passenger’s responsibility to notify Carrier of any unique seating needs. In accordance with Section 6, Carrier may refuse to transport individuals who are unable or unwilling to comply with Carrier’s seating requirements. Purchase of more than one seat for use by a single Passenger for the sole purpose of ensuring additional personal space is prohibited, except in limited circumstances when the Carrier, in its discretion, permits it. ---- 7. Baggage a. Carryon Baggage (5) Instruments and Equipment. The following conditions apply to acceptance for Carriage in the cabin of large musical instruments and electronic, computer, audio/video, or other equipment and parts thereof, the size or shape of which prevents such instruments or equipment from being handled as normal carryon Baggage. (i) The instrument or equipment must be contained in a case or covered so as to avoid injury to other Passengers. (ii) A reservation must be made for the instrument or equipment at a charge no greater than the Child Fare for each seat used. (iii) The instrument or equipment must be stowed in accordance with FAA requirements for carriage of carryon baggage.
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01-21-2021
12:53 PM
01-21-2021
12:53 PM
@elfrus22 wrote: I canceled the same day the entire purchase. Since you earlier said you cancelled in February, it doesn't matter anymore when you cancelled. Cancelling in February provided no covid accommodation from Southwest; that protection came later. The important question now is: Did you book both you and your husband together, at the same time, in the same transaction? (Meaning, when you made the flight purchase in February, did you make a 2-passenger reservation in a single transaction?) If so, the entire transaction should have taken on the expiration date from the applied funds. If this is the case, I'd suggest you reach out to Customer Relations (not the "regular" phone line) and carefully explain the situation. If not, and they were two separate transactions, then you are an unfortunately victim of the oddities of the covid accommodations Southwest provided.
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Just FYI: These offers are targeted, and details will vary per person (most especially the minimum spend requirement). Be sure to check the terms and conditions of your own individual offer carefully.
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01-20-2021
02:52 PM
01-20-2021
02:52 PM
@elfrus22 wrote: I purchased my flight February 2020 for April 2020 and canceled it that February since I heard that Covid is coming and thought that there will be no issue with using the funds later on not knowing that we are still going to be dealing with this. I did no travel/purchase flight or anything of that sort since then. For that purchase in February I did use previous funds towards some of my husband's flight from the trip that he couldn't come with me in November 2019 and I used my credit card for my flight. I was told by customer service that is the reason his got extended and mine didn't. But again it doesn't make sense why his old credit gets extended and mine didn't. Again, "ones expired" is the problem here. My trip is on the 5th the expiration is on the 3rd. I would not be able to take a risk and wait until the 3rd to potentially be able to purchase my flight with the funds - $100. If the previous funds you applied had an expiration date that was between March 1 and September 7, 2020, they would have been extended when they expired. Did you book both you and your husband together, at the same time, in the same transaction? If so, the entire transaction should have taken on the expiration date from the applied funds. If this is the case, I'd suggest you reach out to Customer Relations (not the "regular" phone line) and carefully explain the situation. Contact Customer Relations
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01-20-2021
12:53 PM
01-20-2021
12:53 PM
@elfrus22 wrote: I get that but how is it my funds didn't get extended and my husband's did all for the same confirmation # without him or I asking for the extension, again didn't not know that it was a possibility back in 2020? I would love to use the cash but unfortunately I don't have the means to do that. Since it's my money we are talking about and the difference is couple of days I am really disappointed that nothing can be done in order to use these funds for my trip even with me asking and being ok with reduction of the value by $100. I will be using a cheaper option and definitely learned my lesson and very disappointed at Southwest's treatment of me during this time when people are struggling financially. This will definitely sway my decision away from flying with Southwest from now on. You're correct that something doesn't make sense here. Funds were extended to September 7, 2022 if the flight was cancelled anytime from March 1 thru September 7, 2020. If you and your husband are on the same confirmation number, your funds should have both been extended. When did you cancel your flight? Once cancelled, did you at any time reapply those travel funds to a new booking, for either of you? (Also, as noted above -- once expired, you can contact Customer Relations and request reissue as a voucher for a fee of $100.) Contact Customer Relations
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01-09-2021
08:23 PM
You should be able to rebook yourself online -- there should have been a link in the email you received regarding the cancellation. If that's not possible for some reason, try reaching out via Twitter or Facebook direct message, it's generally faster than calling.
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01-09-2021
12:12 AM
01-09-2021
12:12 AM
It would seem that it took several Southwest employees until one was able to offer the solution. The issue most likely was due to the funds not actually ever being extended to 2022 at any point, because a rebooking was made on the same day as the cancellation (as we've discussed). I'm seeing lots of reports on social media of customers in similar situations, who are being given incorrect information by Southwest representatives, which is disheartening. Many simply accept the info, and are left with a severely negative impression of Southwest -- that the company promised something that it now isn't delivering. Unfortunately, it seems that customers with this particular issue will need to be especially persistent in their attempts at resolution, and not take "no" for an answer.
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01-08-2021
11:58 PM
01-08-2021
11:58 PM
@dfwskier wrote: @Sly9377 wrote: I haven't cancelled. I had to rebook my flights to March 2021 in August 2020 which gave us a current credit of $221 and $411 in issued tickets; all stating a 05/28/2021 expiration date. I am trying to figure out the best option when I am not even sure our May trip will be a go, then our next option is October. If we decide to just let the full $632 expire and reinstate the $432, if we do not use all the $ by the end of the 6 month, we just lose it right? Yes, you are correct. You would lose the value of the voucher that replacesr the travel fund if the voucher is not used within 6 months of the voucher issue date, As I mentioned earlier, you r best option is probably to not cancel and see if the airline changes or cancels your flight which would potentially entitle you to a refund. I'm not sure that would be helpful though. If Southwest cancels a flight that was booked using a Voucher or Travel Funds, the "refund" is made in the form of Travel Funds. Given all the policy changes of the last several months, I have no idea what the expiration of those Travel Funds would be, but it's most likely it would be no different than if the passenger cancelled the flight themselves.
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@Sly9377 wrote: Question for the group, we had to rebook flights purchased May 2020 due to our Oct 2020 cruise being cancelled. We rebooked flights in August for March 2021 (wishful thinking). Now that March is cancelled we are praying for May (again, I know wishful thinking), but are being told our credit is only good until the day before we would come home. Would our rebooking in August qualify us for an extension? We currently have $432 in issued tickets and $200 in credit due to the rate being lower. Our major concern is if we don't go in May and need to put off till October will we lose the $632 they currently hold from us. If the travel industry is still in the handbasket in October, what can we do so we do not forfeit this money? Thank you for any assistance/advise you can give me on this! When did you most recently cancel? If it was after September 7, 2020, you unfortunately wouldn't qualify for any extensions. If so, the advice noted above is your best bet.
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@Nicoledanielle wrote: Thank you. I went back and looked at my cancellation email and I officially cancelled my honeymoon on 4/21/20. That falls between the time period you are talking about. I should have at least one year, but they are only giving me until 1/25/21 to actually complete my travel. I am also a teacher and there is no way I should be traveling out of the country right now. I am trying my best to keep myself and my 200 students safe. Overall, I am extremely disheartened with Southwest and their unwillingness to make things right. To be clear, you cancelled the November rebooking on April 21, 2020? And you didn't rebook again using those funds? If so, your funds should have been extended through September 7, 2022. I'd suggest you reach out to Customer Relations (not the regular phone line) and ask them to investigate this for you. Your best bet might be to contact them via Facebook or Twitter direct message. Contact Customer Relations Please do come back here and let us know how it works out for you!
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01-06-2021
10:17 PM
1 Love
@spjoe8604 wrote: Question... There may be a policy idk.... I'm trying to book a flight and I added a travel fund but had a remaining balance and wanted to add a second travel fund to the flight but it would not allow me to... Is only one travel fund allowed on a reservation or can I add a second travel fund ? You should be able to add up to three Travel Funds, depending on what other methods you may also be using. Here's the official policy: You can combine up to three payment methods to pay for your purchase. Choose from the following combinations: Southwest gift cards – A maximum of three Southwest gift cards can be applied per passenger on each reservation. If your purchase exceeds the amount available on the three Southwest gift cards, you will only be allowed to use two Southwest gift cards and another form of payment will be required for the difference. Held Funds – A maximum of three Held Funds tickets can be applied per Passenger on each reservation. If your purchase exceeds the amount available on the three Held Funds tickets, you will only be allowed to use two Held Funds tickets and another form of payment will be required for the difference. Southwest LUV vouchers - A maximum of two Southwest LUV vouchers can be applied per passenger on each reservation. Another form of payment will be required to pay for taxes, fees, and other government/airport charges associated with each reservation. Credit Card – Only one credit card, including, without limitation, PayPal, can be applied per reservation.
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@thibodeauxcpa wrote: Chgoflyer-no disrespect taken. As I stated in original post. No, I haven’t traveled by air very often at all. I get policies and the reasons for having them. But I also know that the world is not always black and white. But I understand business and I understand that I have no right to a refund. But I also understand that I appealed to southwest as a customer. I appealed as a human with what I think are valid reasons for an exception and I was denied. By southwest. Not by any other airline not by any other business. I was denied by southwest while living in third world conditions for two months. We got through it with little help, with little media coverage. But we will remember. ask yourself, would you have been able to take a vacation or leisure after this? https://youtu.be/-BhYBd1ooho Essentially, it comes down to whether or not another carrier would have been any more helpful than Southwest with regards to your situation. I suspect, unfortunately, that it's unlikely. Unfortunately, due to the pandemic, all carriers locked down their customer accommodations and basically removed the ability to act on discretion from their previously empowered customer service staff. Right now, airlines are losing millions every day just keeping their operations afloat. That's not an exaggeration -- as of just a few weeks ago, Southwest was spending $13 million each and every day. Delta's CEO said Friday that he doesn't expect they'll return to a positive cash flow until Spring, at the earliest. From a purely bottom-line standpoint, carriers can't afford to go beyond anything but a strict "black and white" application of their policies right now. That's just how it is. No one is questioning the severity of your situation. What you've had to endure is horrible, and I'm sorry you had to go through that (and, I assume, are still dealing with it). Hopefully things will be looking up for you soon, and better days are ahead.
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01-03-2021
08:34 PM
01-03-2021
08:34 PM
@delconte wrote: I purchased 4 tickets October 2019 for my family to go to Las Vegas for March madness 2020.as we all know covid hit and is still going strong. I wanted my tickets extended to October 2021. Hoping my husband and I would get our vaccines by than. The scientists and officials said don't travel. All I ask is for southwest to give me back the 100.00 per ticket and extend the tickets till October 2021. Thank you Michelle Scuglik You mentioned "$100 per ticket" -- was that by chance from EarlyBird Check-In purchase that wasn't refunded? If so, you may want to reach out to Customer Relations (not the regular phone line number -- see below) and ask if there's anything that they can do for you. Previously, they had been offering some customers Rapid Rewards points or vouchers to help offset the non-refundable EBCI fees. Hope this helps -- good luck! Contact Customer Relations
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@thibodeauxcpa wrote: I don’t care what the other airlines would have done. I purchased my ticket with southwest, no other airline. This topic is about southwest. but I get it. I unknowingly purchased a non refundable ticket. My. Bad. The cost of a flight that I did not take is not gonna break me boo. However, I will remember, that when I was at a point in my life I where I needed a little help or sympathy more than any other time, that I appealed to southwest for a refund and was denied. And that’s ok, that’s business. But I will remember. And I will never give southwest another dime. And I’ll tell this story any time Southwest comes up. No disrespect, but it sounds like maybe you don't travel by air much? Sadly, situations such as this are how many people first find out how air travel and non-refundable tickets work (the most commonly purchased ones). The reason we mention other airlines is because all carriers are exactly the same in this regard -- non-refundable means non-refundable, unless the carrier cancels the flight. If you're going to switch airlines because of this, be aware that the other carriers actually have worse policies in many other respects, including charging additional fees (up to $250) just to use travel funds towards a new booking. I'm sure it doesn't seem that way right now, but Southwest has actually the most customer-friendly policies when compared to other carriers. You do have one option here, should you be unable to travel prior to the funds expiration. Once your travel funds have expired, you can reach out to Customer Relations (not the "regular" phone line) and request they be reissued as a Voucher. There's a fee of $100 per travel fund/passenger, so this may or may not be worth it to you. You have 6 months after expiration in which to make the request, and the Voucher will be valid for 6 months from the date of issue. Vouchers can be used for travel by anyone, but only for the airfare portion (not any taxes or fees). This would at least give you more time in which to try and use your funds. Hope this helps. Contact Customer Relations
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@swflyer2021 wrote: I see the Rapid Rewards Shopping website. It says 3 points for$1 dollar and many other points for a $1. Do we have to shop online to get those extra points? I shop at those places everyday (in person) using my Chase Credit Card but it seems like I only get 1 point for 1 dollar. I do not like to shop online as much as I like to shop in person. How can I get the same amounts of points displayed on the Rapid Rewards Shopping website. In order to earn points offered by the Rapid Rewards Shopping website, you would need to shop online through the Rapid Rewards Shopping website. You can use your Rapid Rewards Visa card by Chase anywhere -- online or in person -- to earn 1 point per dollar. When used online through Rapid Rewards Shopping you'll earn the same 1 point per dollar from the credit card, and also whatever points you earn from Rapid Rewards Shopping. Here's the FAQ for Rapid Rewards Shopping, which should answer any questions.
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12-23-2020
03:50 PM
2 Loves
Seriously people. Just look at this chart. This is published by Southwest. It tells you exactly what the requirements and timeframe are for points to qualify for CP.
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12-22-2020
10:49 PM
1 Love
Southwest contracts with Points. com to manage their Rapid Rewards points sales, transfer, and gifting functions. As a 3rd party, they collect various fees for their services. As mentioned earlier, you can avoid those fees by using your points to purchase flights for anyone else.
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12-22-2020
10:42 PM
12-22-2020
10:42 PM
@ksoyini wrote: @chgoflyer I was not told about a $100 fee. I did ask if there were any stipulations or anything else I needed to know, which is when I was told about the difference between requesting the extension before and after expiration Ok, reading in between the lines here -- I suspect you have a voucher that Southwest is willing to reissue. As I noted earlier, vouchers are generally not able to be reissued, and must be used before expiration. However, there are some cases in which Customer Relations will make an exception and reissue a voucher. (Unfortunately, I don't have any insight into what situations might allow for this special consideration, but I suspect it may have to do with the reason for the voucher issue in the first place. For example, if the voucher was received because of a customer service issue, rather than the voucher resulting from an expired travel funds reissue.) In the rare cases where a voucher is reissued as a customer goodwill gesture, there is no fee collected. Hopefully this describes your particular situation. For most vouchers, which are not able to be reissued, the "work-around" is as I said earlier: Apply the voucher to a flight booking before expiration, then cancel to obtain travel funds. Once those funds are expired, request reissue as a voucher within 6 months of expiration. If granted, $100 will be deducted from the total, and the voucher will be valid for 6 months from the date of issue.
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12-22-2020
04:22 PM
12-22-2020
04:22 PM
@NicoleAshley Nicole, Are you able to verify that the info they were given is correct? -- Vouchers can be reissued in the same way that Travel Funds can ($100 fee, 6 months) -- You can make the request prior to expiration, and if so it's faster that waiting until after
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12-22-2020
02:07 AM
12-22-2020
02:07 AM
Thanks for the info! This is a bit different from what we've long known the (unpublished) policies to be -- but I suspect (hope) this may reflect changes (temporary or otherwise) due to the pandemic. I might feel better if you had any of this info in writing rather than via a phone rep... as unfortunately reps have been known to give out incorrect (or incomplete) information on occasion. I would hate for you to be told later that a voucher cannot be reissued after it's expired. But it seems like you're confident in what you've been told, so I'll assume that it's more recent updates to the policy than we're aware of. Glad you were able to get the info you needed!
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12-20-2020
10:09 PM
@shelbyusn wrote: My understanding is you have until Dec 31st. This isn't true in all cases, and definitely not with regards to the credit card. Take a look at the link I posted earlier, it shows the deadlines for all the various earning methods. With regards to the credit card, you have only until your statement closes in December. As discussed earlier, anything earned after that closing date -- the point at which Chase closes your account for the month and sends the earned points to Southwest -- will count towards the following year's earning period. Customers are able to reach out to Chase and have their monthly account closing date changed if desired. For example, if your closing date is early in the month you can have it moved later. But it's likely too late now for that to be helpful with regards to current year CP earning.
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