10-31-2017
12:16 PM
My son recently paid for a round-trip ticket to visit his friends in Austin, TX (a BIG deal for him!). I wanted to surprise him and so paid the extra $250 to upgrade to what I "thought" was the "normal Business Class" FOR ONLY THE WAY HOME, as I was printing his initial part of his trip as we have experienced it with the other airlines. Boy, were we mistaken and surprised when he returned home - what a joke!!! It is the biggest rip off going. We thought for $250 he would get at least a nice meal and some extra attention. No way, what he paid for was a "seat" and an alcoholic drink (he doesn't drink). I contacted Southwest to ask about it - surely there must have been a mistake and received a form letter back. This has really soured me on this airline which my son takes annually to compete in a special charitable bike ride. Has anyone else been misled like this? How can an airline get away with this p "play on words?" I welcome anyone with similar experiences. Thank you.
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