10-11-2017
04:11 PM
Today I used the feature to have someone call me back - instead of waiting on hold. When I got the call back, and finally spoke to a person, she looked up my information and told me her computer was slow. Then she said she needed to put me on hold as her computer was working. She never came back, and I was back on the never ending hold - only this time without the option to have someone call me back. This was extremely frustrating. Please call me back - thank you!! Karina Casebolt
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