The past several flights, when I check in, I see that I do not have pre-check on my ticket. My husband always does. My profile shows my correct name, KTN, and RR number. Once after checking into a past flight, I called and the representative was able to *finally* discover that I had an old KTN number buried deep within my profile. This was on a page that only the rep could see and it was not in an obvious spot. I thought she therefore fixed it, but now that I checked into my next flight, I have the very same issue. When I first called today, the rep read out that old KTN number. I said it was wrong and she fixed it. I do not understand why this old one keeps getting put into my reservation when my profile has my correct one in it. Has anyone ever had this issue? I know it's not the fact that "sometimes you just don't get precheck" because this is several flights in a row now and it's *only* on SW. I wish that one rep who really knew how to look deep into profiles had left some sort of note attached to my account/profile for other reps to read... Is there an IT Department that I can reach so I can more likely speak with someone who would understand this issue? Most reps just keep saying they don't know why I don't get precheck and that my profile looks fine.
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