Southwest Airlines Community

@GregoryAllen wrote: I am AList, spend a lot of money on this card to get this status and stand there in disbelief as most of the time 10-15 people pre-board and most have no trouble boarding, no wheelchairs etc. It is ridiculous the amount of people who claim pre- board status. Physically disabilities aside it is much more prevalent in this airline than others. Today out of St. Louis people with water bottles and workout clothes are pre- boarding. And it is a sham in most cases, all comments about anxiety, dogs, etc. aside.  Apparently you do not understand that  Southwest is merely complying with federal law. By law:   !) Southwest CANNOT ask anyone why he/she needs to pre board 2) Southwest MUST allow anyone who claims  a need to pre board to do so.   Now I don't pre board, but I do have sciatica. By my disability, I would be allowed to pre board. I don't need a wheel chair. Sometimes my condition causes me a whole lot of problems. Other times it does not. Lots of people with various disabilities do not need a wheel chair.   If you don't like the law, contact your members of congress and tell them you want to see it changed. Until that happens Southwest IS REQUIRED to follow federal law ... View more

My Friday 4/1 flight was cancelled, also.  I have to apply for the refund?  How about the refund should be automatic and immediate.  Also, instead of just telling customers they are on their own to book another existing flight - all of which were full or cancelled on Friday, Saturday, and Sunday - how about if Southwest schedules additional flights to accommodate the passengers who are now stuck?  It would go very far to keeping your customers satisfied if we received a follow up text or email that says "sorry we cancelled your flight, but we are going to send extra planes on these dates to try and get you to your destination".  The way it is now, I feel like SWA effectively said; "your flight is cancelled you're own your own". I've been a happy SWA traveller for decades, but this was a very bad experience. By the way, I got home on Spirit Airlines 24 hours later and I just may consider them before SWA for my next flights. ... View more

You could be on a black list,or you could be in a country that cannot get to the SW web site. The web site is not available to every one in the world in every country in the world.   Your solutions:   1) Use a VPN .or.   2) Click on "contact us " below to get to Twitter or Facebook .or.   3) Try the SW app chat function.   ... View more

@strgth wrote: @chgoflyer wrote: @jksobonya wrote: My only word of caution is be careful cancelling a flight right now just to pay a different way, because flight prices have generally gone up and you might end up paying more than your original flight price.   --Jessica   FYI: Anytime (and Business select) prices for the same day/flight fluctuate much less than Wanna Get Away -- if at all. Hmmmm...the summer international flights have increased by at least $60 since February for BS, AT, and WGA. They can be changed, but they don't fluctuate on a daily basis. I'm sure there has been a bump in the recent time period from the winter. ... View more

@ZevSupport wrote: Try reaching out to customer service to see if they can assist with this. Only the funds set to expire on April 1 will, not any combined (and later expiring) funds.   This is 100% incorrect. It might be a good idea to edit your post so that misinformation isn't spread.   As noted by others, when you co-mingle funds the earliest expiration date applies to all funds on the reservation. This may change someday, but this is how Southwest has always done it to-date. ... View more

If you are still within the window to do so, you could protest the charge to your credit card  company.   You may want to protest via e-mail. You might receive a voucher good for future travel in return. To proceed click on "contact  us" below to continue. ... View more

If there was a remaining balance, then that should have been an indicator that the card total wasn't somehow transferred to your account (because that's not how it works on Southwest).   Southwest's gift card system is pretty rudimentary. In general, I do not recommend using Southwest gift cards. ... View more

I have had issues the last 3 times I have tried to buy A1-A15 after clearing A-List standby at the counter.   Twice, the agent was patient and helpful, but had to call into the help desk. However, it took anywhere from 5-15 minutes, thankfully there was no line. The other time the agent refused to try and said I was not eligible due to being a standby (even though I had cleared). ... View more

Coke Zero is sooooo much better than Diet Coke. Cherry Coke Zero was the only thing to get me through being pregnant 😂😂😂 ... View more

I'm still clueless as to why people buy business select seats. For the money, you could likely get a first class seat on another airline. I like Southwest, and I realize that "all seats on Southwest are first class", but still... ... View more

My gosh, wear a mask if you want to wear a mask and dont wear one if you dont!  Its a personal choice.  And if you choose to wear a mask for the love of God wear an N95 that hasnt been used before and that properly fits your face; otherwise its theater.  We all know this. ... View more

Then please dont fly!  The rest of us dont like masks and they really dont do much anyway. ... View more

I have also encountered similar sites when looking for some weekend jobs online ... View more

@LindaB wrote: SW is not the same airline it was before the COVID exposure restrictions destroyed the airline industry. The goal was to eliminate all the non-mainstream companies. SW is on a hit-list and they are self-destructing. I am facing similar issues. This is a sinking ship.   🤣   Well, to be fair, no airline is exactly the same as it was, but Southwest still remains at the top of the list in my book.   Your posts about your flight and being charged to change it doesn't make sense. If Southwest makes a schedule change (i.e. your 8AM flight now departs at 8:30AM), Southwest sends you an e-mail that your flight has changed and if you are not happy with the change you can change it at no cost, typically within 72 hours of receiving the e-mail, although it may be a little longer now. If you waited longer than that to change your flight, you are out of luck and have to pay the difference if the fare increased. And by the way, we are having a gas crisis at the moment ... fares are going to be higher to compensate. It is that way across the board - this is not a "Southwest" problem.    --Jessica ... View more

@pennynots88 wrote: I think the stupidity is picking arbitrary dates without justification or metrics.   What's magic about next winter?  Thanks for quoting me from last year.   Apparently winter isn't magic enough... make it spring now.  ... View more

Sorry for the delayed response. Thank you so much for taking the time to answer. Have a wonderful rest of you week! ... View more

@CupCrusher40 wrote: Weather is so so vital to this industry. Really try to fly extra in spring summer and fall. Snow ruins so much. So do rain and hurricanes / tornadoes!   --Jessica ... View more

I used to pay for Early Bird off and on but over the years I've decided to just save the money and take my chances with checking in 24 hours ahead. I've found that even if I am in a later boarding position (B or even C group) I can still get a window or aisle seat in almost every case.   Now that I'm A List this year though, I don't have to worry about it!   --Jessica ... View more

I would call and maybe the agent can change the return for free as well since your "reservation" was affected by the schedule change.  ... View more

cancel rebooking same as minus money mode, just extra 30 seconds  ... View more

Sometimes people just need to vent.  I think this chat area is great but hearing what southwest would say to the customer may be true, but doesn’t really offer what they came here for many times.  I had a similar situation that bumped me into the next day, causing to miss a paid day of Airbnb, car, etc.   This was about 18 months ago and Covid was high, but after calling, I was offered substantial vouchers for all parties.  I understand.  I had about 9 flights last year with southwest and every flight changed somewhat.  They have a business to run, get it.  But they also need to keep their customers happy.  Hope your vacation was great! ... View more

i would listen to gate agent they call dallas ... View more

So, what you're telling the world and Southwest, is that you don't trust the vaccine you've clearly already taken yourself? Because if you did, you wouldn't need to worry about anyone else affecting you. If this is the case, what was the point in getting it to begin with?   Anybody can be a stockholder, your status isn't above anybody else's. Maybe you should spend less time thinking of yourself and more time thinking about others and their decisions for their own bodies and lives. I think any airline that enforces vaccinations to simply fly will be out of business before the plandemic narrative collapses.   YOU are the problem and same goes for others who share your conceited mentality. Good day. ... View more

The ongoing relatively low load factors allow Southwest to offer a perk which doesn't actually cost them much, while receiving ancillary income from Chase. ... View more

I also had my points posted on the statement date of 12/29/21.  When I read to spend the $2k in 3 months I expected that the points would be posted at the end of the 3 month period if I had spent enough.  In my case I spend just $400 too much apparently and now will miss out on the CP. ... View more

So, following up on this, I went to the counter, prior to boarding, to upgrade to the 'A' group.  Once that was done, I told the lady at the counter about the Early Bird situation.  More specifically, if that charge could be refunded or applied to the return flight.    She said, that it should be applied to the return flight automatically.  She was able to confirm in the system.  Sure enough, I had a low 'A' boarding assignment on the way back.   At the time I paid for it, there was no error message, just a normal confirmation message and the reservation immediately showed an Early Bird applied.   I still have the confirmation email.         ... View more

More rewards does not give you a good deal on anything.   Why? It provides a $/RR point value far lower than Southwest does. ... View more

Please see the responses to your other post. (And keep in mind that posting the same thing in multiple threads doesn't do anything good for anyone -- which is why it's against forum rules.) 😉 ... View more